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    Kaiser Permanente

    5.0 (1 review)

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    6 years ago

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    24 Hour Home Care - Ca labor laws prohibiting delayed payment due to late timesheets

    24 Hour Home Care

    4.5(115 reviews)
    2.7 mi

    I first found this company in 2022. My elderly mom had a slow healing leg wound that required home…read morehealth visits and outside doctor office visits to monitor & change dressings, showering help to keep the wound dry, dressing help and misc assistance so she could stay still enough to elevate her leg to encourage healing, and general help staying on top of all her appointments & needs. After speaking with a few other agencies & a single terrible experience with a contract caregiver, I chose this company because I liked that their caregivers are employees. Care Manager Yeni Anaya worked with me to learn about my mom's personality, quirks, sensitivities, & needs. Based on what I told her, she recommended a caregiver named Geraldine Rios for my mom. Now, almost 2 years later & long past the healing of the wound that made me seek out a caregiver in the first place, I have kept Geraldine on a regular schedule. I am so grateful for Yeni's recommendation & for the many hours of patience & caring & listening that Geraldine has dedicated to make my mom's life more rich & balanced. My mom can be fun & incessantly talkative, or quiet & broody, or picky & cranky. She does not socialize with many people - she was accustomed to just being with my dad for a century, so she is a one-person person. Geraldine handles all her moods like a pro. Before Geraldine, my dad was the only one who could do that. Geraldine has encouraged my mom to join in on more activities offered at her assisted living facility than she ever has, so they have fun together & it makes my mom socialize more with other residents. She also learned & remembered my mom's little OCD preferences, her own quirky ways of doing many things, plus the things that triggered her, & the things that bring her joy - like planting flowers or repotting orchids to rebloom again. Geraldine has a regular weekly schedule, but has always been flexible to change or edit her hours if my mom needs to make a doctor's appointment at a different time, or decides she is too cranky & needs alone time, or wants to take a 2-hour shower during which she blabs to her & turns the water off every 15 minutes to conserve resources. I can always count on Geraldine to let me know if anything seems off with my mom, so she has given me so much peace of mind. When my mom is in a good mood, she laughs w/Geraldine & they have fun. When my mom is cranky, she will blame anything & everything on Geraldine. When my mom is needy, she will ask Geraldine to never leave her til she dies. I imagine this is similar to how my mom used to act with my dad before he passed away. I hope that your loved ones can be matched with someone like Geraldine too. A great caregiver will give you the peace of mind that you need, & your loved one a much better quality of life.

    I'm not sure about some of these reviews-I've had the same experience as other one star commenters…read more No communication unless I follow up. Very difficult to get someone on the phone or a returned call. Hold Times over 30-40 minutes just to talk to someone. Unanswered voicemails. I've updated my availability hours to almost 'anytime' and they still haven't matched me with any caregivers for my disabled son. It's been 3 years of this. It started a little better back in the beginning of the process-we had a handful of different caregivers. All but one were really inexperienced or flaky-would cancel last minute or just not show. They sent me someone in their late 60's who was physically incapable of taking care of another person. She needed to sit the entire visit and got winded easily-so I couldn't leave and almost had to care take HER. I had one caregiver show up and tell me she was basically homeless and asked if we could help pay her under the table. That was during Covid-so didn't feel like it was safe having someone from a shelter exposing my immunocompromised child. We had one show up high-I didn't feel comfortable-so asked her to leave-after that we haven't been paired with anyone. It is very hard -according to the caregivers also- to get a hold of anyone at the company to sort of liaison. I found myself helping navigate some of the issues with the caregivers and their timesheets from my end since they also seemed to not know. Regional center has no other options so we are stuck on some long waiting list for some mediocre care-when and if it ever comes.

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    Kaiser Permanente - homehealthcare - Updated May 2026

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