Not only are they shady when it comes to agreements but for a place that offers average (at best) classes for kids, you're better off giving your business to someone who actually appreciates it!
We signed our son up for class knowing that our schedule might change and openly discussed this with the staff before signing up. We were assured that we could put a 3 month hold on the agreement if this happened so we signed up. When that time came, my husband went in to put the hold on the agreement till his schedule changed back and he could take our son again. They had him sign some paperwork for the hold and called it a day. After a month we were automatically charged. I called about the charge and was told that we signed an agreement that said you could only place a hold for a month. Upon requesting a refund, the owner lost his cool and professionalism. When I suggested we didn't sign such a thing he condescendingly asked "does your husband know how to read?" This became his rebuttal for anything else I tried to communicate so I simply asked him to send me a copy of the contract
he said was signed. He agreed and I've yet to receive it. Since we clearly couldn't get to a reasonable discussion over the phone, my husband went in to talk to them the next day. A form was indeed signed BUT they had very evidently edited the form. They filled in dates on the form without our consent. (By the way, the contract actually stated a 2 month hold. Apparently they don't read their own contacts!) When asked about the obviously edited contact (completely different handwriting) even the sensei didn't dispute that it had in fact been edited by someone else. However, instead of simply apologizing he said it must have been his son who made the changes. Finally, he said he'd call us back about the refund but here we are 3 months later without a refund or even a call.
Ah, and during our phone conversation, you know the one where he had nothing else to say but "does your husband know how to read?" I told him there was no need to be condescending and said I'd write a Yelp review. His response? A chuckle and "I know over 3000 people in the North county area and one review from you won't affect my business."
I'm not trying to run him out of business I just want you all to know they are blatantly and unapologetically dishonest here. read more
