Bryce is absolutely awesome! He is really nice, communicative, and works hard! He absolutely…read moredecimated my entire yard from what was teeming with dog waste. It is cleaner, we are happier, and I am no longer embarrassed in front of my neighbors. Great work, great prices, great service.

I needed help transporting my girl, Sammie, from Long Beach to Pomona, and Bernardo made the whole…read moreprocess easy from start to finish. He was very responsive and got me scheduled quickly for a midday appointment. He arrived right on time, kept me updated with his ETA, and stayed in communication throughout the trip. Sammie arrived safely and right on schedule, which gave me a lot of peace of mind. Bernardo is reliable, communicative, and easy to trust with someone important to you. I would definitely use his service again.

Found a rescue for my foster cat 7 hours away. Bernardo showed up exactly at 7am, the time i…read morerequested and texted me his ETA, and sent me plentiful photos upon delivery. Totally reliable. Definitely recommend.

Recently, my wife broke her hip and needed a hip replacement. As I am somewhat disabled, I am…read moreunable to do what I have done before and take care of business in our backyard with our two dogs. Tim and his team are reliable and most reasonable. I have used their service now for two weeks and have not had any issues. At this point, I would highly recommend them to anyone interested in the service. Thank you, Tim.

Best service ever love my tech so kind and professional. Thanks for the wonderful serviceread more

Great service. I travel a lot for work so it's been nice having service done weekly. Would highly…read morerecommend!

Easy set up of the service, they were super fast and efficient at cleaning up the back yard, and…read morethe best part is that I didn't have to do it for a change?

This concept is brilliant and I am all for it. It's really not complication, you pay, they come,…read morethey clean, they leave. Discreet and professional. Thank you again!! Stella appreciates it as well! We all do!

When other company's told us it would be thousands more and would have to be months off from the…read moreschedule we would need furry freight said no problem! They got us the flight we needed and helped us through all the steps, told us what we needed to do and when all the way till the end! Having an English Bulldog it was terrifying to try and get her to Hawaii cause that's a long flight and flat faced dogs are difficult to crate but they comforted us and said that she would be safe and they didn't disappoint she arrived safely and we couldn't be more grateful! If you're reading this and end up using them for your animal get ready for exceptional service from people who take the time to know you, your pet and your needs!

They were great, until day of travel. Then everything imploded and they acted like we barely…read moreexisted. Key points: - At origin, THEIR DRIVER FORGOT TO PICK UP OUR DOGS, CAUSING OUR DOGS TO MISS THEIR FLIGHT that was booked a month in advance. - Dogs had to board with that driver, unplanned, for 2 days. - We received no updates about walks, medicating, feeding, bathroom habits during boarding. Only two photos on the first day. - Once our dogs were finally safe and sound at destination, owner of Furry Freight did not follow up with call as promised. - When owner finally returned our call, he told us we were lucky our dogs got on the later flight due to one defecating in kennel (again we had no idea if they were properly walked prior to travel). He boasted about calling airline personally and pulling strings to get our dogs boarded. He also said driver "took it upon himself" to do us "a personal favor" by changing out one kennel mat. (Again, for the dogs he forgot to pick up.) - Owner promised us a partial refund given the situation. (No, money doesn't matter when it comes to our dogs. That was not the point, but it was the very least they could do.). When all was said and done, we got $200 back from over $5k spent. And that was because the driver who forgot about his one job to pick up our dogs, did not charge FF his usual $400 airline check-in fee. Why only $200 back? Because FF had to pay the ground transport destination driver for her time driving on the original departure day, as she was already en route when FF notified her about the missed flight. (As if that was our fault...) Owner also made a point to say it will "take a while" for the refund to hit our credit card. Bottom line: They seemed wonderful. Almost too good to be true. Turns out, it isn't true. Use at your own risk.

Great company! We look forward to doing business again!read more

Run, do not walk, away from this company…read more They are simply horrible, incompetent, and not trustworthy at all. I sent my pup to Portugal and they charged me a lot of money to put my pup in a van and drop him off at Lufthansa. I paid for the crate. I brought the food and medicine for my pup. I handled all the USDA certificates. They put my pup in a cart at 8 AM for a 3 PM flight (airline rules they claimed) and my dog suffered a trauma that can not be ignored. They literally put him in a cart, taped his food and medicine to the top of the crate and transported him in a van to cargo. They did NOTHING else. They had no idea if anyone was going to give my pup the medicine and food. There was no customs work and no absolutely no warning that the customer would have to do their own customs work. Think about it! If DHL sent packages to Portugal and the recipient had to go to a DHL center, handle the customs and retrieve the package themselves, then DHL would NOT have a real business. That's Jet Pets. Their service is shite. They do not nothing, they don;t alert you to the impending chaso. They do not fucking care. My wife arrived at the Lisbon airport at 11 PM thinking she was picking up our pup. Instead, she found herself at the back of a very long line at customs with absolutely no directions or instructions on how to deal with this. Jet Pets just abandoned us. Portugal is heavily bureaucratic and they kept sending her from cargo area to the customs area at the airport and then back. These places are miles apart. She did this at least twice. My wife was at the airport for five hours. She waited until after 3 AM to retrieve our dog. She got home at 5 AM, completely and utterly stressed. She paid a customs fee (negligible) but also paid a car service 5 hours extra to sit and wait with her. And for FWIW, I spent five hours on the computer and my cell phone vainly trying to help. All because Jet Pets didn't think to have a customs broker handle this. Nor do they tell us which would have been a deal-breaker with me. What they do say is call Lufthansa Cargo which suggests everything is all covered when it fact Jet Pets wants Lufthansa to deliver the bad news about the customs. What they do is bad for the client and worse for the poor animals. Jet Pets incompetence extended my dog's crate time by five or six hours minimum. We calculate our pup was in the crate for 36 hours. My wife and I honestly expected the worst because he is 10 years old and not a small boy. Their service should NOT be sending an animal out and then expecting the client to fend for themselves. They send a customer out knowing what is in store for them with absolutely no warning. They don't fucking care. What happened to my wife and my poor pup was inexcusable. Seriously, save yourselves anxiety and grief. Run--do not walk--away from Jet Pets. They suck!

The service you receive from Jet Pets is excellent, and they will go over and above when your dog…read morehas to be shipped from Chicago to Auckland during a pandemic, a snowstorm, and an embargo on pet shipments. I would highly recommend Sandy and her team! Let me start off by saying that the first time i contacted Jet Pets on October 29th, 2020 and Duke only just arrived yesterday (March 2nd, 2021). In total, the exporting process took 5 months and we moved from Chicago to Auckland, New Zealand. We were supported throughout the entire exporting and importing process by Sandy and Micaelin, who were prompt, understanding, and answered all of my questions. It can be daunting to move your most beloved pet abroad and it can get overwhelming. Sandy made the process so easy. Sandy discovered that Air New Zealand had placed an embargo on all pet shipments, so she made a call to contacts in Hawai, Fiji, Singapore and came back the next day with alternatives. Despite my nervousness, I trusted her expertise when she advised that Singapore was the best option for us. Then Sandy made a vet appointment schedule for Duke so I would know exactly when to take him to the vet as New Zealand has very strict rules that Sandy knew off by heart. It turned out that the whole schedule had to be changed a couple of weeks before Duke left because there was a snowstorm in Chicago and it was too cold for him to fly, so Sandy helped us with the new schedule. She figured out what one of the warmest days would be in Chicago so he could escape the snowstorm. When Duke got his blood drawn at my vet, he got unnecessary blood test results so again Sandy helped to correct this. Sandy requested an extension from the Ministry of Primary Industries in New Zealand as a result of Duke having a lapse in his vaccines for eight days, and thankfully it was granted! When Duke finally escaped the snow-storm in Chicago he was picked up at taken to Jet Pets in LA where I received an email with pictures of my Duke. After being there for three days, Duke finally left for Singapore on Saturday, when I contacted Sandy after hours because I was nervous about his arrival time she was responsive and sent me all the information I needed to track his flight. Should I have the chance to relocate again (which I certainly hope I never have to), I would choose Jet Pets without a doubt.