I initially had a great experience working with Tim. We completed a six-session training package,…read moreand I also used his dog walking services. At the time, I found him knowledgeable and appreciated the help he provided. Some time later, I reached out to inquire about booking a few refresher training sessions. During our conversation, he asked if I was still feeding my dog from a bowl. I answered honestly that I was. His response was, "Sorry, I just don't want to waste anymore time." Throughout our original training, Tim mentioned several times that he hand-feeds every meal to his own dogs and recommended that I do the same. However, this was never presented as a requirement of my training program or as a condition for receiving future training. At no point during the original six-session package was I told that continuing to feed my dog from a bowl would mean he would refuse to work with us in the future. Since his website states that "all training programs are custom tailored to the dog and handler," I was surprised to have my request for additional training dismissed solely because I feed my dog from a bowl. A professional dog trainer should be able to work with a dog and its owner using methods that fit the individual handler's lifestyle, rather than requiring every meal to be hand-fed as a prerequisite for training. While hand-feeding may be a technique that works well for some, it was never communicated to me as a mandatory part of my training program or as a condition for receiving future services. Every owner has different routines, and while hand-feeding may work well for some, it isn't necessarily practical, sustainable or appropriate for everyone. I was disappointed that after investing in a training package and additional services, my request for further training was refused in this manner.

Do not go here for dog Grooming. Unless you like leaving your pets caged for hours on end. And…read moredealing with nasty groomers who like to get in peoples faces. Maybe they should learn when it comes to peoples pets the owners are "right!" Nice butcher job! Mimi the groomer has a nasty attitude problem and needs to learn better customer service skills. I highly suggest you don't use this groomer and reccommend Four Feet on the Floor. Great in and out service and wonderful with customers and pets. Oh and no cages!

From the owner: At Pet Valu we understand that your pet is a part of the family, because we're pet parents too. At…read moreour stores you'll find a great selection of pet food, treats, toys and accessories, all at competitive prices. You'll find our stores in local communities across Canada and the north-eastern United States. Across all our stores, you'll find friendly Pet Experts trained in pet care and nutrition through the University of California Davis Extension School. We pride ourselves on being Pet Experts and we want to use our knowledge and experience to help you find the right nutrition and other solutions for your pets.