I commissioned KWT to print 100 a4 invitations, which had already been designed. The turnaround was a couple of days, and when I picked up the invites, a quick scan seemed to show that all was in order.
However, on returning home, and taking a closer look, I discovered that every single invitation was covered in small yellow marks (on white background), and quickly emailed KWT for a resolution. I found KWT to be highly unresponsive, and had to chase them a few times before they got back to me telling me they'd reprint the invites.
When my partner went to pick up the reprints, it was clear that they had not actually read my complaint. Indeed, she told me that she felt "they just didn't want to deal with me". When my partner pointed out that the yellow marks were present on the reprints, she encountered an arrogant, hands-off attitude, with the staff members reluctant to take any responsibility. She left with the assurance that the engineer would have a look at the printer, and that we'd be contacted the next day. We are yet to hear from KWT 1 week later.
Though I'm sure that KWT are competent, their customer service leaves a great deal to be desired. read more
