I had a terrible experience with Kristin Piteo Photography. My already stressful and heartbreaking experience of having to reschedule my wedding due to Covid now comes with a painful reminder every time I look at my wedding pictures. I hired Kristin Piteo in late 2019 and scheduled my wedding for November 2020, but I had to move everything 3 weeks prior due to a new Covid curfew imposed by the state of Ohio. My new wedding date was scheduled for May 2021. Kristin informed me that she was unavailable to personally shoot my wedding and would send another photographer in her place, but I would have to pay an additional $324 (on top of the $3,600 + tax already paid) due to her "2021 price increase". She would not refund anything already paid, either, thus forcing us to continue with the contract rather than seek a new photographer since the budgeted funds were already spent. Kristin assured me that the new photographer was of equal caliber and experience as her and I trusted her expertise. It was quickly apparent on my wedding day that the main photographer was not very experienced, evidenced by how few photos she took and her lack of confidence and direction. I have no photos of the groomsmen getting ready, because the 2nd photographer was late arriving to the house. It took a long time to receive my final edited photos, and I got them after the album for a wedding that occurred a couple of weeks after mine were posted to her website. I was immediately disappointed with the quality and quantity of the photos. Kristin tried to blame it on the fact that I didn't download the high res files, but this did not explain why several pictures had mistakes such as eyes closed, etc. It was obvious that Kristin knew the quality was poor when she refused to post any on her company's Instagram page claiming she doesn't post other photographers work, even though this was the work of "Kristin Piteo Photography" per the contract we both signed. When I pushed further, she offered a $500 refund and new filters and also claimed that our wedding party was drunk and difficult to work with, per the photographer she sent in her place. This is impossible considering my church is very conservative and would have refused to marry us. I was so offended and upset by these comments and refusal to take ownership that I never responded. Now I can't look at my pictures without getting upset and can't put any on my wall. I am so happy for the couples whose wedding pictures done by Kristin Piteo Photography came out stunning and artistic, but am heartbroken that mine are so bad, even though I paid the same fees. This review is not about tarnishing anyone's brand or image. It is an honest retelling of my experience. While Kristin claims to treat every wedding with the utmost care and professionalism, mine felt very much like an afterthought and a burden. I understand that vendors need to make a living and I am more than willing to pay a fair price for good work, but we also worked hard for every dollar in our budget, so we felt like we were being taken advantage of when we received neither a partial refund to hire a different photographer, nor an end product that was commensurate with what we paid for. I also felt like there was a lack of sensitivity for what I was going through as a Covid bride, whereas other vendors were far more accommodating and understanding. Of course I would much rather be looking at beautiful wedding photos than to be posting this bad review. read more

I would not recommend Kristin Piteo Photography. I paid Kristin $936 on 3/24/21 for a deposit for my wedding 9/5/21. Our wedding was canceled due to the rise in Covid-19 variant cases in Stark County, Ohio which was the location of our event. We asked for a refund. Kristin Piteo's contract states "There shall be NO refund of retainer after signing of agreement due...If the event is cancelled within six months of the date, the client shall pay the balance of the contract...Once a balance is paid, it is NON-REFUNDABLE". All of our wedding vendors except for Kristin fully refunded us due to the uncertain times of Covid-19 despite their contracts stating otherwise. Kristin proceeds to agree to scheduling a shoot with us since she would not refund the $936 deposit, we were extremely excited and grateful since her contract does not state any exchanges of services for deposits. After many months of trying to schedule with her, she was never able to give us a date that she was available despite emailing her on various occasions. My experience with Kristin is that she isn't willing to satisfy paying clients and I wish we would have had a good experience based on her reviews. read more

Don't listen to any negative review about Kristin ever. We knew from the very beginning that she was the right choice to do our wedding photos. We met with her months in advance to go over how we wanted the photos to be. She listened to all our suggestions and offered some great ones of her own. On our wedding day I could just tell she knew exactly what she was doing. She had my wife and I do so many different great shots. I knew they would turn out amazing. Sure enough, the photos just came out and we can't stop talking about them. Thank you so much for all your hard work in capturing our special day, Kristin! We cannot thank you enough and are so excited to hire you for future events! read more

Kristin, Amanda, and Jordan provided wonderful photography & editing for my wedding at Stan Hywet Hall & Gardens in August'22. Throughout the planning process Kristin was a clear communicator and was flexible when we needed it most. On the day of the wedding, Jordan and Amanda brought great energy and were instrumental in organizing & capturing fantastic shots of us, family, bridal party, and our guests. The editing turnaround was quick, and we were thrilled with the final outcome. We've already received many compliments on the photos we've been able to share. My wife and I would highly recommend trusting Kristin and her team to shoot events big or small in the future! read more

Kristin is the BEST. She is so easy to get along with and makes you feel so comfortable. I've only seen a preview of our wedding photos and I'm already in love with them! Would recommend her to anyone!! read more

I purchased a family photo session on Groupon for Kristin Piteo Photography. I originally sent her an e-mail and never heard anything back so I found her page on facebook and messaged her. It always took months/weeks/days to ever hear back from her. We had our original date planned. Everyone spent money and got ready for our pictures but hours before our session I received a message from Kristin that she was canceling due to a family emergency. In which I completely understand those things happen but she was rude about it. I just brushed it off and re-scheduled. Two days before our 2nd attempt I finally had heard back from her (after a week of messaging her) and she asked me to move the date and then the time. I said no and kept what we had already approved. The day before our 2nd attempt I received a message from her telling me that if it rained are we still doing them. I asked her if she could suggest a covered area (literally ANYWHERE) and she said no. So after that I finally told her that it takes her forever to respond back, she canceled our first session (when she had just told me that there's two of them so the other person could've done our 1st session then), can't provide a covered location which is literally her job to know and that I just wanted my money back. She was extremely rude and tried coming back at me with lies. I said I would just contact Groupon then and write reviews so this doesn't happen to anyone else. Which she then came back and said that she "will file a lawsuit", "this is threatening" and that she "just notified her attorney of slander". I tried to reply back and tell her that I have screen shots and print outs of everything but she had blocked me. Groupon was amazing and refunded my money and said that they would look into her business. I hope this review can help someone from picking her and going with ANYONE else. She was just awful/miserable to work with and I hope this helps. read more

If considering this photographer, i highly recommend that you take a look at the BBB complaints filed against her. It's evident that she has ongoing issues with communication and delivery of services. I purchased a voucher for Kristin Piteo's services and have been trying for the past several months to redeem it by scheduling a photo session with her. During these months, I've inquired about 6 different dates. Each time, she took up to a week to respond to tell me that she was not available, but never offered an alternate date. Her responses were very vague, such as "can we do next month". My last 2 requests for an appointment have gone completely unanswered, and she stopped replying to my emails altogether. I would not recommend her to anyone. read more

We have used Kristin Piteo three times for family pictures. We have loved the photos she has taken each time. Our second experience with her wasn't pleasant customer service-wise, but she reached out to me afterwards, apologized, and made it right. I believe in second chances, and she made the most of hers. Our photos came out great, and we really appreciate her making the effort to amend a bad situation. She is a great photographer, and seems to have corrected the customer service issues. Thanks Kristin! read more

Kristen took graduation pictures for my daughter 2 years ago and again this fall for my son. She has a laid back friendly approach and was very easy to work with. She provided me with so many fabulous pictures to choose from. She offered to take the pictures at a location of our choice. I was happy with her photography services! read more