We ordered and installed deck railing. Within one year we started seeing some wear marks. I contacted Nathan and he came to look saying "we stand by our products, if it gets worse let us know" so we left it alone until this year. We noticed a couple chips in the powder coat and marks from leaning on them. I called, texted and emailed with one response "we are slammed right now will stop by when i am out your way." NOTE*CHECK YOUR WARRENTY IT'S ONLY ONE YEAR and stand by their products they don't read more

The customer service from this business is absolutely horrible. The only thing done in a timely manner was an initial quote. When we were ready to go ahead with the project we could not get in touch with our estimator. Eventually we found out he had taken parental leave. He never ended up coming back and no one returned our calls or messages for five months. At that time a new estimator took the project on, and between that time and installation it went ok. But once the fence was installed we noticed a couple of issues with gates not closing properly (or at all) which we consider to be serious because it's a pool fence and needs to be secure, and contacted the owner. We paid the full amount within two weeks of installation, however they have not addressed the issues, they do not return calls, when we are able to get in touch with them they give multiple excuses for why they have not come to fix the gates, they say they will contact us and don't. We regret very much paying the bill and will not be recommending this company to anyone. read more

I never got to see their work. The lead guy there, W. Murray, behaved in the rudest and most arrogant manner ever. He can afford to be rude I guess as he has a lot of business, but at some point in time this will come back at him. He was annoyed because (get this) I didn't pick up the phone when he called! Became very hostile and then advised me that "because you didn't answer the phone I didn't drive to your property." Twice he mentioned the fact I didn't pick up the phone. He told me he could drive there 12 days from now and that it "wasn't his fault" that I didn't pick up the phone (third time). Completely unprofessional. He then advised that it would take 3 - 4 weeks from that date, knowing full well that I needed the job to be done two to three weeks from now, and that today was the day he had told me the 50% deposit would be due. It is worth noting that my job was only 40' of railing for my deck, but later I wanted the entire back lot to be railed. I politely declined the new date, and he hung up on me! Someone needs to get out of bed the right side, sip his gripe water and learn to be more professional to customers. It doesn't matter how busy you are, or whether or not you own the company, rudeness and arrogance are never acceptable. Unfortunately (or fortunately if I had to deal with this individual), I will never know what K&S railings look like as I have given my business to another firm, but I am sure they are lovely. read more