Five stars for the food, minus five for the service. I am usually not too much bothered by bad service, but this was next level. Our waiter was highly unprofessional, hard to find (we kept asking the hostess to find him for us) and was bothered by anything that he perceived as a critique. About the service:
1) Not believing I was right about my drink: I ordered a green tea, but got a herbal blend with rooibos. I was very thirsty, and couldn't find the waiter for a long time, so I decided to drink the tea anyway. By the time he asked us if wanted another drink, I asked him if they did serve green tea, and he asked if it wasn't good. I told him that I didn't get green tea. Then he said: That was green tea (! He didn't even ask, he just stated I was wrong!). I told him: no, that was rooibos. He left and got back to tell me that they don't carry rooibos. I told him that it was a mixture with other ingredients, like lemongrass. Then his colleague came over to look at the label of my tea, and confirmed that it was an herbal blend. It felt like the Polizei was checking on me. They never said sorry, and charged me for the wrong tea. I felt like I was treated like a liar.
2) Looong wait: We wanted to start with some bread as we were very hungry. It took them 40 minutes from the time of our order to bring us the bread. No idea how long it would have taken if it wasn't for us asking when the bread was coming. We had to ask the hostess, as our waiter wasn't around at any time. Also other at other moments, including trying to pay, we had to get a hold of our waiter through the hostess, as he never checked in with us by himself, except for when he took our order.
3) Blaming others: The waiter had longer toes than any waiter I have encountered before. Without us a giving a critique, but just trying to figure out where our bread was etc., he would immediately start becoming defensive and blaming others. He never had the maturity to say sorry, keep us posted on what was happening, or quietly explain what happened.
We also noticed that other waiters kept an eye on their customers, and people coming in much later than we did, were out before we were. It would have been lovely to stay there for a long time, well fed, with multiple drinks and a dessert, as our plan was, but we left as we felt that we were not treated well and that the waiter was trying to argue with us unnecessarily. How unfortunate: the food and ambiance (without that waiter) were good.
Improvement point for the ambiance: What could also be better is that there were many smokers, and we did not see an outside spot that was smoke-free. There was a big sign that explicitly said that smoking cannabis is not allowed, while I think that that is less bothering than tobacco. read more