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    JYSK

    1.0 (2 reviews)
    Closed 9:30 am - 9:00 pm

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    EQ3 Burlington

    EQ3 Burlington

    1.0(2 reviews)
    2.2 km
    $$

    BEWARE - THE EMPLOYEES AT THE BURLINGTON LOCATION ARE INVOLVED IN A SCAM!…read more I was interested in purchasing a couch from the Burlington store and had been in direct communication with the Assistant Manager regarding it who tried to scam me out of $1,000 by attempting to get me to use a gift card towards my purchase when in fact, she never possessed any such gift card to begin with! I wrote the EQ3 Head Office an extremely detailed email outlining my experience and forwarding my entire chain of communication with the Assistant Store Manager (fortunately I had everything in writing) only to receive the following response: "Thank you very much for sending the below message and bringing this to our attention. The loss prevention manager is aware and is currently investigating. We appreciate you taking the time to provide us with the below details and apologize for any and all inconvenience you have experienced." Dealing with EQ3 has not only been an incredibly frustrating experience but also a fantastic waste of time. The cherry on top is that the Loss Prevention Manager is not even bothered enough to contact me personally regarding the entire experience. Abysmal customer service - STAY AWAY AT ALL COSTS!!

    We came into the store over 3 weeks ago with these limited edition Mari Mekko pillows which cost…read moreover 200$ for a set of two. Within 1 month the pillows were pilling and the zipper seams were splitting/tearing and they were in terrible shape. The woman in the store (this was a Thursday evening) was shocked and said that this definitely should not happen in one month and that she would get a full refund or store credit ( we were fine with both), however she was unable to process the refund that night as the manager was not in the store. She took pictures of our receipt and of the pillows defects and told us the manager would be in touch the following day. It's not been over 3 weeks and no one has been in touch and I have called EQ3 Burlington and left a voicemail for the manager. This is absolutely unacceptable given the amount of money we spent on these pillows, clearly the price does not reflect the quality, as the sale clerk agreed. I'd like a full refund for the pillows.

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    JYSK - homedecor - Updated May 2026

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