This place invokes bad behavior, bullying and lack of supervision. hope your kid doesn't get hurt here, cuz you will get nothing from the management team. buyer beware.
This facility allows children 13 years and older to be here without a parent present...as long as a waiver is signed.
There is no security at the door so anyone can walk in at any time and vice versa leave when they want...
So lets talk about this waiver...parents or legal guardians have to sign a waiver pretty much stating Just Jump is at no fault if your child gets hurts, okay i get it, if they get hurt playing on your equipment, it is our responsibility.
Now what about if your Just Jump attendants, these "children" attendants you hire, are not paying attention or "happen to look the other way for a second,"(as quoted by the manager on duty last night) gets hurt by another patron on purpose, who's fault is it than? Well apparently that is on you too.
Took a birthday party of 10 year olds kids to the Bristol TN location, had a decent time for the most part, only to end the night on the worst note ever. The kids started to be bullied and pumbled by balls in the ball area by way older children/young adults.
Then to top it all off the parents of the younger children were antagonized by the manager, in an unsympathetic way stating that since we signed a waiver, and our children were in that area at their own will, and none of the attendants (nor any of the parents) seen it happen, and that it was hear say from the younger children, oh and with out knowing the "velocity" in which the balls were actually being thrown by these older people, we didnt have a leg to stand on.
All this while several of the children were sitting at the table crying, one with ice on his ear, panicking because he was hit so hard that he could not hear anything out of that ear. Then at the end of it all was told to "have a nice day." (It was night time)
I will say they did look for the kids who were inflicting pain on these younger children, however their efforts came up empty handed...probably due to the, "no security" at the door, they said "the kids probably ran out when the commotion started and the kids started crying."
Just Jump...you may get a lot of good reviews, and the idea of your facility is great but i can say this was not what i expected to happen in the case of a child being hurt in your facility. This Bristol TN location needs some serious revamping. Your choice in staff is questionable as far as age and maturity, your manager that addressed the events last night obviously needs to take a class on diffusing a situation, not instigating it and just the over all security for "all" your paying patrons.
My feedback to Just Jump, in regards to this particular situation is maybe you should holt particular activities, such as throwing balls, during your black light/black out event, because there was obvious neglect of attention by the "attendants" during this time.
In closing, we sign that waiver thinking that the Just Jump facility attendants and staff have our childrens best interest at hand and that they are doing their jobs, however not at this Bristol TN location. Enter and play at your own risk and dont expect any compassion if your kid gets hurt. read more