I agree with Emma C's review - it's a great store, but hardly any staff there, and the ones that are look miserable and bored - I don't think it's their fault though, it's usually very quiet in there and probably not much for them to do. Saying that, the staff have always been very polite and helpful whenever I've asked them about anything, and the range of stock is fabulous. I take my 4 cats in for their vaccinations - it's way cheaper than going to a private vets, which helps when you're on a budget, and the vet is always very professional. I think the management should do more to promote the business in the local community, such as handing out flyers with discounts for certain products, or something like that to get more people through the doors. We are a nation of animal-lovers, they have some good discounts in there but no-one knows about them unless you actually go in store and hunt around, and many peeps just don't have the time to do that. read more