My color is darker than I wanted and not a true auburn ginger natural color. It's an artificial red color instead.
My main reason for this review - my jacket got damaged by their air conditioning unit dripping onto the suede. A staff member had offered to take my jacket from me and hung it up on a for me, while I was seated at the mirror. I noticed later on that it had been moved from the peg she placed it on, when I went to get it. Picking up my jacket, I noticed it was sopping wet on one sleeve and at the back.
I am very unhappy that staff not told me my jacket was wet when they moved it tor a different hook and placed a bucket on the ground, beneath the heavy drip. The store owner did not offer to get it dry cleaned. She wanted to dry it with a hair dryer.
I had to push for any offer of discount due to my wet jacket. I was given $10 discount.
I have just discovered at home now after drying my jacket naturally, that the jacket is badly stained, now that it is dry. I don't know if the mark will come out with dry cleaning.
I am very disappointed that the owner was too tight with her money to offer to dry clean my expensive suede jacket when I was in the salon. She wanted to do the cheap easy way to use a hair dryer to dry it.
I now have the fight to get them to get my jacket professionally cleaned. I am really not happy with their service. read more