do not use! i left my wallet in his van and when i called back too let him know he said it wasnt in…read morethe van

9\22 5:19PM- I called this service and was met with bad customer service when he sighed at me when…read moreI said "I'd like to order a taxi" but before I gave more info, he replied with "I am not doing runs tonight". I said it would be tomorrow morning and there was another sigh. He said "I can't..." to which cut him off and said it is clear from your tone that you don't need customers. I would call Clean Cab Ohio at 937-242-8779 who were more than happy to take my appt. The address this phone number tracks back to is residential and clearly some person trying to pull work from a captured audience*. *I say captured because Uber\Lyft doesn't exist in this town.

Arrived on time at my home, and was at my Dr's office early for my appointment. Van was like new,…read moremuch better than other area services I've used in the past. Driver was very kind, I'll be using them for future appointments.

From the owner: As a family owned and operated business, we are dedicated to ensuring that each client receives the…read morevery best transportation experience from start to finish. Whether you are traveling across the street or across the state, we guarantee that you will be picked up on-time, ride in the comfort of a clean vehicle, and arrive safely at your destination. Each of our team members must pass rigorous background checks, including fingerprinting and driving record analysis, prior to being hired. Every year, drivers undergo medical physicals and specialized training for state certification. Additional training includes: CPR, First Aid, and Passenger Service and Safety (PASS).

We rented a party bus last night and had the most amazing time! Matt was our driver and he was…read moreattentive, polite and very professional. I would rent with this company again for sure!

Quicker and cheaper than parking at Most larger airport lots so it feels like a great deal. But for…read more$8.95 a day getting a limo ride to your car puts you in a successful mood.

Booked a room online for family coming to town to celebrate the holidays…read more Room booking confirmed a week in advance. 3 days in advance, confirmation reminder emailed.... Then, suddenly the night before at 5pm I receive a cancellation. Scrambling, found alternative but followed up with hotel on why my room was canceled and confirm I would not be charged and had to discuss with 2 agents. I'm told I could still have the room but it was cancelled because the rate changed. That is the entire purpose of a reservation, right? I told the agent raising the rate was unacceptable. He told me since I would be a no-show, I would be charged. I chatted with another bot and they claimed the hotel canceled my reservation because they did not hear from me by 6pm. The reservation was for the following day and canceled nearly 1 hr earlier. I would not suggest booking here if you actually need a room for the date booked at the rate desired. I don't need the stress so I will be choosing other options in the future.

Garbage service. Front desk threatened to call the police on us for an accusation of theft, when we…read morecame down to get some soda and water. The attended was not at their post and claimed it was because they had "other stuff to do". On top of all of that the room had painters tape left all over, along with paint footprints on the entryway, baseboard and the phones were not hooked up at all. One star because zero stars is not an option. A well deserved and honest review.

Agreed to pick my wife up from work and never showed up. He left her standing in the cold for over…read morean hour. She tried to call him and surprise his phone was shut off. Do not use this loser.

From the owner: We are family owned and operated, safety oriented, treat our customers like family, customers…read morealways see a smile on our face

Booked the 25 passenger bus, speakers didn't work for half of the drive and we got charged $200 for…read moregoing over the time by 15 minutes.

We purchased 2 hours (plenty of time for two trips) on a a 25 passenger bus for our wedding guests…read morefollowing the reception. This was all very clearly laid out in the contract. Many guests were replying on this option for a safe ride to the hotel. Instead, they showed up with a 14 passenger van, claimed the bus was broken down, and provided 1 trip, which took 30 minutes. They did not return to pick up more passengers. They did not answer our phone calls. 36 of our guests were left to find their own way home, which was incredibly dangerous, considering we served alcohol. I attempted to contact Lucky Limo after the wedding, and they blocked our phone number and won't return any emails. We did not receive any sort of refund, even though we paid for far more than we received. Worse yet, no one has acknowledged the dangerous and horrible position they left our loved ones in.

Got the job done, but the staff were rude, unprofessional, and acted like helping customers was a…read moreburden.

Needed a tow and after I hung up I realized after waiting an hour that maybe my instructions were…read morenot very clear so I called back and Randy was incredibly rude and hateful with me. After using him a couple of times before, I'll never use again.

0 is my rating. Supposed to be available 24 hours a day, but closed or not responding most of the…read moretime.

I wish there was a way to give negative stars. The woman answering the phones is extremely rude! My…read moreboyfriend called to get a cab and she hung up on him. I called back because she didnt give us an est. amount of time to wait. She hangs up on me again after saying 15 min. An hour an 15 min later I call back to say forget it and she starts talking shit to me. This service is always like this. Always takes forever and refuses to wait on anyone to go in somewhere. You have to call back and wait hours again. Rude. We will never call again for another cab. Richmond needs a new cab service. With this service as the only existing one, a new one would thrive in this town!!

Nervous Miami mom here who wanted her baby home for Easter. Everything was so easy from contacting…read moreand coordinating getting the info to the company. My baby texted me that the plan had just landed and her driver had already sent her text letting her know he was there. Thanks for getting my baby back to campus safely. It was the easiest part of me tracking her return

From the owner: Transportation services including airport transfers, events, concerts, and group transporationread more