The care here was unremarkable, but I think something sketchy is going on with their referrals. I…read moreneeded a referral to pelvic floor physical therapy, and instead of writing out a normal referral that I could take to any provider, they gave me what was essentially a coupon to one specific practice. I had to ask them for a real referral during my next visit because that practice wasn't covered by my insurance. Then I needed some routine laboratory testing and they sent it to a bizarre lab that my major insurance doesn't cover, instead of the many that it does, without discussing it with me. I ended up with a surprise $300 bill. I'm not going back.

I received the care I needed and desired from the gyn I was seeing. Once I became pregnant I was…read moreswitched to another Dr without warning. It soon became very clear that making sure my physical and emotional comfort were not a priority. As I neared my second trimester I switched to another practice.

Excellent patient care. The offices are warm and inviting, the waiting room is actually a pleasure…read moreto sit in. Dr. Lisa changed my life by going the extra mile to figure out what was actually wrong with me. I recommend The Kaplan Center to anyone who will listen.

I spent thousands of dollars here for very little help, and doc said my previous prescription…read moreshould have been fine even though it caused incredible harm to me. Weird. They charge by the minute. It's definitely not worth the money.

My new rheumatologist recommended this location for pain management. I wish the rheumy would treat…read moremy chronic pain, since it's a symptom of my condition, but it seems medicine is becoming more like a fast food experience unfortunately. I know this particular pain clinic is a bit of a chain, but was advised to stay in northern Va locations, even after moving to Richmond. As a nurse, I've heard horror stories about pain clinics for years, but this location has so far been nice. No medication changes to the regimen I've been on for years at this point, the office staff is pleasant and professional. The doctor I liked has moved to Maryland, so will be getting used to someone else again. The waiting room is small, but comfortable, the appointments tend to run on time. You must keep up with all payments, and don't miss your appointment if you can help it. All in all, it's been a good experience so far.

I had an unsuccessful epidural corticosteroid injection for sciatic nerve pain, which had to do…read morewith the configuration of my vertebra in relation to my particular disc's herniation, not the doctor's skill. Dr. Brar was extremely patient and supportive in a subsequent appointment, taking extra time to explain my particular spinal issue, and possible pain management solutions. I felt well cared for, and very impressed with his commitment to solving an individual pain problem.

I am a new patient to Dr. Craddock and today was my second appointment. He was recommended to me by…read morea long time patient and also by a fellow Doctor of Osteopathy who works in the area. After hearing about Dr. Craddick from these two people, I had pretty high expectations before my first appointment. I'm happy to say that Dr. Craddock exceeded those high expectations. The initial paperwork about my medical history and current complaint were thorough without being too long. Dr. Craddock really took the time to listen and understand what I was experiencing. He really saw me as a whole person and he treated me accordingly. His gentle touch was very effective. His office was immaculate and I felt very comfortable all the way through the two appointments I've had with him so far. I will be glad to go back to him for care in the future and I will definitely recommend him to others.

I've been a patient of Dr. Craddock for about three months now, and he gets a high score because…read moreI've found him to be very professional, helpful, and knowledgeable. He used to be a fireman, and has the sweet 'stache to prove it. The only con I have is that he doesn't take my insurance. But if you take into consideration that I'm willing to see him regardless, it's quite a testament to his abilities as a doctor. I went to him because of nagging hip pain, possibly from hip bursitis. After one treatment the pain was completely gone. He wanted a follow up appointment one week after that, and then one month after that. The fact that he suggests seeing me after longer and longer time periods makes me believe he is not one to try to take your money but honestly has your best interest at heart. In my book, that's worth five stars.

I do not have enough kind words to say about Dr. Nguyen. He has taken such incredible care of my…read moredaughter. We have been with him for years and although he now is practicing a bit further away, it just doesn't matter because we would follow him anywhere. He has always taken his time and given us his full undivided attention. I cannot think of one time I have ever felt rushed when we have seen him. He has found things that many other doctors have missed and not just once. Many times! We are so lucky to have him as our primary care doctor. He has been such an important part of our lives because he has changed our daughters life for the better and that is because he's always on top of it and if he doesn't know it... He sends us to someone who does. He has never missed on that one either. Anyone that dr. UN has ever referred us to has been absolutely wonderful. If you are looking for a doctor that is compassionate, caring, brilliant and overall just a wonderful person, you have found him.

Dr.Nguyen has great bedside manners and he is very attentive to his patients. I want to thank…read moreDr.Nguyen for helping anyway he can to find the root causes of my symptoms. He will spend the extra time to make sure he understands the issues you may be experiencing. I would highly recommend Dr. Nguyen, to anyone as he truly cares about his patients.

I have only had my first infusion (out of the series of 4 initial infusions) but even after the…read morefirst one, everyone I've been around has commented on how calm and less stressed I've been including my NINE YEAR OLD daughter. I've suffered from a combination of Severe Anxiety with Panic Disorder, Associated Depression, and PTSD since I was 10; I've tried nearly every medicine on the market and nothing has been able to really improve my quality of life. I'm a mom of three with an intense career and going through a brutal custody battle, which has made it so much worse. It's $500 per infusion but I'm using my healthcare FSA and plan to pursue reimbursement from United Heathcare as well. The office is calm and lovely with no wait. My first session, the nurse (Angie?) was an IV needle ninja and reminded me of a Chinese Ping Pong Olympic match but with the fastest, easiest IV placement I've ever seen. The team was so thorough even though I was SO nervous about the dissociative experiences I had read about. They preventatively gave me Zofran for nausea and Versed for anxiety; I had a super comfy chair and crazy soft blanket I really want to buy for my house; and while the experience was VERY WEIRD, it wasn't unpleasant but felt very healing. Having read about music and the role in the treatment I played the Lord of the Rings soundtrack with the ups and downs and it was bizarre how it guided me through processing both my good memories and feelings and bad, but sort of helped me feel like I could overcome (a la Aragorn?). Highly recommend something like that to listen to. In a very weird trippy way I could FEEL the mental healing and I really mean that even in my now clear headed state. It's amazing, truly. My appointment was at 11:00-11:45, groggy feeling passed by around 12:15, by the time I was home just around 1 I had no problem getting back to work "fully there". My boyfriend was SHOCKED because he noticed a difference immediately. That's from one infusion. It's incredible and I can't believe it. Looking forward to tomorrow's and on Thursday!

The group of doctors there are amazing! I have known them for years and trusted them with my wife.read more

This practice is fantastic. I struggled for almost 2 years trying to find a good primary care…read morepractice after my insurance changed. Everything is efficient, you aren't kept waiting, and there's a small Quest-run lab inside for blood work. I see the nurse practitioner and I have nothing but good things to say about her. I saw the doctor once and he's great too.

TL;DR: Promising if they take your insurance. They'll get your insurance information when you book…read moreAND when you arrive. This doesn't mean they accept it. I got a surprise bill. Liked the provider, though. I had hopes for this office becoming my new primary care. They were recommended by a friend, but nothing seemed to go right from the start. I was informed patient intake forms aren't available online. I have a hand disability, so writing is hard. How are these not available digitally in 2024? They offered to snail mail it, and I laughed pretty hard. Ended up with numbness and pain filling it out in person. Next, the waiting room is far too small. There were more people than seats, so I chose to stand. For 45 minutes. Got there 15 minutes early, as requested, and wasn't called back until exactly 30 minutes after my scheduled appointment. No regard for my time, not informed they were running late. I have to assume this is standard practice, but my friend swore it's not. I saw the NP and was genuinely impressed that she listened to me and spent a good amount of time going over my health history and current concerns. As annoyed as I was initially, I felt this could be a great start for me after my previous care provider of over a decade left the practice where I saw her. I went home feeling relief that I found a good provider. Nope. I was wrong. I mean they seem to provide good medical care, but I was wrong that my search was over. Two weeks later I get an email my lab results are in, and while checking them out I see a message from that same morning about billing in the portal. I look, and somehow I owe them over $200 for the visit. My insurance covered nothing. I called, asked why, and was told I'd hear back. This didn't happen, or at least it didn't happen before the (presumably) automated system contacted me via email and text to say I owed the same money. To be fair, I actually LOVE the aggressive billing notification. Other offices send incidental invoices via physical mail and I never get them. This system ensures I pay on time, which I'm a big fan of. But I'm not a fan of everyone overlooking the whole "your insurance isn't accepted" thing when the first question I had when scheduling my appointment on the phone was "do you accept my insurance?" and they TOOK MY INSURANCE NAME, MEMBER ID, GROUP ID, AND SAID YES. WTF. You had one job. Could you please do it? On the phone with the front desk again after the latest digital reminders to pay, I was informed I owed the money and my insurance isn't accepted. The operator then became rude and said, with a healthy dose of attitude, that they could write off part of the invoice and reduce it. The implication, heavy in her tone, was "if you're too poor to pay" and I kind of wanted to smack that tone out of her voice. I informed her that they did provide a service, and I wasn't trying to get out of paying. I just wanted to know why the insurance I was told was accepted was in fact NOT accepted. I also let her know I will not return because there's no point in doing so. 4 stars for all the promise and because my experience is hopefully uniquely awful and not indicative of the practice overall. The friend who recommended them was STUNNED by all of this, so fingers crossed it's just me who gets this uniquely awful experience. Docked the one star for, well, everything mentioned above.

Quality care with top notch doctors and good communication with front office staff. I would return…read moreas necessary

There aren't enough words to describe the level of care I received from Dr. Satwah, his nurse…read moreDebbie and the rest of the staff. Excellent, if I use only one. From diagnosis, to stent placement surgery, every step was explained in detail. I couldn't have had a better experience. If you use this practice you will be in very caring and capable hands.

i Had a great experience with Fuding Yu. He was very patient and took the time to understand my…read moreknee issue. He used several modalities--cupping, acupuncture, and massage-- to improve my condition. Highly recommend!

Suffering from two frozen shoulders and desperate to avoid surgery, I discovered Dr. Chen at ZION…read moreAcupuncture through my health insurance. As a longtime acupuncture patient, I knew its potential with the right practitioner--and Dr. Chen exceeded all expectations, proving to be among the finest I've ever encountered. His meticulous attention to detail, exceptional skill, and unwavering dedication restored my mobility, enabling me to reclaim my highly active lifestyle. Dr. Yu and the entire clinic staff mirror Dr. Chen's professionalism, compassion, and results-driven approach, making every visit a step toward recovery.

I have been woefully remiss in a review of this awesome Doctor who I first started using back in…read more2018 when I was referred by my primary Ortho Virginia Doctor to help fix a Bakers Cyst and very recently for a PRP to my shoulder, hoping to avoid surgery. Dr Antonis describes himself as "registered diagnostic medical sonographer with a special interest in ultrasound point-of-care exams and ultrasound-guided procedures, including platelet-rich plasma and newer orthobiologic agents, to augment healing" and he has become my go to Doctor for issues that are out of the scope of my regular Orthopedic surgeon . Back in 2018 I could not run or walk and Dr Antonis fixed my issues taking care to show me the issue using ultrasound and then on the dates of procedure took great care using needles to get the fluid out. I am back jogging. So, when my MRI recently came back with arthritis and a tear in my shoulder, it was a choice between surgery or visiting Dr Antonis who I immediately requested take a look and when I did, he thought (as my own primary care doctor did) that this procedure could help with pain relief. Before the procedure, one of his staff Amy O'Masta ,a Certified and Licensed Athletic Trainer and a critical resource to me, sat down and took the time to explain the process, procedure very patiently and once the procedure is agreed upon (remember Dr Antonis has to agree the procedure is beneficial) Amy is so very helpful with follow-up questions and procedures. As a certified trainer she was invaluable to coordinating with my PT folks providing both the necessary paperwork, prescriptions to take before and after and explaining what the patient should be doing. From week to days, you are left with clear instructions. On the day of the procedure, I had also arranged for my wife to be checked for the opposite shoulder and we both showed up to their new really nice office around the corner from the old. Parking is provided and the office was easy to locate. On check-in, it was easy and since I had to be hydrated, the front office staff provided water. When we both were brought in, my wife wentt first and Dr Antonis was able to visually able to show her what was going on and gave her some alternatives (like me) to surgery. My wife, who hates medicine of any kind, felt very reassured by Dr Antonis and opted to take a cortisone shot for relief. She did not feel pressured in any way (to the contrary). While this was going on, my blood was being drawn by a nurse (really nice) Before my procedure Amy again explained in great detail and showed me visually what was about to happen. On the procedure itself, while I was really nervous, Dr Antonis took great care and time (even turning on music from the 70s) explaining every step of the procedure in real time. Having him continually speaking, and letting me know what I was about to feel was really helpful finishing this procedure. He was assisted by Meghan who was great. After the procedure Dr Antonis again ensured I was comfortable and started exercising my hand to keep blood flowing. He really is an outstanding Doctor. Amy then took over and as a certified trainer, showed me the exercises I should be following both at home and at PT. She took her time and ensured we had all the information we needed before leaving. I follow-up in 4 weeks and hope this procedure will help me avoid surgery. A big thank you to Dr Antonis, Meghan and especially Amy (big kudos). If you have any sports issues or ones I mentioned above, I highly recommend seeing Dr Antonis for a second opinion and to perform the procedure if you qualify. He is outstanding and one of a very few Doctors who shows such empathy with his patients.

I would highly recommend Dr. Antonis. He's a great doctor, very patient and knowledgeable. Great…read morecommunicator