Lailan Bento is a true professional , with both the knowledge, and patience, to lead her clients…read morethrough the myriad of steps of either buying and selling real estate, in the unique market on The Big Island!

Lailan and her team have been wonderful to work with in purchasing our new home on the islands…read more Quick response times, always accessible for questions and concerns, offering so many resources depending on our needs.. and all with a friendly, open and accepting attitude. Thank you Lailan and team!

After Honolulu Home Loans ditched our refinance application (our place appraised too low), I…read morethought our refinance dream of saving lots of $$ would come to a grinding halt. But through a lucky break I found Erika Stuart at Island Home Capital. She had tons of solutions and suggestions, and worked her butt off for us. It was a painful process with many setbacks . . .at times I wanted to throw in the towel on the whole thing. Erika never gave up and constantly reassured us that we would get there. Anyway, we are finally done and set with our nice shiny new low interest loan and I couldn't be happier! Give these guys a call!

(Yelp ghosts legitimate reviews. This is a real customer experience.)…read more From the beginning, the entire experience of leasing a house with Jennifer managing it has been unprofessional, frustrating and frankly, unacceptable. We rented a house in Waimea, 65-1187 Owaowaka Rd., last year for one year, intending to renew the lease for a second year. We were always clear about this fact and were told the owners were interested in a long-term lease. Delay after delay occurred, preventing us from moving in, from the building not being complete (It was a new home) to the house not being cleaned. We were pressured to sign the lease starting sooner than the house was ready, and finally relented, signing it for move in August 1, 2023. But the house still wasn't ready for move-in: it was dirty from the new construction, and we repeatedly asked Jennifer to clean it. Not only did she refuse to have it cleaned, claiming that the builder said it was cleaned, but I paid a house cleaner for the cleaning and spent two days cleaning it to make it acceptable for move-in. I explained to Jennifer that it was not the responsibility of the builder to clean a house SHE was responsible for managing. Our contract was with her real estate company and the owners, not the builder. No apology or compensation was offered ... and this was after we paid the $6500 deposit! Because the house was newly built, we were asked to document any issues with the house, which we did to our best ability, but again, the owners had a responsibility to do this and never did. We reported issues as we saw them and even worked with the builder and contractor to make sure items were repaired. We went above and beyond as tenants to help out the owners, and in the end, they lied and charged us for issues with the house that had nothing to do with us, but rather warranty issues that could have been addressed with the builder. Also, we repeatedly told Jennifer the issues with the landscaping: overgrown weeds and dead grass (It was the wrong type of grass for the climate so it kept dying.), and we couldn't use the yard and courtyard because they were always muddy with no grass. The owners decided to fix the landscaping AFTER we moved out. We had the privilege of paying rent, but Jennifer and the owners never seemed concerned about providing what they agreed to. Before we moved in, we asked Jennifer and the owners if we would be allowed to add a wall-mounted TV, and we were given permission to do so, but upon moving out after we paid for a contractor to repair the walls as close to the original condition, and even after our walk-thru with Jennifer asking her if the walls were acceptable, we were charged ~$1500 for additional repairs by another painter/contractor. We specifically asked Jennifer to let us know if the owners wanted additional work done to the walls so we could have the work done. She never notified us and we ended up paying 4 times what the previous contractor charged. We've since discovered that the owners and Jennifer lied yet again: the house is back on the market to rent. They asked us to move out before our lease ended, because the owners wanted to sell the house; but then we discover the house is back on the rental market for the same price. These people are liars, unprofessional and I highly recommend you don't do business with them. If you decide to rent from these owners with Jennifer as the manager, be prepared for them doing the same to you. We're grateful to be out of this inane situation but wanted to warn everyone how they do business. Aloha.

On our first visit, the agent/broker forgot to call us back. After we went to the office in person…read morewe chatted a bit and then he referred us to another agent who never called us back. We were ultimately referred by a friend, back to an agent that happened to work from that same office. Our agent was incredibly attentive and willing to make things happen but...we kept losing bids and even getting offers submitted in a timely manner. We suspect an advisor and/or broker in her office was to blame for the delays. Finally had to go to another company to find our Hawaiian home. We understand "Island Time" but there are other companies willing to take business from them because they make it so easy.

So I get here early because I had to work at 9am. The sign says 8am open and it wasn't open. I…read morewaited 15 mins for someone to show up. The person that shows up doesn't even bother to apologize for the wait! I get in an wait 5 mins while she's on her cell trying to call the realtor that we dealt with. The person we dealt with was rose. Very bad! Strike one! I spoke with her on a Friday about signing documents on Monday since that's my day off and both me and my boyfriend were available. We get here and she's not here. She doesn't even have our paperwork ready, so we only do the deposit. Strike two! I spoke to the receptionist on Monday about coming early Friday (on our move in date) before work to sign docs, she said its fine. I get here today on my move in date and sign docs date and no one is here again! Strike three! This is the worst service I have ever got. After this, I'll never come back.

Sold our condo with Phyliss in like one day! She helped with everything from staging to filling out…read morepapers to the closing. Very knowledgeable on all the ins and outs of the sale. Went above and beyond on whatever needed to get done! Very professional yet friendly and a comfort to us in a stressful time. We highly recommend her! Dave & Kathie

From the owner: "My mission is to provide premium real estate services through personal connections with integrity…read moreand determination for the residents and investors of Hawaii ".

Megumi has the patience of job and helped my wife and I for quite some time before we came to a…read moredecision. She helped us in so many ways, we often joked that she was a marriage counselor. Lol She guided us and really got to know us and our likes and dislikes. I will recommend Megumi to all my friends and family looking to buy a house; she's the best!

Megumi Nagaya is a great agent.  When viewing properties she always made time to show us listings,…read morehad an overview of every property, and was very knowledgeable about neighborhoods in Hilo.  She did a great job of finding houses in our budget and explaining the pros and cons of each house.  She even provided insights into improvements that could be made.  During the closing process Megumi kept us informed about what we needed to do, who we needed to contact, and effectively answered all our questions and concerns.  Overall, we are extremely pleased with Megumi's professionalism and she made the sometimes overwhelming task of purchasing a house very easy.  We would definitely recommend Megumi to any future clients.

We would like to give Romy and Erik a big thumbs up for their help as we looked for property on the…read moreBig Island. Their professional advice and knowledge of the real-estate market was invaluable. We would highly recommend them if you are looking for property in Hawaii. Trish and Len Bellhouse

From the owner: Kohala Coast Real Estate, Buyer's Agent, Listing Agent, Resort and Second Homes, Waikoloa Beach…read moreResort, Mauna Lani Resort, Kailua-Kona, Kamuela (Waimea), Waikoloa Village