I called about a year ago regarding how poorly the carpeting I purchased was wearing after only a few years. There is only two of us with no children or pets. After two calls, Jeff, one of the owners, came out and took pictures of the wear spots and that was the last I heard from him. I followed up with him several times over the phone but without a respons. I'm very disappointed in the quality of the carpet and especially with the customer service. read more

I 100% recommend J's Flooring!! In June 2017, I worked with Jeff (owner) and had carpet installed in my upstairs master bedroom, walk-in closet area and down the stairs. There were three installers (the job was huge) and they did a fabulous job! About three years later I had them install new carpet in one of my first floor bedrooms. During the installation, the installers spoke with Jeff because they were having difficulty seaming it together. None of us - the installers, Jeff nor us - were pleased with the result. Jeff spoke with the carpet rep and was told that the carpet had to be seamed together in a 'very specific way'. Jeff and his installers have over 60 years combined experience in carpet installation but they had never seen a carpet that needed to be seamed the way they were being told, but Jeff agreed to try it. He purchased another piece of carpet and had his installer seam it together at the warehouse as instructed by the manufacturer but he still was not pleased with the way it looked. He immediately took those carpet samples off his floor so no one else would select them and then called me to choose another brand of carpet. He had a few samples picked out for me - ones he had previously sold to satisfied customers. The new carpet has better ratings and the price is a little higher but he did not charge me one penny more! It has taken about 6 months (the wait has been longer due to COVID-19) but I am happily waiting to get my new carpet installed and totally expect to be 100% satisfied again. Bottom line is that Jeff stood by me to make sure he had a satisfied customer, which is what a great business owner does!! read more

We have used J's Flooring in the past and just recently to carpet several rooms in our home! Most recently, we worked with Jeff and he was super professional and gave us a very fair price and the service and installation was excellent! We are super pleased and would definitely recommend J's Flooring for any need you have! I am going over there today to get a quote for flooring replacement needed at my place of work due to the high quality customer service and attention we have received from J's Flooring!! Thank you for your great products, installation and service! :) read more

Debra m is a liar. We do not install materials that are not purchased from our store. She needed a tile guy and had no one to install her tile. We tried to help her out and find someone to help her with her project. She didn't have to hire him if she felt uncomfortable. Also, I never was in contact with you via text message and never would of said not my problem. I try to help everyone nice or UNPLEASANT. Maybe you were having a bad day. Good luck to you in the future. read more

Products good, prices fair. Do NOT have them INSTALL. We recently used J's for new carpet and bathroom flooring. We were having the carpet installed by a professional installer who uses J's to order his carpet and he sent us there. We went and picked out carpet. We were also hoping to have the hearth increased and add new tile flooring in both bathrooms. We asked if they installed tile. The clerk said yes. Great. He gave me his card and wrote the tile guy Joe's number on it. Please call him to measure so they can order the correct amount of tile. Great. We had a terrible time getting Joe the installer out to measure, he missed one appt completely and was 45 minutes late for another - with no tape measure, or paper or pen. You must be kidding. Oh, not his fault - the boss didn't tell him he was supposed to measure. (? then why do you think you are here?) Then when it came time for the installation, Joe the installer never showed up. We called the store and the owner said, not his problem - this was a side job for Joe the installer. What? No. Oh, yes he said. He is not getting involved. Finally, after 10-20 texts and calls, Joe the installer showed up 5 hours late. He worked for an hour - then said he had to go get a trowel from the store (5 minutes away). He came to do tile. No trowel? When he came back 45 minutes later - his girlfriend had picked him up and them dropped him off, making out in the street - he couldn't believe I was mad. He didn't know we were on a time frame. Clearly, he isn't. I was furious. If he hadn't been parked behind me and had left with girlfriend, I would have put his stuff out and left. He finished bathroom # one. As I checked the work, I called him on some bad cuts - he said I could caulk them. I told him he could fix it and caulk it. He didn't have any caulk. He packed up of stuff and left. Never finished. Never got paid, either. We took pictures and went to the store and showed the owner and he didn't care. It's a side job. Not his problem. So. The carpet quality is fabulous. The price was fair. The tile is great. That price was fair. DO NOT USE them for INSTALLATION. We had to hire another company to fix and finish the other bathroom and the hearth. It cost a little more than the J's guy quoted but it was done right and they were on time and the work was really beautifully done. A few day later, we found the toilet Joe put back when he was done was not put back on correctly and was leaking into the basement. We had to call a plumber to have it reset and sealed. Good luck J's Flooring owner, Jason- either get a new tile person or make it clear you will not back the job or do it yourself, correctly. We have no faith in the owner. He doesn't care. I know, because he told us exactly that. We won't be back. Ever. read more