Products good, prices fair. Do NOT have them INSTALL. We recently used J's for new carpet and bathroom flooring. We were having the carpet installed by a professional installer who uses J's to order his carpet and he sent us there. We went and picked out carpet. We were also hoping to have the hearth increased and add new tile flooring in both bathrooms. We asked if they installed tile. The clerk said yes. Great. He gave me his card and wrote the tile guy Joe's number on it. Please call him to measure so they can order the correct amount of tile. Great. We had a terrible time getting Joe the installer out to measure, he missed one appt completely and was 45 minutes late for another - with no tape measure, or paper or pen. You must be kidding. Oh, not his fault - the boss didn't tell him he was supposed to measure. (? then why do you think you are here?) Then when it came time for the installation, Joe the installer never showed up. We called the store and the owner said, not his problem - this was a side job for Joe the installer. What? No. Oh, yes he said. He is not getting involved. Finally, after 10-20 texts and calls, Joe the installer showed up 5 hours late. He worked for an hour - then said he had to go get a trowel from the store (5 minutes away). He came to do tile. No trowel? When he came back 45 minutes later - his girlfriend had picked him up and them dropped him off, making out in the street - he couldn't believe I was mad. He didn't know we were on a time frame. Clearly, he isn't. I was furious. If he hadn't been parked behind me and had left with girlfriend, I would have put his stuff out and left. He finished bathroom # one. As I checked the work, I called him on some bad cuts - he said I could caulk them. I told him he could fix it and caulk it. He didn't have any caulk. He packed up of stuff and left. Never finished. Never got paid, either. We took pictures and went to the store and showed the owner and he didn't care. It's a side job. Not his problem. So. The carpet quality is fabulous. The price was fair. The tile is great. That price was fair. DO NOT USE them for INSTALLATION. We had to hire another company to fix and finish the other bathroom and the hearth. It cost a little more than the J's guy quoted but it was done right and they were on time and the work was really beautifully done. A few day later, we found the toilet Joe put back when he was done was not put back on correctly and was leaking into the basement. We had to call a plumber to have it reset and sealed. Good luck J's Flooring owner, Jason- either get a new tile person or make it clear you will not back the job or do it yourself, correctly. We have no faith in the owner. He doesn't care. I know, because he told us exactly that. We won't be back. Ever. read more