Jake does a great job for our investment properties. The most impressive thing about him and his…read moreteam is their responsiveness!!

Had a great experience over the phone with Jeff Bohnker. The online experience was good but…read moreactually talking to an account manager I was able to customize my auto insurance for my needs. Long story short, don't be afraid to pick up the phone and make a call and talk to an agent or an account manager. They're there to help you.

Cheap insurance to keep ur bacon off the fryer. Hidden fees and late fees with the pay online fee…read moreand the pay over the phone fee lol. I hope I never have to make an actual claim with this company !!! The staff are nice and knowledgeable locals.

If I could give this place zero stars I would. This is merely a shady insurance brokerage. They do…read morenothings more than collect money and process paperwork. If you have a claim they do not assist you or work with the companies they FARM your coverage out to, most of which are extremely unethical and borderline fraudulent. There's an amusing sign inside the office for complaints or concerns, but that line isn't made to assist or resolve issues. Do NOT use this company unless you are company desperate because if you ever have an accident you will be victimized twice, once in the accidents and the second time trying to utilize your coverage that is bought and paid for. Id rather buy time share at a swamp As for doing everything humanly possible to assist, you have no idea what claim this is in regard to, to make that statement. Your office staff could barely accommodate a request for proof of insurance or rental reimbursement. Perhaps you should look more deeply before everything is reported to the IL Department of Insurance. 43 days later I still haven't seen anything regarding the accident and am still making car payments on a totaled vehicle. 25 voicemails, 18 emails, 3 hour reply window regarding documentation requested. Take responsibility for the "Companies" you affiliate with and farm your customers to.

Randy Begole is the best agent I've had in my 30 years as a State Farm customer. He has taken care…read moreof my family with professionalism and class

Randy Begole is a great agent. He treats everyone with respect and is willing to go the extra mile…read moreto provide great customer service. He's prompt to return phone calls and follows up on outstanding issues on his own. Great person to do business with.

Jodi Brown is an outstanding agent. She has met me at my house and work to conduct business. Her…read moreoffice has sent me ID cards while on the phone when I was pulled over. She has gone to bag for me as a customer and what I really like is that she does business through text. I couldn't be happier with this office!!

The team at Jodi Brown's office is always pleasant to work with. They are very prompt,…read moreknowledgeable and try to find the best and most cost-effective plans for our family. I would recommend reaching out to them for a quote.

I have been a customer for over 2 years. Every time I call with questions, etc his staff is…read morefantastic. Knowledgeable, friendly and super helpful. Most recently I have worked with Karina and she was great to work with.

Jeff became our agent after our local agent, that we'd been with for over 20 years, retired. We had…read morea house fire 2 weeks ago and have been going through complete hell with the situation that's been extremely exacerbated by the way we've been treated and the way our claim is being handled. We've yet to hear from Jeff... Our previous agent was the type that he would've been at our house with us, watching the firefighters put the fire out, calling us everyday to keep us informed and to make the situation as smooth as possible. This has been quite the experience to say the least.....

Great job Betty! Took payment quickly so we could get to workread more

I recently called Freeway insurance in Harvey Illinois to resolve a problem with my recent purchase…read moreof automobile insurance and received exceptional service from Towanba High! She was extremely knowledgeable and helpful and went out of her way to resolve the issue. She even called me back to catch me up on the progress and to let me know everything was moving forward as planned. She did an exceptional job and I wish there were more friendly custom service reps like her. She is an excellent employee!!!