I could not get resolution from the AAA - Worthington office on an issue; so, I went to the AAA -…read moreWesterville office. The two individuals I spoke with at the AAA - Westerville office were very understanding, looked up an old receipt, printed it out, and even looked up the Customer Service phone number for Delsey Luggage. Kudos to the AAA - Westerville office for their customer service! I did not receive good customer service from the AAA - Worthington office and I've been a AAA member for 29 years!

Your check-out help was contrary and nearly rude to us because we did not have our large "credit"…read moretype AAA card in our wallet or purse. Both my wife and I cary our key-ring card along with other key-ring cards that we frequently utilize. I received a lecture on why I should carry the larger card and how AAA was losing money from customers that peel off their key ring card and give it to non-members. Nearly walked out to avoid tasing my voice but your cashier just kept on lecturing. Not a pleasant visit.

Rosie helped us plan our trip to Hawaii last year and our family had such a magical time! From the…read morebeginning Rosie's very attentive and has several options for you to choose from. As soon as we landed, our car was ready and we were able to check in early. She also checked in on us with a text making sure things were going smoothly. She is my forever travel agent. As a matter of fact she booking our next vacation for next year! Can't wait and I'm not nervous because I know she will deliver the best experience.

Being stuck in Italy solo traveling can be a nightmare if you're cutting it close on your flight…read moretime- you all of a sudden have no internet service, the train is delayed for over an hour, phone is dying and... you get the idea. Ventures Valentina helped me find another last minute flight same night from halfway around the world. With such a chaotic & anxiety riddled situation; the weight lifted off my shoulders allowed me to relax once again & take in the beautiful Italian scenery from the train ride. Thanks for making this as painless as possible & handling all my flight arrangements.

Attentive, creative, and patient. Easy to work with and very quick response time. Although we…read morehaven't booked our trip, we will soon.

10/1/16 Extraordinary service. We had the pleasure of…read moredealing with Amanda Smerdel as our travel advisor. We flew from Columbus Oh to Rome Italy. We stayed twelve days traveling to three different cities. She made all our flights, private car pickups, and tour arrangements. Her suggestions for small group tours were perfect. She kept me up to date and frequently checked with me concerning all travel arrangements. She was quick to return my calls and extremely efficient. Everything went as planned. We would never have had such a wonderful stress free trip without her excellent planning. She is a gem!

Merideth was recommended to us through a friend. We had loosely put together a plan to go to Italy,…read morebut it was not well formed - that's when we reached out to Merideth. Merideth was amazing and helped bring our Italy trip to life and made it a reality! We will definitely seek her out for our future trips! Highly recommend her!!

I recently booked a cruise with Stephanie from Great Getaways Travel and it was one of the best and…read moreeasiest bookings - easily the best travel agency I have dealt with in my life, and I work with many for work. Stephanie was responsive, quick, friendly but most of all very detail oriented. I've never worked with, let alone recommended a travel agency in my life, but after my incredible experience today, I immediately sought out to send a review because I wanted to share this incredible resource with others.

Just cannot express my thoughts and appreciation for the efforts on making this vacation trip so…read morenice. Agent Yvonne Dunlap put forth a lot of time and planning to help make this a memorable trip. I would highly recommend this agent for any travel planning.

If you want a great vacation experience, let The Barefoot Traveler take care of you! Yvonne has…read morebooked both cruises and all inclusive vacations for us. All we had to do was pack - and she took care of the rest! Looking forward to more Barefoot Memories!!

As a teacher in choral music, I have used Reynolds Travel since my first year of teaching 30 years…read moreago. I was so impressed with the quality of this company. A Family owned business that understood what it takes to have a performing group on tour. The lodging and meals were exquisite and the pricing was low enough for my students to afford. I was forced to use other companies for festivals in New York and D.C. but they did not hold a candle to Reynolds Travel. I highly recommend them!

Ike has been a complete lifesaver during the COVID crisis…read more Last year as we were planning our wedding, we were trying to figure out where we should go on our honeymoon. We wanted it to be a bigger and more exciting trip than we would normally take. We decided on Greece for our late April 2020 honeymoon after deeply considering Spain and Italy (yes, good thing we didn't choose those countries!) To remove some stress from all of the planning, we decided to hire a travel agent to organize the hotels, flights, and some events we wanted to attend. I was familiar with Ike from many choir trips he organized for my high school and thought he would be a good choice. We were excited and had just received our fancy itinerary booklet. Then, COVID hit. We had to postpone our wedding, and with travel being a complete disaster, we needed to postpone our honeymoon as well. On top of rescheduling vendors and contacting our guests (and working crisis comms for my job) I would have NEVER had time to replan an entire 10 day honeymoon. Thankfully, Ike has been advocating for us and keeping us in the loop with updates. Travel is still a little uncertain especially with airlines, but I am so thankful it's not on my plate right now. I would definitely recommend Reynolds Travel for your next big adventure (or even a small adventure)!

Lisa Balek was absolutely amazing to work with when planning our trip to Cancun. She handled…read moreeverything from the resort, to flights, and even transportation to the resort. She prepared us for paperwork, passports, and even checked in with us while we were there to make sure everything was perfect! I will absolutely use Somerset Travels again!

From the owner: Somerset Travels, LLC. is dedicated to offering you the best prices and advice, while maintaining…read morean emphasis on customer service, so don't hesitate to contact me so I can start planning your next travel adventure! As your personal Travel Agent, I'll devote time and effort to making sure you're happy with your travel options. My experience and commitment to customer satisfaction has earned me a solid reputation in the travel industry. If you need any assistance, I'm just a phone call or e-mail away, so you'll receive the immediate attention you not only need, but also deserve.

I called for AAA Service yesterday at my home for a battery installation in my car and Queen was…read morethe driver servicing my ticket. I cannot tell you enough how very professional and personable Queen is - she was prompt, she helped me understand everything she was doing and why, she advised best practices on how to care for batteries going forward for my car and provided me with the most optimal AAA experience I've ever had being a member now 29 years having gotten my first membership at 16 years old. I sincerely hope AAA has a recognition program in place to honor those who do their job successfully of course, but go over and beyond providing the member with a flawless experience. I fully recognize my car was at home and I wasn't on the side of the road or interstate which is most likely more of the call-for-help norm, however, I absolutely believe if I had been stranded and Queen was in charge of my situation even on the road, my level of service, professionalism and positive approach to my call would have been the same: flawless. Please take time to recognize her in a way that she would value and appreciate to her needs. AAA has always been good but Queen is simply the best. AAA is fortunate to have her.

BUYER BEWARE!!! DO NOT GIVE ANY OF YOUR BUSINESS TO AAA OR…read moreVIKING CRUISE LINES - shame on both of these companies! Strongly urge all to avoid booking any travel with this company- specifically, any travel for Viking Cruise Lines. My mother and a friend booked a trip in 2025 to sail in Oct 2026 (two travelers in double occupancy room); unfortunately mom was diagnosed w stage 3 breast cancer, which after surgery in June, had spread to her lymph nodes, requiring chemo & radiation. As a result, she had to cancel her cruise. AAA & Viking refused to refund her in the full amount despite canceling ~2 months in advance of departure date. This part we could somewhat live with since technically it was 'her responsibility'- although her oncologist provided letters she was not able to travel due to the condition and treatment schedules- one would think given the circumstances these companies would want to do the noble thing and refund her anyway- neither AAA or Viking would do so. However, the real kicker, upon cancelation, Viking kept 75% of the 10k+ paid for the trip (they refunded 25% of the fare per their policy of canceling within ~60 days of the trip), Viking is now attempting to charge her friend who will be traveling alone in the room, the full amount of another full fare (~$8600) as a "single supplement charge", keep in mind this is in addition to the full fare her friend already paid + the 75% they are keeping of my mother's booking (for which they are providing no services for since she is not traveling) They are threatening to refuse her friend to board unless she pays this amount. To be clear, this is the equivalent of charging for 3 full fares for a room for 2 people. Instead of being able to focus on my mother's care and health during this difficult time for our family, we have had to incur the additional hassle and stress of dealing with these disgusting acts of greed and a complete lack of support from AAA - who has offered no assistance, instead pushing all the blame on Viking.