Service Dept is terrible. Cancelled appointment 3 times According to the lady in the office . She said the crew was sent out of town on the day of my service appointment and that she has no control where the boss sends people . Said this has happened many times before I would not use them . They never answer the phone in see when transferred to service And don't call you back Tech came to the house and realized they didn't have the right equiptment to install a monitoring system. They took the system with them saying they would be back in 2 days. 2 days later cancelled the appointment again I had to go to Joule and get my equipment back Hired new company read more

Hi, our solar panels have not been working. There is an apparent 25 year warranty (see picture below) but I haven't gotten any response to emails, phone calls, or inquiries via the website for almost 6 months now. The panels were installed 11/13/2014. Please contact us to remedy this situation. read more

Sales pitch was good, as was the pricing at the time. Installation went well and we've had only a minor issue with getting remote readings (since corrected after numerous attempts). Service is another matter. We are supposed to receive an annual inspection as part of our original contract. For this I have to call each year (now 3) to request this. This is where the problem lies. No one EVER answers the phone. Instead I get a recording and therefore leave a message requesting a return call. NEVER is this a one time call. Usually, if I'm lucky, I'll actually get to talk to someone after a minimum of 3 attempts. Then when they finally conduct the inspection (I'm taking their word on that by the way) I can't get anyone to give me a report of their findings. So, since the system seems to BR functioning properly I give up and wait until the following year. Now here I am again, calling and not receiving a return call. Ho-hum. Buyer Beware --of empty promises and frustrating services after the sale. **Now another year or so has passed and I have an issue with accessing my Dashboard. So I called. Guess what? No call back. Same old crappy customer service. *** Looks like things have changed here - for the better thankfully. I called to try again to get our reporting system operating and received a call back in a reasonable time. The technician came, on time, and made the necessary adjustments. No charge! Thank you ***Latest update. I guess we're back to no communication. I've called numerous times and even left a message with an administrator--still no return call. I merely requested a courtesy call to advise me of what remedies I might pursue. Nothing! South Coast now handles my System (SunPower) and has taken over from Joule. I guess that says it all too. Go elsewhere if you interested in service after the sale--as promised. Oops - just needed to lower my star rating to 1 read more

I filled out my info on their website because it said it would give me a free estimate. Fine. Then, when I was done, the website said someone should be emailing or calling me about this. Fine, email me. I don't want to talk to you until I got the free estimate your website offered (I mean, I even located my house on a map for them). After getting a ton of calls from them, they finally started emailing me but not giving me the actual quote promised. Fine. I can just ignore them until I'm ready to deal with that crud. But tonight, they really peeved me off. They decided to send me a political smear campaign email including links so that I can vote against this person they don't like. Um no. Keep your politics to yourself and do NOT send unsolicited political emails to me. EVER. What kind of idiot are you, Stephen (SHawkins@Joule-Energy.com)? I told them to not contact me again. I will find a company that does not abuse their email address lists for their own political agendas. read more

very happy with my joule-installed pv system. used enphase/sanyo and the install was above my expectations. very easy to work with, friendly staff, professionall experience overall. no wonder they are booming! best solar installer in new orleans imho. read more

Joule Energy - (c) westromdesign 2010 - Solar Installation Near Me - New Orleans, Louisiana

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Been calling and emailing for the past month. Voicemail is full and emails are not getting returned. I emailed info@joule-energy.com & snaylor@joule-energy.com . Solar panels are not working since June of 2020. Only time I was able to get a response is when I needed them taken down for roof repair and had to pay them for it. I had to put that on hold but it was only when I had to give them money is when they are willing to talk. read more

This is the worse company ever to deal. They do not reply to messages or calls and DO NOT PAY THEIR INVOICES. Have been trying to get payment from them for invoices for 5 months now and the owner has been giving the run around and putting off on the accountant. We have since been made aware of another company whom they have done the same thing to as well. I wound definitely suggest to look the other way when considering this company as a contractor. read more

DO NOT USE THIS COMPANY. THEY ARE PREDATORY LENDERS. We purchased solar panels from these people when they knew we would be denied solar panel tax credits. They told us the state would absolutely pay half the installation costs, even though the tax credit limit was already passed by the time we could file our taxes. We are currently pursuing legal action. read more

Joule is the best from start to finish. We had 3 different Solar Power companies come to the house to give proposals. I had done some research and we choose Joule because of the superior panels and warranty from Sunpower. What they offer is a cut above the industry standard. The salesman, David Denny was who we trusted to help us navigate such a huge investment. Every step of the process was clearly communicated and expedited with a smile from every member of the Joule team. Ross the engineer rocks! We have referred all our friends and anyone who will listen. We are delighted about going Solar and what it means for the earth and our pocketbook. Joule is the best. read more

Unethical company at the very least. Now that I have purchased my solar panels, the company no longer responds to any phone messages or letters. They are required to reimburse me yearly since my system is producing below the amount guaranteed in my contract but they are ignoring all attempts to reach them. read more

These guys are the best ! My whole experience from start to finish was smooth saling. The instal was fast and looks great. I am saving lots of money,could not be happier. For as much as a cellphone payment a month this is a great deal. read more

I toured the Joule head quarters before I bought our new home and was impressed with their business model. When I was ready for solar panels, I got bids from three companies. Butler Ives of Joule worked with us to present all the options and come up with the best quality and price to suit our needs and also helped with financing. Installation was done on schedule and with minimal impacts to us. The website to track our usage is very helpful. Follow up after installation has been excellent, including assistance in getting tax credits. Making a big difference on our electric bills. read more

I was lucky to get in on leasing just before the law changed, and Joule was great at making sure it went through properly. Even though my roof is partly shaded by the house next door, my electric usage decreased by about half. I've not had any problems. read more

Avoid this business. If I could give fewer than one star, I'd try to take more away. Joule came to my home last year and made it sound like getting the refund is so easy. Just file on the first date for Louisiana and they'd take care of everything if funds run out. They say that to you in conversation. Their promo material says it (that simply) But their contract is filled with hurdles. They have been avoiding fulfilling their contract since I provided all information requested and outlined in the contract. I have provided my filing confirmation on the date I filed (time stamped evidence) and I forwarded a letter showing that the state has qualified me to get reimbursed next year. They are still refusing to defer the large loan they promised to defer if I provided them the aforementioned information. And this loan is accruing major interest. Do not do business with them. It's not worth your time or energy. Even more, during the installation process they went back on their own contract several times because my roof didn't accommodate all the panels they planned to install. They made this mistake at least twice. And didn't credit me until I brought it up. read more

I interviewed many of the solar companies in the New Orleans area (I live on the north shore). Some were ok, a couple were shady, Joule stood out. I went with Joule and have been thrilled with the system and the company. read more

Joule Energy - Solar Installation Near Me - New Orleans, Louisiana

Not happy with Joule. Service has been weak from the get-go. Huge delays, and half-truths about what has and has not been done. The installers themselves are fine - fast and efficient. The sales and support team however, I have found to be inexperienced and inefficient. The handling of forms and paperwork has been consistently poor, and consequently there have been numerous hassles and costly time-wasting. I would not recommend these guys. read more

Couldn't have asked for a better experience. After comparing quotes from several different companies in the area I found that not only did Joule have the best price but they also had the highest quality installers and materials. It was a no brainer to move forward with them considering it's only $42/month for most systems. The install team arrived when expected and worked efficiently. The job was completed with good quality. The worksite was cleaned when the job was complete. Overall, everything met my expectations for a professional organization. Thanks for everything! read more

Just completed install. Will edit once we start getting utility bills but to this point we have been very impressed with Joule. From the initial salesman who knocked on our door to the final install team, impressed at every step of the way. Kevin walked us through the process, Steve led the install, all great. Everything couldn't have gone much smoother. read more

This is a great company. I interviewed several companies and I am very satisfied w/ the decision to contract Joule.Everyone I came in contact w/ was extremely professional and pleasant.Julian Thomas is my main contact w/ the company. He is responsible for selling,explaining,designing, dealing w/ Entergy and following up. My system is collecting above the estimated amount.My monitoring is running smoothly and Joule is still in touch. I feel this is a company that stands behind their product. They are efficient, knowledgeable and prompt. Their business practices prove them to be honest and extremely professional.On completion of the installation Joule Energy leaves your property in perfect condition and you w/ the knowledge you can depend on them.I figured if I am going to be shelling out thousands over the next few years to Entergy I would prefer those thousands go to paying off the 20% balance for the 8.5 system on my roof . So the money that would have gone to Entergy comes back to me.If you are thinking of going solar and can afford it, do it. read more