Scheduled an appt and gave them all my personal and insurance info. Took two hours off work to get…read morethere 10 minutes early only to be told I was not on the schedule and could re-schedule. No thanks.

I was referred to Crystal Clinic for further work up on my ankle that has been injured for 10 years…read morefrom the military. Thus, I required military paperwork to be completed in regards to my injury and I dropped off a copy of my MRI for the doctor to take a look at. The doctor let me know it may take a while to complete the paperwork and they would call me when it's ready for pick up and they would need to upload my MRI for their records. I attempted to go into the office to pick up my paperwork after I received a call that it was completed. The receptionist said she couldn't find it and she also said my MRI was nowhere to be found. But I could make another appointment to be seen by the doctor again. The only reason I went to Crystal Clinic was because I needed this paperwork to be completed for my military occupation and so I could get approved to go to physical therapy. Seems like they just wanted to charge me for another visit. I definitely would not recommend anyone to this doctors office since it's obviously unorganized and my paperwork got lost. I am very disappointed as my healthcare needs weren't met. I wouldn't have bothered driving an hour just to be told sorry there isn't any paperwork and would I like to make another appointment.