Joseph A Banks has changed since I last shopped here. I popped in to pick up some new shirts. They had a buy one get one half off sale. I found four nice shirts. I also found some Johnson and Murphy shoes on sale. I was disappointed that I was never approached by a sales representative like the "old days". Joseph A Banks seems to have gotten away from the kind of service I experienced in the past. It now feels like an off the rack store versus the old service model of ensuring you got clothing that fit right. Fortunately, I know my shirt sizes. read more

I've always had good luck shopping at JAB's stores in the past. The last store I visited was in Huntersville, NC over 4 years ago. They had a great selection and the service was first rate. Bought several suits. I was looking for a new suit today and stopped to see what they had to offer in Winston -Salem. On entering no one greeted us. Only saw one person in the store. There were boxes all around. Are they moving? Didn't look like they had much inventory. Left after about 5 minutes with no one even acknowledging us. There are much better options out there. read more

Your Winston-Salem has the worst customer service possible. I walked in and no greeting, salesmen playing on cellphone or sales person stocking shelves. No one as if I needed help. I wondered around the store for 15 minutes and no one approached me. One of the salesmen made eye contact and walked past me. I said to myself they don't want my business so I left. I don't know if I will be back to this again. Billy R read more

First off let me tell you I am a huge fan of the Jos A Banks. I have 16 of their shirts, 6 Blazers and a few ties. The clothing line itself is outstanding. Let me comment on the Winston Location: I came in at 10 min till close. As I pulled in the parking lot the staff turned the lights in the store off. I just needed three shirts for the weekend so I went in anyway. I explained I would be quick and explained exactly what I was looking for. No help, no assistance just pointing at a section and where that size was. The then stood over me and explained that they hated to hurry me but their registers could not take any customers after 10 and I needed to hurry. I will continue to purchase this product, just never from this location. read more

Terrible customer service, unprofessional, unorganized, don't expect anything to be done on time. I have used other Joseph A Banks in the past and they have been great. I do not understand how this location is still open. Needless to say I will not be returning back to this location read more

I'm not fond of giving businesses bad reviews, because everyone can have an off day. But, the experience we had at the Winston location the other day was just bad. My fiance was thinking of either buying or renting a suit or tux for our upcoming wedding. We both had several questions about the process, trying to figure out the best option and what look my fiance wanted to go with ultimately, but unfortunately, the young man who tried to assist us just wasn't helpful. The whole visit felt so unorganized and chaotic. Show us examples, show us what options are available so we can move forward with making informed choices. Don't start with just slapping a random-style jacket on him and then getting us confused about a "tux grouping" vs a suit purchase, or whatever terms were used. I'll recommend the local competitor near the mall any time vs this location. read more

Disorganized and dirty store. Employees don't seem to have much knowledge regarding suit sizing, etc. When I visited, one employee told me he had Covid and was going home once someone came to relieve him. Really?? Spreading germs to customers rather than calling in sick?? Never coming here again. Don't suggest anyone else does either. As you can see from other reviews, no one has had a good experience here. read more

Great buying experience! Was met by a very helpful salesman who quickly pulled the pants I requested. He then got a friendly and competent alterations lady and they suggested I try on all four pair in case there was any manufacturing discrepancy. I then went to lunch and when I returned to the store an hour later the pants were ready. I certainly recommend them and will be happy to shop there again. I cannot speak for any other employees, but James and the alterations lady were strictly top drawer. Could not have asked for better folks. read more

Horrible. Incompetent. Rude. Staff member 1, I asked for a price check on a $70 belt, he said the price on there is what it is and turned and walked away. I went to the counter to purchase it, it was $46.... I had 500 pts on my Rewards Account which is supposed to give me $50 off of a purchase, he called the manager up, I showed him the 500 points on my rewards account on my phone, he said he can do nothing without a certificate and sent me packing. I called customer service, she said they could have honored it and cancelled the certificate....40 miles round trip @ $8 in gas wasted on incompetent, rude, horrible customer service. Pitiful. read more

Worst service and they sold me the wrong color suit for a wedding party. Watch out for Weston.

I have to say I am really surprised by all of the negative reviews. I have had nothing but a phenomenal experience dealing with all of the employees in the Winston Salem store. Our first visit we were helped by James who gave us 100% of his attention and also knew exactly what my son was looking for. He gave some great tips and we definitely relied on his experience. Once the order arrived we went back for the fitting. We worked with another gentleman because James was busy and he was great. He assisted they seamstress and took down all of her notes. My third visit was to pick up the order and I also did a little shopping while I was there. Everyone was so helpful. This is a really busy store and I feel like they do a great job making sure you know that you are important to them. If they cannot get with you right away they tell you they will be with you as soon as possible. read more

always check yelp first: Never had a problem w/ Jos up north, apparently things are different in the South... It started out mostly OK when I walked in; a couple other gents in the place being attended by the staff as I wandered the store in camp-shit and cargos. About 10 minutes into my adventure this young fellow came up and we set to finding me a medium fancy suit for a wedding the following weekend. After discussing my current complement of meeting attire we got to looking at dark greys and eventually located a respectable candidate. When I stepped out of the changing room I was suddenly dealing with a different person altogether; an older white-haired man with a thick accent and an odd way of speaking: He told me which shoes I needed to buy (I had my dress boots with me to set the break), he told me the style belt I need (always buttons for braces), and no I did not want a tie, I have a plethora thank you, but maybe a soft rose or light blue shirt in a nail-head finish with french cuffs? When I picked up the suit the old man decided it was time to question my ability to operate an iron or any laundry appliance and suggested that was the primary factor in my taking a wife. I assured him otherwise, asked why there are belt loops on my trousers, and left the store. read more

Walked in and wasn't greeted by any of the sales people. I finally asked a gentleman at the register if he could find a shirt in my size and he said he was busy with other customers. I tried on a pair of pants and two shirts and ultimately decided not to buy as I felt I was completely ignored. Won't be going back here. read more

The salesperson was horribly rude. We apparently interrupted his evening because he was huffy when he had to help us. He was short with answers, unwilling to do measurements. We walked in with the intentions to purchase two suits and a few accessories, we quickly left and will take our money elsewhere. read more

Let me be one of many to emphasize that this particular Jos A Bank location is an absolute mockery of a legitimate business. I should have known to run far far away when the "manager" of this outlet decided to interrupt our initial conversation not once but three times to yell at the in-store tailor for trying to leave early before finishing jobs. When I returned later that day to finalize my group order of 9 suits, this particular manager acted like I was inconveniencing him and told me to come back at a later time to be fitted. I called the store later that week and was told to come in by a different sales associate. He then proceeded to waste over an hour of my time in the midst of a "fitting" during which he spent a majority of the time talking to one of his friends who happened to walk into the store rather than taking care of a customer that had brought $3500+ into the store. I thankfully left and took my business to the High Point location which provided 5 star service compared to this dump. All in all, the reviews don't die-avoid avoid avoid the Winston-Salem location! These clowns are an insult to the brand. read more

If you're looking to have a good day ruined, come here. On December 31st, I ordered a suit for my friends wedding from Jos A. Bank online, and had it shipped to the store. Mid-way through January, never receiving a call from the store that it had been received, I went to the store to pick it up. While there, I realized I had ordered the wrong size suit. I told them this, and with seemingly disdain on his face, the manager agreed to switch it for the correct suit. After several weeks without a call, I returned to the store. They gave me the suit they said had been switched out. I was in a rush so I left. When I got back home that evening, I looked at the suit and it was the exact same one as before, they never had sent it away. I went back to the store told them this, and they said that would take care of it. This morning, again after weeks without a call, I went back to Jos a Banks to pick up the suit (the suit is for a wedding that is now in two weeks). They could not find it anywhere. Moreso, the employee had no idea how to use the computer to check on it, and insisted that I just leave my information for the manager to call me once he got back from lunch. It is now 4 oclock in the afternoon, so apparently the manager is having a very long lunch break. It has been almost three months since I originally ordered the suit. They have never called me, they haven't been able to change out the size, and are completely and totally incompetent in person at the store. Please, please, go to some other store to save yourself the hassle of trying to deal with these people. I would give them zero stars, but Yelp insists on at least one. read more

I'm getting married in a few weeks and my fiancé and the bridal party decided to rent tuxes with Jos A Bank. I asked my father and mother to visit the Winston-Salem location in their hometown to place his order under our existing group number. Upon arrival, it took several minutes to be addressed by any associate. Once spoken with, they were asked to leave and return after lunch to be serviced. Funny enough this same thing happened to the groom and his groomsmen when they visited Jos A Bank in Washington D.C. They received discounts because of the blatant dismissal. Anyways, my parents encountered a poorly trained sales associate who did not measure properly and repeatedly stated that he was unable to secure certain tux items because he didn't know if it was in stock. My parents were in the store close to 2-3 hours waiting for the associate to figure out their system. Needless to say both of my parents left pissed off and I'm disappointed they had this experience for something that is supposed to be a happy occasion. Through our wedding process, I've quickly learned that Jos A Bank has some staff training issues to address nationwide and should pay closer attention to hiring/training. I will be sure to notify by wedding planner's company about this before recommending them to any one else. read more

So I thought I would give an update on my review that I listed a while ago. The young mans rental arrived and the store never called to alert him that it was here. It had come into the store early but the customer was never called. When he went to get the suit two days before traveling to the wedding the jacket was two sizes too large and the pants were too long and too big as well. With no time for alterations the man had to pull out of the wedding!!!!!!! Thanks Jos A Banks!!!!!! read more

Terrible service and the staff couldn't even explain the deals. Just handed me a suit and walked away

This has been the worst customer service experience we've ever had. My husband is going to be in a wedding and this is the place the groom chose for the tux. He went to get measured and the sales person was very short with him (note:my husband is very quiet and laid back) on top of everything else. When he went to leave the guy tells him that the computer system isn't working properly due to a new system, which is fine but my husband has to get back to work so the guy suggests he give him his credit card number and he would run the deposit as soon as the system is back up because apparently he's not allowed to enter the measurements unless he has the deposit. Normally we would NEVER leave card information but he really had to get back to work and it's a good drive for him and he really can't afford the time to drive back out there. A few days later they call the groom and tell him that we still need to pay a deposit. Long story shorter we called Jos A Banks and talked to the manager. The employee is swearing he NEVER got a credit card number. Luckily we have fraud protection so it's no big deal but him lying IS a big deal. He actually said that he told him he would have to come back in (because of policy) to remeasure. My husband was livid. He wanted the company to replay the security cameras to prove the employee is lying and low and behold they don't have security cameras in their store. What place doesn't have cameras these days? He talked with the manager and the manager took his employees side but said we could work something out. He agreed to only charge hubby the deposit and for him to come back in that Saturday to remeasure and HE would be there to do it since no one else could approve a discount like that. Hubby shows up and the manager had already left for the day. We end up giving him the measurements over the phone later and he pays the deposit and we just received a phone call from the GSO store 3 days before the wedding stating that the manager had no right to give him that much of a discount and they are charging up the full $233. If it werent for the wedding being 3 days away we would cancel the whole thing but hate to leave the groom without one of his men. read more