CAUTION with high-quality clothing! Silk dress returned damaged. I handed over a spotless silk dress to Jonny Fresh. The dress was returned to me with new, noticeable stains. When I complained, I was told that the stains had already been hidden - a cover story I do not accept. Customer service refused to compensate for the damage and only offered to reimburse the cleaning costs. Conclusion: Absolutely inadequate service and a complete lack of accountability for damages. I strongly advise against using this service for high-quality or delicate garments. VORSICHT bei hochwertiger Kleidung! Seidenkleid beschädigt zurückerhalten. Ich habe Jonny Fresh ein fleckenfreies Seidenkleid übergeben. Das Kleid wurde mir mit neuen, deutlichen Flecken zurückgebracht. Auf meine Reklamation hin wurde mir erklärt, die Flecken seien bereits versteckt vorhanden gewesen - eine Schutzbehauptung, die ich nicht akzeptiere. Der Kundenservice weigerte sich, den entstandenen Schaden zu ersetzen, und bot lediglich die Erstattung der Reinigungskosten an. Fazit: Absolut mangelhafte Dienstleistung und keinerlei Verantwortungsbewusstsein bei Schäden. Ich rate dringend davon ab, diesen Service für hochwertige oder empfindliche Kleidungsstücke zu nutzen. read more

Please believe the bad reviews, any good reviews on Trustpilot must be from their own staff hoping to rebalance the appalling rating that Johnny Fresh has on Trustpilot. These lying thieves have destroyed expensive clothes in past orders - chemical / bleach stains in two pairs of trousers (chinos) , actual rips /pulled seams in a shirt - a full length down coat returned filthy and matted. We attempted to get them to take some responsibility as per their policy and reimburse for the damage and were given such a run around that we let it go. At the time our family were in crisis mode in our private life and did not have the headspace to worry about a few material items. Due to circumstance we need a pick up / drop off service for many things and have been stupid enough to use Johhny Fresh for cleaning again. 10 shirts were picked up on Monday - four of which were brand new, worn once and then added to the pile of work shirts to be cleaned. Wednesday these were returned to us ca. 8am. I gave each shirt a thorough check and of course two newer items have once again been damaged - they have the same chemical / bleach stains (exact stains) that the trousers had been returned with - clearly they continue to use a 3rd party who either is completely incompetent or just does not give a damn. I immediately emailed them - with pictures as per their own policy and attached the historic email with the damage to the trousers in order to highlight that not only have they returned clothes to us damaged on more than one occasion before - but the staining / damage is clearly the same! I received a response immediately only because I included members of the executive team : "The two shirts and the trousers are in their delivery condition and can be picked up again at your convenience. We would like to inspect the damage and determine how this could have happened." Which is so dismissively outrageous - firstly the trousers were damaged two years or so ago vs my shirts which had just arrived back - still with the dry clean tags / on the wire hangers / plastic packaging. What is there to determine ? Clearly each and every item was damaged in your care and it is both unprofessional and disgraceful that you are now going to ask me to be involved in 'determining how this could have happened' - this is a deep dive exercise for Johnny Fresh and their contractor - who are Johnny Fresh's agents. What have I got to do with the explanation that their outsourcer gives them in regards to "how this could have happened"?!? Clearly the next step would have been to to somehow pass the blame back to me once the shirts were back in Johnny Fresh's possession- I replied stating that she is welcome to send a member of their delivery / internal team to inspect the damage in order to determine "how this could have happened" in their care, but that I will not be further inconvenienced by them and that beggars belief that this request was even made - absolute radio silence since my reply. This seems to be their policy - respond, fob you off, then absolute silence. Clearly she could not even be bothered to read my email, as common sense would tell you that trousers no longer fit for purpose would probably not be still sitting in a persons wardrobe - common sense should really tell you that they probably were never put back on the wardrobe. Unfortunately, common sense and basic decency is something clearly lacking at Johnny Fresh. Can you imagine running a company that is routinely under fire - any decent team would be taking this very seriously. This place could not give a damn. Please, as a minimum, request your bank make a chargeback / open a case via PayPal and request a refund for the shoddy service received. This is a very easy process and if you provide your bank / PayPal with details / pictures and let them know that Johhny Fresh are fobbing you off your payment provider will help you as their client. This can also be done historically up to a certain time frame, please check. Johnny Fresh are under obligation to deliver on their own terms of service which is contractual. Contact incl executive team: supportjonnyfresh.com stefan.michaelisjonnyfresh.com, stefanmichaelisjonnyfresh.com, stefan.michaelisjonnyfresh.de, stefanmichaelisjonnyfresh.de, JanettHerlingjonnyfresh.com, JanettHerlingjonnyfresh.de, Janett.Herlingjonnyfresh.com, Janett.Herlingjonnyfresh.de, Mihai.Muntenasjonnyfresh.com, Mihai.Muntenasjonnyfresh.de, MihaiMuntenasjonnyfresh.com, MihaiMuntenasjonnyfresh.de, SebastianSchmidtjonnyfresh.de, SebastianSchmidtjonnyfresh.com, Sebastian.Schmidtjonnyfresh.de, Sebastian.Schmidtjonnyfresh.com, Patrick.Barteltjonnyfresh.de, Patrick.Barteltjonnyfresh.com, PatrickBarteltjonnyfresh.de, PatrickBarteltjonnyfresh.com read more

My initial experience with Jonny Fresh was super nice, the website and pickup went very smoothly until I received my parka back. They charge as a premium cleaning service (30€) but that's the only thing premium that you will get. My jacket not only was delivered with stains the color was completely washed off and there is clearly color burns in the edges (look by yourself in the pictures). After contacting their customer service I was told that unfortunately they can't do anything about it since I removed the "paper sticker" from the jacket and without that "their hands are tied" and they can't do anything about it. The service and the customer service is a disgrace and I truly suggest anyone to avoid it at all costs. Cons : - Bad cleaning job - High chance of having your clothes destroyed. Just read other reviews here and you will see that it's a common thing, probably why they charge you premium - Bad customer service Pros : - You read this review before doing business with them and hopefully will not pay to have your clothes destroyed read more

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