My husband and I bought and closed on our new home on June 10, 2016. A new roof was purchased for $3830 and installed by the previous owner, David Brooks, on 8/22/14 (Contract # 16022). At 6am on 7/17/16, a roof leak was discovered in our dining room. At this point, I called the only roofer available and he said he would come out Monday morning at 10am to put a tarp down. The previous owner emailed me the documents from the installation, and I discovered Jones Roofing & Siding placed the roof. The warranty start date was 8/19/14 and end date is 8/18/16. On the contract, it states "this limited labor warranty is non-transferrable. However, it may be transferred to new owners for a fee of $400.00." At 2:14pm, I called Jimmy Morris, the salesman for Jones Roofing, who said they couldn't get anyone out to the house before Monday afternoon and to go ahead and have the other roofer come out and put the tarp down to prevent further damage. On 7/18/16 at 8:37am, I called Jimmy who again told me to have the other roofing company put a tarp down, and said Jones' owner would call me soon. Then at 12:49pm, Mr. Jones called me and said he was busy and he wouldn't be able to come out to the house until the next day. On 7/19/16 at 12pm I still had not heard from Mr. Jones, and I gave him a call. He said he could come by the house right at that moment. At 12:25pm, Mr. Jones met me at the house. He did not bother getting on the roof, nor told me what caused the leak. He told me he would get in touch later in the week and get a guy out to inspect the problem. He proceeded to provide multiple excuses as to this could not be fixed sooner. At 5pm when I arrived home, the tarp had blown over and was no longer protecting the hole in the roof. There were storm clouds in the sky, and I called Jones roofing and was told I had to call the person who put the tarp on to come fix it. On 7/20/16 at 9:03 am I spoke w/ Jimmy on the phone, who said they were busy and could not come by. On 7/21/16 at 5:29pm, I got a call from Mr. Jones. He said, "I needed to be patient." I told him all I wanted was a TIME when someone could fix this. He said, "I can't give you a time." Mr. Jones then claimed the warranty is NOT transferrable so it's not his responsibility. I informed him what the warranty said. Mr. Jones replied, "that's only if I want to accept the $400." On 7/22/16, my husband arrived home to find Mr. Jones and two workers on our roof. They started claiming the guy that nailed the tarp down did a lot of damage to our roof. When my husband reminded him that it was HIS company that made us have another company put the tarp down when they refused to come out themselves, Jones claimed that the tarp was already down when we first called them. My husband let him know that was untrue and that we had documentation of every time we had spoken to them and what was discussed. At this point, Jones again tried to claim the warranty is non-transferrable and claimed the transfer had to be done at closing. My husband corrected him. He then said they could fix the nail and tarp damage but it would look like tic tac toe on our roof from the road. He also asked if we wanted to pay the $400 to transfer the warranty, to which my husband said yes. Then he said the work would not even cost $400. My husband told him we wanted it done right, not a patch job that looked like tic tac toe. Jones said that even fixing it right wouldn't cost $400. The owner then said they could do it Wednesday 7/27 at 5:30 AM and repair everything. No mention was made of the cause of the original leak. On 7/22/16 at 1:23pm, my husband called and requested an invoice for the work. Jones claimed he would send one over ASAP. An invoice was FINALLY received on 7/26/16 at 12:52pm. On the invoice, Mr. Jones was now claiming we would be charged $1500 + $35/sheet of plywood (60 sheets) so that would be $3354 + tax. He also informed us that no one would be by on Wednesday morning because they were too busy.
All we want is for Jones Roofing to fix the roof in the original condition it should have been in for free since the roof is less than 2 years old and under warranty. We do not understand why they continue making excuses and keep canceling appointments. We wish they would stick to their word. read more
