not responsive at all, never followed up, never answered email ???? another lackluster customer…read moreservice

Zero stars if Yelp would let me. I sent a request via Yelp for quotes from roofing companies to…read morerepair a leak. Tyrone Jara, the owner, responded to my Yelp quote request within minutes. He came the next morning to inspect and gave a verbal quote. Quote was very reasonable. So I scheduled the repair for six days later when he said they were available. So far, so good right? All down hill from there. No one showed up on the service date, so I messaged Tyrone, who did not respond for nearly an hour. He eventually said their current job had issues and they would be there another hour. Would've been nice if someone had let me know since I took time off from work to be home for the appointment. So I messaged him back immediately asking if they were still coming after the other job was done. Tyrone never responded and they didn't come. The next day I asked again and he finally responded that they'd come between 2:00 and 3:00 that day. Again no one showed up so I inquired again. Tyrone said because it was raining they would "hold off". I immediately asked if he meant hold off until later in the day or hold off for another day. Again, he never responded. I've messaged him two more times to see if he still wanted the job, but days later and he has never responded. Extremely poor customer service and lack of responsiveness from this company. I can't attest to the quality of their work since they would never show up when they said and the owner just stopped responding. I guess he feels like he's doing you a favor by taking a job and you should just deal with his poor customer service and not expect to be told when they're not going to show up. I wouldn't hire this guy now if he said he'd do it for free!

First, I am soooo happy to be the first to rate this company. I feel like I'm setting the standard…read moreLOL... Now to business. My mother had a serious roof issue at her house but I'm 1000 miles away and didn't know of anyone around Walterboro other than the usual "crooks" that everybody seems to just roll off their tongues. I have had experience with one or two in the past and there is a "shoot on sight order" in place because of their work. Because I had to get this right the first time, I reached out to the BBB and almost within an hour, I was communicating with Chris. His professionalism and knowledge was outstanding. He didn't try to unnecessarily upgrade just to make more money. He gave options to match desired end states. The roof was so extremely worn that a complete roof repair was the best option. The price was fair and reasonable. Chris and his crew were experienced and efficiently did the work in a day. The roof looks amaaaazing. That's not just me and my family saying it, but rather the neighbors who probably got tired of looking at the eye sore tarp on the roof LOL. Hey you gotta do what you gotta do. But the new roof Chris and his team put on truly transformed the place. Thank You.

From the owner: When you need protection from the storm, you need to know your roof will hold up. Turn to Islands A…read moreTon Roofing for professional roofing services in the Islandton and Hampton, SC areas. Our roofing company can rebuild, replace or repair your roof to keep your family dry and your home's structure secure. We also offer same day estimates.

Horrible customer service! I had my roof repaired from hail Damage in May 2023 and I am still…read morefighting with them to send a completion certificate to the insurance company. Not only that, but they hardly respond to emails, do not talk to the insurance company, and basically just let the status of this job stay open without claiming any responsibility in completing the paperwork to close it. I have been forgotten about on numerous occasions and do not receive any updates on the status with the insurance company. I highly recommend you steer clear of this company. I am also owed for referrals that they keep dodging when I ask about it. I can't stress enough how horrible of a company this is to deal with! Chad

Thank you, Two Brothers Roofing, Beaufort, SC The crew was…read moreall about detail, cleanliness and very professional. They made our chimney look new again and put more natural light in our kitchen with a new sky light. It was great to work with one company and get so much done. We felt comfortable throughout the whole process and the owners of Two Brothers told us exactly what to expect to happen. Jeff, their supervisor over the crew was the best. He kept us posted, communicated well with the crew and made sure our property was in perfect condition when they left. Blake and Diana Beaufort SC

What great quality and customer service! I fully appreciated the work they did on replacing my…read moreroof, they are a family run business and did a great job on my roof and they also replaced the singles on my shed. They gave me a good price for the work, clean everything up. They are insured and fully bonded and they have a 10-year warranty on their workmanship and most the other companies I got quotes didn't come close to theirs. I'm having them come back to do some other work for me on my house and I would highly recommend them.

Steve and crew did a great job on my front porch, And we called them back to do the roof,great job.read more

October 29th, 2025: So I know that TRB has had some bad…read morereviews in the past and I wanted to set things straight. Michele is the owner and she stands behind the work. I had originally dealt with Katie and let me tell you, there was great communication when it came to taking our mon... ey, but as soon as the job was done, she fell off the face of the earth. Caught her in a number of lies and after almost a month of getting the run around, I went directly to the owner Michele. Now here's where things get good. Michele called me THE DAY AFTER i sent the email to her with my concerns. She took immediate action and my issue was fully resolved within a week. She had her people come out, access the situation, contacted me with several options to make it right, and as soon as we came up with the direction we wanted to go, it was taken care of THE NEXT DAY! I don't know what you have heard, but I had seen great reviews but after having my problem, the reviews got bad. It looks like good reviews are back and I can tell you why... KATIE IS GONE! Won't go into details, but we all know it just takes one bad apple to spoil the bunch. Since Katie was let go, everything seems to be running smoothly again. Michele is still cleaning up after the mess that was left but I see her making things right at the companies expense. Of course I tipped the guys, but she didn't try to shake me down or even ask for a good review, which is why I'm compelled to leave one. In a world where customer service is a lost art and it's rare to find people who stand by their word, it was refreshing to work with Michele. She's put my faith back in local family owned businesses. The Roof Brand completed their work to my satisfaction and I know if there are any issues, they will be taken care of. Everyone I worked with before and after Katie left were wonderful to work with. It was just one bad manager that made a lot of mistakes and did not communicate well. She is gone now, so have faith that your roofing needs will be met with commitment. I trust The Roof Brand and even though there was an issue, I would work with them again because I know from experience the owner stands behind the work.

Absolutely phenomenal experience with The Roof Brand. We primarily worked with Robbie but got to…read moremeet several other employees that helped us along the whole way and were there the entire time the crew was doing the roof. I have to admit that I had trouble committing for a long time when I knew we needed our roof replaced but it was just hard to trust that any company would actually have our best interest in mind. Maybe we got lucky, maybe they just liked us for some reason, but whatever it was, I am so happy we ended up going with The Roof Brand. We only paid a fraction of what we thought we would have to, had the entire process was throughly explained, there were no surprises or hidden fees, and after getting all the paperwork completed, we had the replacement scheduled almost immediately. The crew was there first thing in the morning and done early afternoon. We have a very steep incline on our roof so you can see the entire roof and it looks incredible. The crew was very professional, cleaned up everything after the job was done, and didn't damage a single thing in the process. Do yourself a favor and choose The Roof Brand, you won't regret it. Josh B