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    Jones Contracting

    3.0 (2 reviews)
    Closed 7:00 am - 5:00 pm

    Services - Jones Contracting

    Deck construction

    Patio, porch, or terrace construction or installation

    Deck repair

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    1 year ago

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    3 years ago

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    Superior Fence & Rail

    Superior Fence & Rail

    1.0
    (5 reviews)

    I was excited to finally purchase a vinyl fence from Superior Fence & Rail. My salesperson, Frank,…read morewalked me through the process, and I signed the contract with the understanding that my custom-cut fence would arrive in about four weeks and be installed shortly afterward. After waiting six weeks with no communication, I called the office and was told the wrong color fence had been shipped. No one had contacted me to explain the delay. Instead, I was asked if I wanted to keep the incorrect color. After seeing a photo, I declined because it did not match my home. Later, Zach, the manager, mentioned they had to pay to ship it back, making it feel as though I was somehow responsible for their mistake. When installation day finally arrived, I discovered both gates were only 4 feet wide instead of the 5-foot gates I ordered. To make matters worse, the gates were crooked, and one of them would not even open. After speaking with Zach, he agreed to order the correct 5-foot gate at no additional cost, which should never have been a question since it was correcting their error. Once again, I had to wait for the gate to be built and shipped. After hearing nothing, I had to call the office yet again for an update. During that conversation, I expressed my frustration with the repeated mistakes and lack of communication. Zach responded by saying he "needed to draw a line in the sand" because I was making things personal. I explained that I was simply the customer and should not have to repeatedly call to find out the status of a product and service I had already paid for. Today, August 5, 2026, my 5-foot gate was finally installed. I called Zach because he had previously said we would discuss a discount once the project was completed. He returned my call and offered only a 5% discount. When I asked to speak with the owner, he told me, "That's not how it works. I'm the final say." He asked what I thought would be fair, and I said I believed a $2,000 to $3,000 discount would better reflect the months of delays, repeated mistakes, poor communication, and inconvenience. He immediately said there was no way he could approve that because the company would make nothing on the job. The issue has never been about the money alone. It has been about customer service and accountability. Every delay and mistake throughout this process was caused by the company, yet I was the one who had to continually follow up and push for answers. A company can make mistakes, but how they respond is what customers remember. Unfortunately, my experience with Superior Fence & Rail was disappointing from beginning to end, and because of that, I cannot recommend them.

    The fence was built well except for two spots which I documented. The quote was fine and the…read moreemployees were helpful. The onsite workers were very professional and they did a fine job (except those two spots on the fence, which I accepted) But, before I accepted the quote, I added 10 feet of fencing to get a bit further out from the original quote. On the day of the installation, the workers remeasured and the back section where the fence was increased by 10 feet was off by 19 feet. Then a section of the house with a step hill required the workers to divert the fence a bit more adding about 7 feet. The other side of the house was off by 2 feet - totaling 28 feet. I was given a change order that included the material cost (which is fine) but also had an extra $250 fee for the change order. This was not a change order - this was meeting the agreed upon layout and I even went as far as preemptively adding 10 feet to the project agreement. I sent an email and called. I spoke with the office, but after getting the run around - I just bit my tongue and hung up. I would not use Superior Fence again and would not recommend them to friends or family. This was just not a good way of doing business. I fed the employees, accepted two mistakes, and I get hit with an extra $250. I learned it doesn't pay to be nice sometimes and Superior Fence will nickel and dime you at the end when everything is done and you have no other recourse.

    Painting by Pros

    Painting by Pros

    5.0
    (4 reviews)

    Gary and his crew painted several rooms in my new home in April 2022 and the outcome was excellent…read more Gary came out to look at the rooms and was extremely knowable regarding what would make the rooms stand out, which was to paint not just the walls but also the ceilings. Gary has a keen eye for detail. Although choosing the paint color was my choice, Gary's expertise and guidance helped me to find the perfect color for my accent wall. The crew always showed up on time. They were friendly, respectful and professional. Their focus was getting the job done in a timely manner without cutting corners or making a mess. They cleaned up after the job was completed and I was left with a beautiful paint job that left me smiling. I will definitely use this company again and will be referring them to others who are looking for pros that stand behind their work. Romelle D.

    Gary and his guys did the most incredible job removing wallpaper, restoring the ceilings & old…read morewalls, and painting the interior of our historic home! The interior walls and ceilings of this home were so overwhelming and intimidating when we purchased the house, yet in short order, Gary and his crew had done the most professional, amazing job of transforming the house back to it's former glory. Gary was very easy to work with and incredibly fair. His crew was also very trustworthy, friendly, and hardworking. Overall, we couldn't be happier with the outcome and that fact that we chose Painting by Pros to paint the interior of our home!

    Chapman Fence Co/Chapman Pool

    Chapman Fence Co/Chapman Pool

    1.0
    (1 review)

    I will never recommend Chapman Fence to anyone. Since contacting them in early January/2015, I have…read morebeen faced with rude interactions from Billy and Kelli. Billy was never a pleasant person to deal with but I let his behavior slide. Chapman Fence was unable/unwilling to give me a date of installation, even after I paid the deposit and signed the contract. When I called Kelli to inquire of approximate time to wait for installation, I was not given an answer. I told Kelli that it wasn't a 'get it done ASAP thing', but the most important thing was that due to my varying schedule and profession of a professional dog trainer of 20 years, it was of UTMOST importance that we work together to set an actual date that worked for us all and that Chapman Fence, under no circumstances, was to arrive unannounced to my property to install fence as my training schedule keeps numerous client dogs on property. Kelli's response was, "Yeah, they'll call before they come". I learned on Friday, 1/30/15, that Chapman does not respect their client's schedules or necessary requests and don't even abide by their own contract which states "Owner must be present at the start of fence installation and assumes all responsibility for the location of the fence." As I was required to be gone at 8 am that morning due to a work emergency, I was shocked to look at my phone at 8:33 am to see numerous calls from Kelli and a text from her saying the fence guys were there and "would the big white dog in the back bite". Really? There's a 110 lb American Bulldog in the fenced in back yard and you are wanting to go back there and install a fence AND while the owner is not on property? That is Chapman Fence's business practice it turns out. I immediately called Kelli and told her to IMMEDIATELY get those guys off my property! I was not at home, I was at vet with my young rescue dog who was having a grand mal seizure and these trucks and guys show up, roam around my property while dogs are barking and let me tell you....my neighbors were thrilled at the unnecessary drama at 8 am :-/ Let me repeat, even after I made a direct request to Kelli, these guys showed up without permission and without warning. And to toss salt in a wound, the next day, Saturday (1/31), I sent a text to Kelli at 9 am saying I was available for fence building on 2/11 and 2/12 if that worked for them. I made no mention of previous day drama Chapman Fence caused. Deposit was paid and I moved forward. Reply text was "Diana Chapman Fence is no longer willing to install your fence. We are refunding your deposit by check that was mailed out yesterday (1/30). I have dealt with a lot of fencing companies over the years due to my work and Chapman Fence is the only one who has EVER caused me to write out a public review warning others. I'm off to find a new fence company!

    From the owner: Chapman Fence Company, Inc. installs all types of fences and automated gates. We are state…read morelicensed and fully insured. This years marks our 30th year in business-same owner, same name!

    Jones Contracting - contractors - Updated August 2026

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