Horrible customer service by front desk...I called earlier today and asked for an estimate to have the ignition switch replaced on my car. The 1st person I spoke with said they would be happy to do this, unfortunately everyone was on lunch (I did call during the lunch hour) and she asked if someone could call me back around 1 when they returned. I said that would be fine, provided my name and phone number, and waited for the return call. When the call didn't come, almost 2 hours later, I called back. This time a different woman answered the phone. She wasn't friendly at all. I explained who I was and that I had called earlier. I asked if anyone was available to provide the estimate. She rudely said they don't provide estimates by phone and I would need an appointment to have this done. I told her the woman I spoke with earlier said they would be happy to do this for me when someone was available. The 2nd woman became argumentative and said the 1st woman was incorrect.
I am a past customer of Jones' and they have provided an estimate by phone in the past. Maybe this is something they no longer do, and that's fine, but the attitude and horrible customer service is not.
I will no longer do business with Jones'. The rudeness of the 2nd woman lost my business. read more
