This is a wonderful store to begin with, and it was made even better by the experience I was given thanks to the amazing salesperson who made me (and - from what I saw - every customer who came in during the half hour I was there) feel like I had my own personal shopper.
The store is impeccably cleaned, stocked well, and has a nearly perfect layout. The selection is excellent, and they even offer the complimentary service of shipping an item to your home if the location is out of stock but the item is available elsewhere.
The quality of every item I tried on was exceptional. Even if it weren't for the Saleperson being so wonderful I would have upsold myself (speaking of, every upsell attempt was done professionally and subtly, with not one ounce of pressure and only for items I showed interest in). What sold me to keep shopping after I tried on the first item was that the fit and look of items on smaller-built customers was the same fit and look I had as a larger gent.
Even with all that awesome, the service I received is what I appreciated most.
I purposefully pull a Julia Roberts in 'Pretty Woman' dressed down thing when I go shopping so I can make sure I don't give my money to businesses who negatively profile shoppers. I received the exact same welcome as shoppers who were dressed more in line with the items Johnston & Murphy carries. I also never felt "plus size judgment", and even benefited from the Saleperson's keen eye: she could tell at a glance what my size was and what would fit me well. I felt welcomed and respected at every point throughout my shopping experience.
Clearly, I am a fan and hope people will stop in when they visit The Outlets or check out their local J&M store. For any management monitoring these reviews, credit and kudos go to Salesperson 182955 (I am extremely sorry that my memory is failing. I wanted to give her name but it has slipped my mind. I visited this location on 10/9/21. Late morning / early afternoon). She is most definitely the "cherry on top" that locked me in as a new Johnston & Murphy customer who has you soundly in my top go-to brands for future clothing and accessory needs. read more