I needed to rent a log splitter, and they had one and rented it to me for 2 days at $44.00 per day. When I got it to where I needed it, it stopped running after less than an hour, leaving me with most of the task unfinished. I promptly returned it to the store, having kept it 5 hours out of the 48. Their internet was down so they were unable to give me a credit at that time. The manager promised to deal with it right away when the system was up; I asked her to do what she thought fair. After repeated calls, none of which were returned, I finally issued a protest through Visa. In the end, the manager apparently thought it was fair to only charge me one day, even though she knew I didn't even get a full days use. From employee comments at the time I returned it, it was clear that they knew the unit had been damaged before renting it to me. read more