Very rude on the phone ...after your first 5 words, they just continue to talk all over and their tone of voice changes from nice to sh*tty. They do not do a good job maintaining their duplexes on the outside - property doesn't get lawn and weed care by tenants and tenants like parking all kinds of sh*t in the driveways. This brings down the value of purchased homes next to it. read more

Communication, organization and detail orientation are terrible. For months I have tried to be removed from a lease I did not sign, at a property I haven't lived at in over a year. My phone calls go unreturned every time Ive reached out and am told I will be called back, I have tried multiple times to sign the document they state is necessary for me to be removed and it took months to even receive this document. Even after signing it, I am receiving text alerts for maintenance at the property and being told my personal information is being given out. I have reached out multiple times over email, phone and text to clarify this situation with no solution. From my experience of renting for three years under them, it seems no one is communicating with each other or the tenants properly. There have been multiple documents I've received with wrong dates and wrong spelling of tenants names, there have been times they said they sent documentation they did not send, they send messages addressed to another tenant to the wrong contact information, completely unprofessional. Before we even moved into the rental, it was told to us that it would be professionally cleaned as it had an EXTREME cat urine smell coming from the carpet in every room, it was never cleaned. I know this because we attempted to shampoo the carpet several times upon moving in with results of black water and I personally cleaned urine splatter from the bottom of walls and trim. This was brought to their attention numerous times, it was said they would reach out to the owner and we would never get a response again about the issue. Ultimately, I chose to stay because of the price point and space, so I made do with a lot of the other undesirable parts. However, I would never suggest renting through this company to anyone. read more

We were meant to see a rental property this morning, early in the morning. I got an automated text about two hours before hand, reminding us of the showing and asking for confirmation. I confirmed and started my day. We live across town, and had to get the whole family up and moving much earlier than normal because they refused to do a showing in the evening or a weekend (you know, when normal people don't work). We got to the property a little early, but thought that perhaps they were running late because of the bad weather. Ten minutes after the time when the showing was supposed to start, we called the office to make sure everything was OK. We were then informed that someone had put a deposit down on the property the night before and that the showing was canceled. Ten minutes AFTER the showing was to start. This is extremely frustrating and more than unprofessional. We should have been informed much earlier than that. Even if they got into the office 30 minutes before the showing, realized what had happened and immediately called us, that would have been acceptable. We aren't unreasonable people. We understand that things happen. But this was an unacceptable level of unprofessional. I wasted time and a not insubstantial amount of gas to drive across town for a showing that never happened. We will not be renting with the company now or in the future. read more

This is a horrible property management company!!! Me and my little boys almost died from carbon monoxide poisoning from a old hot water tank that wasn't working properly!! It took them almost a month to fix so we had no hot water!!! Another time we had a water pipe fail in the yard somewhere and they turned water off to fix it and couldn't flush toilets or shower for two weeks and never put us up in a hotel .. After the wind storm power has been off for 4 days and I have sewage back up downstairs and can't even leave a message for them to call back which they don't .. They also had to come out last year to fix my garage door and just realized because it broke again that they jimmy rigged it and could of hurt someone!!!! There is no emergency numbers to call !!! This is crazy!!!!! read more

Left a review some time ago and it's mysteriously disappeared - so coming back to leave a new one. The experience I had with Johnson was unforgettable...purely because it was absolutely atrocious. Basic maintenance calls were almost impossible to get completed, and it got so bad I was having to make lists and photocopy them so I could prove I requested service at all. The garage of the home we were renting was hit by lightning, and no matter how many times we called and begged for someone to fix the sprinkler system that was fried - for the garden and yard WE were responsible for, apparently - they never sent anyone out even after multiple promises to do so, and then when I started to hound them every week to try and force them into fixing it, it became an "owner insurance issue". We rented from Johnson for a year and not once did I ever feel like I was treated well. I was lied to constantly. I've rented many many times and never had this experience before. Trying to get my deposit back was an absolute nightmare, and it took almost two months before I saw it. DO NOT RENT FROM JOHNSON. read more

I wouldn't have even given 1 star but you have to on this site. This business and their business practices are being reported to the BBB. Pictures .... Texts... And all. Leanne is the worst. That business should be shut down! They do not fix ANYTHING... They do not clean carpets but take the $200 non refundable carpet cleaning fee... I moved out on a Monday... And by the VERY next day they had a tenant living there. Carpet cleaning? That's a laugh. I moved out and took 55 pictures. I am waiting to fight them in court. And you CANNOT get them to answer their phone. My washer never worked since I moved in. In one year that I lived there...they never once came out to fix it. Mold issues... Structural fixes that were neglected. Thank god I took pictures and kept Leanne's texts! read more

Let me begin my stating that I have rented my homes for about the last 8 years. This is, without a doubt, the worst rental experience I have ever had in my life. About a year ago, I moved into a lovely South Hill Spokane home with three other people. A week after moving in, lightning struck the garage. Now, obviously, I wont blame J.P.M. for an act of God. However, I will blame them for the six MONTHS it took to have the damage to the structure fully repaired. For two weeks following the strike, we had exposed wires in the garage, and were afraid to use the structure because of it. When we moved in, the house was also in the midst of being painted. The painters not only used the wrong paint, as it began to bubble and peel, but they didn't even bother to put a primer coat down. To top all of that off, they took the gutters and awnings off the home. It took two months to have the gutters put back on, and an additional month to have the awnings put back. The painters also left their paint and tools, and as of moving out in July, they were still there. After the lightning strike, the sprinkler system panel was completely fried inside the garage. This made maintaining a lawn as large as the one we had virtually impossible. We had an overbearing neighbor (again, NOT J.P.M.'s fault) who called them about the dead state of our lawn and called it a 'fire hazard'. Queue J.P.M. harassing my girlfriend and I about the lawn's state, even though the sprinkler system had never been replaced from the lightning strike. About six months into the lease, the couple we (my girlfriend and myself) were living with broke up. I submitted a request for the other girl to be removed from the lease, as she was no longer staying within the home and had requested to be removed. Apparently this never happened. Upon the issuing of the check to return our deposit money, All four of the people who moved in were named on ONE check. Being that the check was impossible to have endorsed by all parties as two of them are no longer living in this city,and one is no longer in the STATE, I went into J.P.M. to see about either the re-issuance of new checks in individuals names, or just the re-issuance of a check that could potentially be divided among the people remaining on the lease. I was informed by the least-interested secretary ever that "It's just how they do things, and it's not possible to have another check cut". Well, that's almost $1,000 worth of people's money that isn't theirs that they are sitting on, so something WILL be done about it, or legal action will be pursued. At best, they are inept. At worst, they are thieves. Run away, fast. read more

Johnson Property Management has a wealth of knowledge about the rental and real estate market in Spokane. The are professional and easy to work with! read more

Took my rental fee four months ago and hadn't contacted me since. Everytime I contact them they just tell me they cant do anything and that I need to contact the actual property owner which they will not put me in contact with. read more

In 2005 I hired Johnson Property management for a rental duplex I had purchased. I signed the contract and thought everything was above board. Two months later I was contacted by my realtor who informed me that one of the tenants had vacated the property right after I purchased it. He thought I knew and was wondering why the property was vacant and had not been rented again.The agent who was handling my property was on vacation and hadn't realized that my tenant had moved out. I was furious! Before I could rent it out again I had to incur $5000 worth of costs for damage left by the tenant. Since 2005, many of the tenants didn't pay their rent on time and some left me with unpaid rent for over two months. Johnson Property in my opinion did not screen these tenants properly, especially their past rental history or credit. Because of this; I had to be on the phone with them over one issue after another every few days. This went on the entire time. It was never smooth sailing and finally the straw that broke the camel's back was the day I found 2 very sizeable charges that had been placed on my bill as a duplicate. This over charging lead me to part ways with them. Today I was notified that I owed a $245 utility bill that began to accrue 5 months ago. In transitioning the paperwork for utilities back over to me, Johnson Property did not disclose nor send the paperwork to me from the Avista utility company, only the Spokane Utility company. Since I live in LA and bought the property sight unseen, I asked them very specifically to send me ALL utilities and ALL information that was pertinent to my property. My last tenant vacated in November. Due to the fact Johnson Property did not forward the Utility information for this company, I was completely unaware there was a meter left running. I was being charged all that time! Avista tried contacting me but when my account was originally set up in 2005, Johnson Property had given them someone else's phone number and address.This negligence prompted me to contact the owner who then refused to take any responsibility what so ever. I would NOT recommend this company to anyone! Overall they cost me a lot of money and a lot of grief. read more

My experience with Johnson property was not a very plesent one to say the least. I rented an apartment through them for a year and can say I will never rent from them again. This evaluation was made after several instances of this company and its employees i.e. Leasing agent and there constant desregaurd for landlord tenant law and utility and maintenance accommodations. When I was first shown the apartment I was reasonably satisfied with the starting accomadations they were offering. I was greeted by an onsite employee not the leasing agent who explained the building was under renovations and the management/owner had plans to improve every unit in the building including outside inprovements to the buildings surrounding areas including But not limited to new kitchen cabinets and replaced and outdated appliances wich barley worked. my desicion to move in was based on a few factors 1. geographical locations of the building as it was close to city transit 2. A move in special that was a cheaper incentive to move in considering I do live on a fixed income. And 3. Future accommodations I was promised for the improvent of my unit for at the time was very outdated and falling apart. Upon signing the lease I was then greeted by a woman "Leona" the "leasing agent" who also reassured me of these improvements to the building. after moving in I had verbally asked the leasing agent and submitted several maintenance request forms for a new refrigerator after two weeks I had finally seen the onsite employee who quickly brought this issue to the leasing agents attention. who instructed the onsite employee to replace the fridge with another used fridge that wasn't much better. through these two weeks I lost food caused by spoiling and was already interested in moving but I was in a lease this was the first of many instances that made me un satisfied with their procedures. During the course of my tenancy the Magement had also gone from a large dumpster for trash and down sized to two small cans that did not have the abilities to service trash for a building of 40 tenants. trash began to acumulate all over the surrounding area of the outside of the building and my apt began to smell really bad because I had no where to dump the garbage And I felt like my complaints on any issue were not being solved. in the end I had witnessed the onsite maintenance left and no longer work there. the leasing agent had harassed me and other tenants providing threats of eviction based on events that were not committed by me or them wich was also proven. and I also learned the leasing agent had been aressted for assaulting another tenant in the building. this quickly promted my desire to move as soon as possible and I quickly did and began to write this review to warn anyone considering this company as a rental service. read more

No no. Do not use. i trusted them with three properties and all three were severely neglected. They did not check on the homes. They are simply rent collectors and do not manage the properties. I was not allowed to have photos of the conditions of my homes even when I asked for them, I was not allowed to go into the homes even when I asked to. I was not updated that the tenants were trashing the homes. One of my homes in a nice neighborhood cost me $15,000 in repairs. The property management took items from my home that were my personal property and then they blamed me for the condition of the homes. I could go on and on with reasons why you do not want to trust you investment with this company. They have completely ripped me off and have zero concern about it what so ever. They truly do not deserve even one star. Leaving your home with a next door neighbor would have better results. read more

These people are extremely hard to get a hold of. My husband and I moved in to the house in May with our friend who moved in about a month before that. Leanne was in charge of taking care of our paperwork. Since we were coming from out of state, she needed to email us the application paperwork. Took us a few days to get a response. Then after moving in, she contacted us regarding the rental agreement, mailed the paperwork, all done in a couple of weeks. After that, we haven't herd from her since. She is never in her office, has never returned our calls. There was a storm this summer where water made it into the basement on a Friday, we called her first thing Monday, but got a hold of maintenance instead, since she wasn't in her office. And nothing happened for two months. Then were having bathroom issues where water kept leaking, a drain was clogged outside, and our ac unit wasn't working. Called management, asked for Leanne, left a voicemail. I figured since she never calls back, to walk in instead. I filled out a maintenance request sheet, which went straight to the maintenance guy, who called back immediately. He contacted the owner, who was so concerned about his property, he came to check out the damages himself, got the ac fixed the same day, maintenance guy cleared the drain, and apparently there is unfinished work in the house that the owner was not aware about. Johnson property management needs to return calls and make things happen. With at least a 24 hour notice if a person is coming onto our property. We've had a landscaper, a woman who spray painted the gas line, and a fence company swing by the property with no notice so far. It's very rude and considered trespassing over private property. read more