My husband and I have been working with Sasha and Cheryl for several years and we have nothing but…read morehigh praises for them! We have used them for our car insurance since our move to Washington and as they have made getting insurance, filing claims, and even helped with more complicated things with our employers with prompt and quick turnover and response times. I had a small fender bender a few years ago and they have helped with communication with the insurance company and has made it so easy for me who can be busy and also just hate handling insurance calls. They are experts with insurance and other requirements needed and has also helped us get better rates. We trust them with our insurance needs and highly recommend them!

Been a client of theirs since 2018 and they've always been responsive and helpful throughout the…read moreyears.

Terrific experience reaching out to them when I was in the search for an Individual health…read moreinsurance plan. I had called over 20 other company from the Health Insurance Exchange and not one called me back. Not only did Alyssa call me back quickly but she took a ton of time with me and really helped me make a decision that would be best for me and my kids. She gave me information on dental plans I didn't even know were open to me, and no one had explained in all the past years.

Alyssa, Hannah & Emily have been tremendous throughout the whole process of wading through…read moreConstruction insurance and then the conversion to Homeowners!!! I cannot say enough on how responsive they are, quick to answer questions or find the right person to answer and how simple and easy they made the process. Thank you for the accuracy, the perfect coverage and the kindness. Always happy to refer them!

I had a great experience, thank you Antone Saltvick! He helped me find a good rate for auto…read moreinsurance! I highly recommend!

Kevin Owens who is a broker at this agency is amazing with what he knows in regards to life…read moreinsurance. It's obvious it's not all about him making money on a policy as he puts time into getting to know you and your needs as a client. I highly recommend him and have referred him many friends and family members. Kevin is an amazing guy.

Kent is incredible. He's personally responsible for us staying with State Farm, which wasn't an…read moreeasy task. I had become incredibly frustrated State Farm and my previous agent (20+ years!) when we moved to Washington, and I planned to find a new insurance company. When I met with Kent I was blunt (hopefully not rudely so) and stated that I would listen, but was so frustrated I couldn't imagine staying with State Farm. But Kent's professionalism, thoroughness, and promise of personal attention won me over. And he's delivered on everything he promised. Kent replies quickly to inquiries, and his information is detailed but concise. He educates and recommends, but never pushes a decision. He's proactive when appropriate, and this is VERY important for an insurance agent. We've also appreciated his general recommendations and suggestions that have been so helpful as we adjust to the area after our move.

Exceptional Service from a Team That Truly Cares!…read more I've been consistently impressed by Kent Cashman's State Farm office here in Gig Harbor. From my first conversation, Kent and his team--especially Anja Carter--have been nothing short of outstanding. They are professional, responsive, and incredibly thorough, taking the time to truly understand my needs and provide the best coverage options for my situation. What really stands out is how genuinely kind and attentive they are. They listen, explain every detail clearly, and make sure I feel confident and cared for in every decision. In a time when personal service is hard to find, this office goes above and beyond to make you feel like more than just a policy number. If you're looking for an insurance team that's knowledgeable, dependable, and compassionate, I can't recommend Kent Cashman and Anja Carter enough. They've earned my trust--and my thanks--for the way they do business.

I was 17 when my mom died from an almost 7 year battle with ovarian cancer. I was left basically on…read moremy own, to figure out life as an adult and all that comes with it, with no adult to help me... Luckily my mother had started a life insurance policy with Patrick Kelly at his office in Gig Harbor. I've now come into the office many times in the past year. I am genuinely blessed to have Patrick Kelly and others at his location to help me with the financial responsibilities of adulthood. Each time I've gone in it's been a warm and welcoming atmosphere. Patrick is not hesitant to put a phone call on hold to help if I need a quick hand figuring something out. The whole staff is always interactive and diligent with their work. I've always been encouraged to ask questions, in person or over email, anytime! Over all my experience with Patrick Kelly and the Gig Harbor office as a whole is 100% positive and incredibly helpful. My expectations were greatly exceeded. Though I now live over an hour away I keep coming back into this office for wonderful hospitality and incredible service!

My dealings with this agency have been primarily with staff and must commend their management as…read morecustomer service the best. A loyal customer for about 25 years...Thank you, Cheryl, for your excellent service.

Tim Lopez - American Family Insurance immediately and efficiently took care of my homeowner's and…read moreauto insurance needs. And, the pricing was excellent So appreciate the personal service and attention to detail

We have been with American Family insurance for a few years and insure four vehicles, a house and…read morethree boats. On September 13 our boat sank at the marina and we immediately contacted American Family. We reported the sinking and then attempted to contact our local agent Tim Lopez, Gig Harbor, WA but American Family forbade him to talk to us. The boat remained underwater for over a week before a salvage company was available to raise her. American Family has refused to cover any expense during the salvage operation or to mitigate any environmental damage or help protect the vessel from further damage. Why? Because they want to collect premiums, not pay out on claims. Approximately, two weeks after losing the boat we received four like form letters that identified the claim and offered to replace our child restraint seat, totally clueless concerning insuring a yacht. We had to burden the cost of raising the boat, some $24,000 and counting. The USCG issued us a warning letter about diesel fuel in the water and the Department of Ecology is concern about the environmental consequences. In the meantime American Family has not done anything to help us and is looking for a way to deny the claim. Ironically, three weeks after losing the boat they assigned a Claims Investigator/Marine Surveyor to inspect the boat on October 6th, timely? He offered no explanation for the boat sinking but agreed they was nothing we did to cause the accident. After one month and counting we received no response from American Family. We have secured an attorney and filed a complaint with the Washington State Insurance Commission who gave them until November 6th to respond. Do not insure your boat with this company because they are incompetent when it comes to marine claims and the many issues involved with the USCG and Department of Ecology.

Awful awful service tried to talk to this man on the phone. He hung up in my face because Allstate…read moreowes me a refund. They sent it to the credit card company a credit card company that is closed and does not want to refund it and so Allstate has told me there's nothing they can do. I will see them in court. This guy Eric is on the phone hung up in my face told me he's not my lawyer and everything. Of course I called corporate on him and everything else. Terrible so I have to go to court between Allstate And a credit card. This is gonna be funny. They are fraudulent!!!!

Although Mr. Larson's office staff was professional and helpful, Mr. Larson was difficult to get in…read moretouch with- his office staff did not provide his number and insisted that he was unavailable. When he did call back, his number was blocked. His manner was arrogant and demeaning. He attempted to defend a 35% in crease in a homeowner premium after a single claim (we have had Allstate for more than 20 years) inferring that the state Insurance Commission mandated this increase when in fact the Commission simply approves of the rates Allsate submits, then holds Allstate to those rates. After having had our house burglarized, we felt robbed again. Although Allstate can legally gouge customers, this corporation's practices are highly unethical.

I'll start by saying I'm not a client of theirs - yet. I called Sound Pacific today while shopping…read morefor a new home and auto insurance agent. I'm happy with my insurance company but have lost faith in my current agent. Elisha answered the phone and promptly connected me with Mario, who reviewed my current insured status, looked up my info, and advised me to stay where I was. He educated me on our situation and why it's in our best interest to stay with our current insurance company, at least for a while. I am incredibly impressed by the honesty and integrity shown. Bravo. This is the kind of service that earns my respect and trust. When we complete the current season, I will call Sound Pacific first and ask for Mario. Thank you for doing the right thing.

I highly recommend Sound Pacific Insurance! Elisha and her team always do what is best for the…read moreclient and have great communication through the process. They are experienced and professional. Sound Pacific has access to more companies than most insurance agents and can save you time and money finding the best coverage at the best price. Give them a call you will not be disappointed!

Price and customer service is awesome!!! They saved me $$$ and upgraded my insurance.read more

All state doesn't know what policies cover when they're selling to you. They'll tell you you're…read morecovered then when you need to use your coverage they'll say "oh we didn't know we thought you were. This is a learning moment for us" also when giving a statement you'll say one thing they'll misconstrue it so they don't have to cover you. When you say that's not what I said and try to tell them what you were trying to say they'll say "it doesn't matter what you meant or what you were trying to say" all around horrible customer service and will find any reason to not accept a claim. Nice when you're buying, a big middle finger when you need to actually use it.!