Whatever goes wrong, the customer is at fault, according to Cynthia.
I was supposed to know that FTD was not part of the funeral home, even though it was in their website to order flowers. Its misleading.
I was supposed to know that the flowers didnt arrive on time because FTD handled the delivery, not the funeral home.
Why have FTD on their website if no responsibility is taken for the problems?
I was supposed to not complain about a late delivery on the program because the photos were given too late to the printer - even though they had been sent. No problem solving....like maybe the email went to the printers spam folder -
only that it was the customer's fault.
I was told to ask the printer for more booklets. A week has passed. No communication from the printer as to the delay.
Why do business with someone who doesn't communicate with the customer and is just too busy to get the work done on time?
And there are no apologies. None.
Customers don't need to be blamed if something goes wrong in the burial process of their loved one. And they shouldnt have to accept below standard work.
Customers need to be heard. They need to be comforted. They need to be spoken to with dignity and respect. They need to be given quality, professional services. They need to be given an apology if needed.
There is too much pride at this funeral home and not enough compassion. The price may be lower than others, but you get what you pay for.
I gave this funeral home two stars because of the great work that the mortician did on my husbands appearance.
Other than that, I would not recommend Johnson Funeral Home to anyone. read more
