We've all heard the story: a man wants a car, he researches for months to find that car, he finds…read morethat car, and after careful consideration and making sure there are certain guarantees, he takes the plunge and buys the car.
Then he finds out a day after purchase that it's a complete garbage, thanks to a certain nationwide reseller that shall remain unnamed, but rhymes with CarNax.
No? Just me?
This happened to me in 2022. I found a 2014 BMW M4, saw that the car had gone through the supposed 110- point inspection, 7- day return no- questions- asked, as well as the 30- day return. I test drove, then signed the paperwork, and took the car home just a week before my birthday.
The next day, a warning light came on. I called the store and they "assured" me that it was... normal. Then two lights came on, then three, then four. It was like driving a time bomb strapped to a Christmas tree, never knowing when the slew of lights might come on before it jerked to an unceremonious stop in the middle of the highway.
The dealership refused to take the car back. Despite the multiple assurances, they found loopholes and were trying to slither out of their responsibility, and their stance was that there was nothing I could do. It was infuriating, not knowing what I could do.
Enter the heroes of Autofraud (no capes, though).
I called at the behest of a family friend who owns another car dealership (thanks Jay!!) who advised me that I had a valid complaint.
I called and spoke to Lilia who listened quietly as I ranted. Over the course of next half an hour, I recounted all my dealings with Car**x and their flat- out refusal to honor their agreement. She empathized and she said she'd pass the information onto the attorneys there. Within a day, I heard back from them and they apologize for what I'd gone through and was told that they'd be happy to represent me.
I sent them every single scrap of paperwork, emails, texts, and photographs of error codes and they immediately went to work. They kept me apprised of any developments every step of the way and, sitting in at the mediation and later on, the arbitration, I got a front- row view to just how knowledgeable the attorneys and paralegals at Autofraud are. There were so many times that the opposing counsel resorted to furiously flipping through paperwork followed by repetitions of "Umm... I don't know, your honor..."
I was in good hands. They did an amazing job of handling my case and, although it took some time, I got my justice. Hawk, Lilia, Stacia, Carly, Aisling, Kaylin, Greg, and Brenda as well as all others involved in my case were infinitely patient, absolutely understanding, thoroughly knowledgeable, and they deserve every bit of the title of heroes, because without them, the helpless consumers like you and I would fade into the background.
They got me my justice and I recommend them to anyone who needs heroes in their corner.
... but is there something in the water over there? How is everybody there getting pregnant?? Hawk, don't drink the water.
