WARNING: **You won't get your FULL tax refund back and you will run in to problems with the IRS if you use Mattie Johnson as your tax preparer!** We used her from 2016 to present and never again! I received a letter from the IRS just after we submitted our 2017 taxes saying that we need to amend our 2016 taxes as a 8962 form (for healthcare) was not filed with the 1095 forms we provided to her. We are in jeopardy of losing our premium tax credit for 2018 for healthcare because of this. When I called her to address the situation, there was no sense of urgency and she also tried to deny that we provided her our 1095 forms needed to complete the 8962 form that she clearly received as she had copies of them in our 2016 tax return compiled folder of all paperwork from HER. Our 2017 taxes are also on hold as of now because she did the same thing. We provided our 1095's for her to file form 8962 with our taxes and it was NOT done. Nonetheless, she tried charging me $250 because she said our Earned Income Credit was a lot of work (because we have 2 kids). ??? Most important thing is that we were expecting to wait the typical 21 days to receive our 2017 tax refund but now has turned into 3 months of waiting. We had to complete and submit the 8962 form ourselves for 2017 and it takes 6 weeks once received to get our refund on top of the 21 days we already waited. When I would call to follow up on the status of amending our 2016 taxes as well as correcting our 2017 taxes I was always given an attitude and rushed off the phone. She was not well educated on filling out the forms which cause a lot of back and forth calls to her telling her to correct the info. It's like she was mad at ME for the mistakes SHE made. She has put my family and I in a financial bind because of the delays and mistakes on her end. I even heard her complaining about me when they had me on hold. She did not do anything to correct her work. We had to fix everything ourselves and submit everything (2016 amendment & corrected 2017 taxes) ourselves. Upon doing so, we realized that more money was owed to us by IRS. Very unprofessional and unkind. Save yourselves some time- you are better off using Turbo Tax. read more

In 2014 my tax preparer decided to retire and after tax season sold his business. He assured we would be in good hands with the transition to Mattie Johnson at Johnson & Associates. As such, I agreed to be one of his clients to move to the new business. An assistant with Ms. Johnson contacted me by phone in January indicating I could email my documents and they would prepare my taxes and contact me to pick up, sign, and pay for prep fee. This was great for me. I emailed my documents on 2/20/2015. On 3/2 I reached out asking for status by phone and email with no response. I emailed again later that week. Again, no response. I called again on 3/10 to see about an appointment to complete my taxes as my daughter needs to complete the FAFSA. I advised the assistant Joyce that I had an email from Ms. Johnson seeking additional information. I advised I did not have the information needed but had other information to be used but needed to know what specific numbers Ms. Johnson needed. I was asked at that time to proceed with the numbers. I again asked which numbers. Joyce was going to have Ms. Johnson call me back which she didn't. I called again later the same day 3/10 to find out what was needed from my documents. Ms. Johnson got on the line and talked to me in a demeanor suggesting I was stupid. I stopped her and asked her not to speak to me in that tone as I was not stupid, I was merely seeking the info she required so I could get it to her. She excused her behavior as stress. I sympathized, advising I knew it was a stressful season for her; however, she didn't need to be disrespectful by talking to me in such a manner. I thought we resolved the issue here as she advised what she was looking for and I emailed it over. While I was drafting my email she put me back to her asst Joyce who proceeded to set me an appt. At that time I inquired about the cost for tax prep and was advised $35 for my daughter and $155 for me. I questioned the sharp increase because I had assurances from my previous tax preparer that my tax fees would only go up 15%. I advised Joyce that I paid $135 total for my tax prep AND my daughter's tax prep, thus $190 new total was well over the 15% increase even Joyce indicated was to be charged. She told me I had to take it up with Ms. Johnson. Ms. Johnson sent me an email this morning that she does not negotiate her prices (I wasn't asking for a negotiation, I was asking for clarification) and she does not argue fees with clients (again, not arguing, just asking for clarification of the 15% vs 50+% increase in charge). She ended with "have a good life." Extremely unprofessional. While some may like her well enough, this is not a business I would recommend to anyone because of this encounter. It is unfortunate because I did trust my previous tax preparer's decision to send me to her for future tax prep. I should have went ahead and found someone else when she wasn't returning calls or emails for status updates; however, I did try to give the benefit of the doubt. Never again. Go with your gut and if your gut says walk away, do so. read more

For over 10 years Johnson & Assoc. has me on a plan that facilitates the tax process and retirement. They've given me peace of mind. As a very busy independent contractor professional, I need good tax advice. I have a complicated personal situation ( with well over 50 employers in a years time). In my situation, good tax advice and expert preparation make all the difference. Lori has been an excellent tax professional for me during the years she's worked with me on my taxation issues. She's taken the time to understand my situation, is always available at short notice to help me through complicated problems, and has taken much of the stress out of my tax filings. It's a pleasure to work with her year after year and I recommend her services without hesitation, but comfort and reassurance that' you'll never look for another tax preparer. Glad I found a tax home!!! read more

I have had the pleasure of getting my taxes prepared by Mattie at Johnson&associates for over fifteen years and I have nothing but compliments to say about her business. Each year she discusses with me the best solutions to help out with my financial needs. As a wife, teacher, mom and small business owner she is able to work within my busy schedule. Her professionalism and caring nature are unparalleled. read more

One of the most professional and knowledgeable businesses. The Johnsons have assisted not only with preparing taxes but increasing my overall knowledge of the process. I put my fill trust in them year after year and would recommend them to family and friends. As a matter of fact I have done just that. read more

reading the negative reviews on Johnson and associates makes me feel like i am living in a twilight zone episode, because i have had nothing but the best experiences with ms .Johnson and her staff like Sandra p., my long time enrolled agent retired and recommended me to ms. Johnson. from my very first contact with Mattie 10 years ago and until today , i feel blessed to have met her. i am self employed and my returns are very complicated and requires a ton of different forms and calculations..and Mattie and her staff have been able to handle any problems with total professionalism . someone in a review complained about prices..they have to remember that Johnson and associates are a full time - full service establishment and not a once a year bushiness set up in a strip mall for 4 months. ....and when doing business with a professional..any professional...you don't treat their skill set like they were a swap-meet item. i have the utmost confidence and respect for Mattie Johnson and her staff---..i love them ! Frank Bennett @ anjet tool grinding read more

As an update to my earlier post, I finally received an email indicating that my 2013 taxes were complete and when would I like to come pick them up. I replied that I would need to come on a Saturday since I was not going to take time out of my work day. A week went by, then two, so I finally called and left a voice mail asking that my paperwork be returned to me and that she send me the 2013 return with a letter of explanation as to what the resolution was. Last Friday, 7/10, I finally received a packet in the mail with my tax information, no completed tax return and no information regarding my 2013 return. So now I get to start again by finding someone to do my taxes for me. Luckily I have found someone who will do my taxes and look into the situation for me. I am beyond upset at how I was treated by Mr. Johnson and her office and that after 5 MONTHS my taxes are STILL NOT DONE! There is no excuse in the world that she could give me. Horrible customer service, do not, and I repeat, DO NOT have this place do your taxes. You'll never get them done. Ever! read more