Okay, Brandie you are fantastic in Garden dept. J.J, you are not as fantastic. Price on the exact…read moresame plant, from same Nursery, same size has 2 different prices. Didnt make since to Brandie and only having a few of these plants on hand from ladt Summer. Well she called a Manager, J.J and he really had no explanation besides it is what it is explanation. Oh, at the counter he then decided to take 10% off the (3) for $6.99 while I got the other (3) a.s t $5.99. Go figure!!! Just wanted to know, why the inconsistency?

Worst customer service ever. Won't be back. No wonder there's never more than 3 cars in the parking…read morelot. Used to love shopping at this store. Not anymore.

Well, organized and friendly employees always help out no matter how fast paced. Everything is very…read moreeasy to find and employees are always courteous to help out.

I am in this Home Depot several times a month. I fine everyone has always been so helpful. I am…read morenot real savvy when it comes to home projects. I have always found that the employees are eager to help and make suggestions about what I need to finish my projects. Thanks Home Depot.

Was here last week purchasing blinds for the house with my husband. They had a great selection and…read moreprices were reasonable. The bathrooms need more attention to cleaning. They were pretty bad.

On Saturday January 17, 2026 I visited your store in Lindale TX, (Store 1965) on my way to…read moreAlexandria, Louisiana and purchased some items that I may have needed in order to finish a project. After completing the project I realized that I purchased more supply than I needed, so I decided to return the excess supply to the Alexandria location (store #0586). I had my receipt in hand along with the unused un open material that I purchased less than 12 hours ago. I was greeted at customer service by an elderly lady with glasses in which I informed her of what I was there for and presented her my receipt, in which she asked which store I got the material from and in which I replied, "I purchased at the Lindale location on my way to Alexandria, she replied, "this address doesn't match the receipt" and called a manager over by the name of Yana, " in which she asked which store I had purchased this material and replied " the store in Lindale, TX," at this point I started to get aggravated because they started to whisper low regarding my receipt, in which at this point I presented them with my phone which had the email copy of the receipt along with the myLowes credit card transaction, in which Yana replied, " that doesn't look legit" and this receipt will not scan, I asked if she can pull up the transaction by my credit card, phone number, or even all the store to pull up the transaction number or the invoice number and she refused and stated, " I don't believe this material came from a Lowe's store" and refused my return. I asked to speak to an manager and she informed that she was the manager on duty and there wasn't anyone else to speak to. Once I left the store I was insulted due to the fact they assumed my receipt was fake and very aggravated with professionalism and customer service I received. After composing myself I called the Lindale store to get some clarification and verify if it was something I was missing. I spoke with an associate by the name of Austin( I must say she was very wonderful to speak with and she apologized for the events of that evening) I explained to her what happened and she asked me for my invoice number in which I provided to her and she was able to locate my transaction, the dollar amount, items purchased, and time of the transaction. She also sent me another copy of the email receipt for my records. She explained that without the receipt they should be able to look up my purchase by phone number or credit card, and I can return the items to any Lowes location. I called the Alexandria store the next day to report this incident and spoke with a manager by the name of Courtney. I provided her with the invoice and she said that she may not be able to pull it up because the invoice numbers recycled daily. After hearing that I decided to return my items to another location, after retuning home on Sunday January 18, 2026, I returned the items to the Mansfield, TX location(1511) in which the entire transaction took less than 5 mins. I asked the associate how did he locate this transaction he informed me, "by scanning the receipt, everything popped up)

I'd recommend this store to go look for stuff you want to pick up for yourself. As for buying stuff…read moreonline and expecting a warm welcome when you come in that's not how it works over here.