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    John W Bonner, DDS

    3.0 (2 reviews)
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    6 years ago

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    4 years ago

    Dr. Bonner is great. Got the things I needed and got a great cleaning also.

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    Premier Dental Of The Villages

    Premier Dental Of The Villages

    1.7(6 reviews)
    0.9 mi

    They care about you and they do excellent work. So efficient and kind play great musicread more

    I had a very disappointing experience with this dental practice, both during my visit and in the…read moreway they handled billing afterward. I originally went in for a routine cleaning--nothing complicated. However, during my appointment, they only took X-rays, which took an entire hour, and the cleaning I scheduled was never performed. There was no clear explanation given at the time as to why the service I came in for was not completed, which was frustrating and a complete waste of my time. To make matters worse, at checkout I was never informed that I owed anything. There was no mention of a balance, no estimate, and no indication that I would be responsible for any charges. Then, after 167 days of zero communication, I suddenly received an urgent notice demanding payment within days and threatening to send the balance to collections. In that same communication, I was told this was essentially an "oversight" on my end--attempting to shift blame onto me for what is clearly a failure in their own administrative and billing processes. This kind of approach is completely unprofessional and unacceptable. While I was told they are "cleaning up" issues from previous staff, that is not the patient's responsibility. Proper communication and timely billing are basic expectations for any medical office. Patients should not be blindsided months later due to internal disorganization. Overall, the lack of professionalism, poor communication, failure to provide the service I actually came in for, and the attempt to blame the patient for their internal mistakes made this a very negative experience. I would not recommend this practice based on how this situation was handled.

    John W Bonner, DDS - periodontists - Updated May 2026

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