Cathy treats your pet as her own. My boy had a swollen ear. My vet said kennels won't take dogs…read morewith drains so we were going to do it as soon as we got back. After being dropped off at Square Dog Ranch a couple hours later Cathy said dog has a high fever. I had no idea. she contacted me and went to emergency vet. Clyde has a serious ear infection and the vets put a drain in his ear and Cathy would look after it. She also had him recheck before we got home. Week later we take him for his last recheck and he is doing wonderful. I will forward be grateful for the love and care Cathy and her crew gave my dog.

If you love your dog, send them here! Cathy and her staff do an amazing job of caring for my best…read morefriend, Livvie, every summer. They're friendly and kind, and definitely have a love for animals that's clear when you visit. We spend a week away with no worries, bc we know that Livvie is getting the love and attention that she needs while she's on vacation at the Ranch.

Very disappointed with Lady's grooming this time! We couldn't even recognize who she was!…read moreWe asked for a teddy bear cut and she was returned looking like she was skinned. We are requesting that Sam who stated he was the new groomer manager NEVER groom her again. If groomer cannot fulfill the request at drop off, then a call should be made to allow owners determine if services should be continued. We have been coming for over a year, and this is the first time we encountered such poor service. Greatly disappointed and will post photos.

‼FUR BABY's HAS REVIEWS TURNED OFF ON THEIR PAGE, SO I DECIDED TO SHARE MY REVIEW HERE…read more Let me start by saying that we had used Fur Baby's services, on and off, for over two years. I was searching for a place for my french bulldog puppy to stay and socialize when he was younger and I was working long hours. He had several successful stays with them and even boarded with them before. In January, I had to go out of town for several days, and needed a place for my baby to stay. He is now a two year old, well adjusted pup, who has stayed and played in more than one playcare situation without issues. I dropped him off on a Thursday, healthy and happy. I got the call no pet owner wants to get on Friday morning... I could hear my dog in distress in the background as the staff member was trying to explain that he was "suddenly" in respiratory distress. He had been playing and "all of a sudden" seemed like he was struggling. I was in a panic, states away, as she was asking me what I would like her to do. It was tough to decide, only hearing and not seeing, the level of his condition by phone. She was about to offer him water, which is NOT something you should do when an frenchie is overheated and in distress. I asked her to keep him in a quiet space for a little bit and see if he was able to recover. She said she would call me back in about 30 minutes to see if he had improved. The next phone call I got was from an emergency vet, about 15 minutes later. Boulder was brought in (by the Fur Baby staff, without my knowledge), almost lifeless. According to the veterinary staff he was barely breathing and was turning blue. They called to get permission to intubate him in order to try to save his life. Over the next few hours I played phone tag with the vet as they told me the only thing that would save him was luck and prayers. Fortunately for us, the vet was top notch, and he was able to recover and eventually breathe on his own. We almost lost our happy, healthy 2 year old puppy....and we still don't know why. I know that my dog can overheat and struggle when he plays EXCESSIVELY for extended periods of time in very hot weather. He would have had to have been in distress and gone unnoticed for a considerable amount of time to end up in the condition he did. The women on the phone from Fur Baby's admitted that they know there were notes in his file that alerted staff to pay close attention, that he needed to limit his play time and level of play...but still, he ended up in distress. Although they refunded the remainder of the days he didn't stay (upon MY request), there was no other follow up to check on the welfare of my dog, no explanation or apology for what happened, and a very large vet bill to pay. Check the google reviews...other pet owners were not as fortunate and lost their dogs in similar unexplained incidents. I understand that issues arise, things happen, but please think carefully about putting your dog in a large "playcare" situation while you are away! Especially dogs that require expert care!

Many thanks to everyone at Forest Ave animal hospital. The entire staff is helpful and considerateread more

All my dogs have been seen by the vets at FAAH. They and their vet techs are kind, compassionate,…read moreand love what they do. All my dogs have had top notch care by Dr. Gaines and her team are so knowledgeable. My Philip Alexander (pittie) loves to go to the vet to see his friends there!

Like many pet owners, I desire a top-notch medical practice for my "furry family", one that mirrors…read morethe same quality of expertise and care that I desire and expect for my own human medical needs. I am thrilled to say that I've found that quality of care for my "furry family" at Brenford Animal Hospital, P.A. at their 4118 North DuPont Hwy in Dover location. I am a recent permanent resident of Dover and had adopted my furry felines just before the pandemic shut everything down. As both had all their vaccines etc., were in good overall health, and remained completely "indoor" pets, I had no need to seek any medical attention for either of them until now. I never had felines before and although I did have a wonderful four-legged furry friend for many years before them, she was of the canine breed. Needless to say, felines are totally different. When my "Oreo" exhibited the need for medical attention I looked for reviews for Veterinarians in the area. I write this review because generally people write complaints about experiences, but sadly when they are happy neglect to write compliments and give thanks to those companies and peoples that deserve gratitude to be spelled out. I want people to know about Brenford Animal Hospital, P.A. at 4118 Noth DuPont Hwy in Dover, DE. From my initial call just before the practice closed for the day, through the past few days of communication, everyone I've interacted with at this practice has been wonderful! I don't say that lightly either. By the time I assessed that Oreo needed medical attention and located a veterinarian practice it was near the closing of their work day. Megan was my first point of contact she listened to the concerns I had for Oreo, spoke with the doctor and discusses some options. I ultimately, called back just a few minutes before they closed, spoke with Megan again and booked Oreo for a morning appointment. Megan didn't rush me off the phone, she afforded me time beyond closing to begin the paperwork needed for the morning appointment - she could have had me go "online" to do it myself but graciously extended to me the courtesy of doing it for me and didn't make me feel for a moment that I was imposing on her. My husband and I took Oreo in for the morning appointment, and we both were impressed at the cleanliness of the office and of the examination room. Jacquelynn assisted Dr. Kern's and was the first to interact with Oreo. She was wonderful with him. He has never let a human handle him for the length of time that she needed to and it was as if he'd always known her. I was so impressed! Dr. Kern also had that same effect on Oreo. Oreo had a thorough exam and we were given guidance of what we needed to do to help him get well. I spoke with Dr. Kern's the following day via phone for follow-up and also went into the office to get some recommendations on "treats" for Oreo and Steven at the reception desk listened to my concerns and helped me. I truly felt every person I've identified in this review cared for Oreo's wellness and was compassionate to my concerns for caring for him. They are truly a "team" and clearly share the same attributes that create a practice environment that is exceptional! I thank them and am so thrilled that they are in my community! I know that my furry family will always have the best of care for their medical needs at this practice and which them all professional and personal success!

We went here for decades, but since Dr Hammer retired this place has gone down hill. Our dog that…read moreis limping and tested negative for Lyme disease is being treated for Lyme disease. Instead of doing the X-ray when there they make a second appointment for us to bring her in for X-rays. Makes no sense. I had asked let's to a X-ray. Had our cat in there numerous times for vomiting and diarrhea, was told on numerous occasions she had fleas (never saw one flea on this cat) she has worms or a parasite (no worms in her stool) end up up the emergency vet when she started vomiting blood. (Also she was an indoor cat, never went outside) They do a X-ray and the cat had upper gi cancer. We know the cat was most likely terminal now but if they had done a X-ray or ultrasound we certainly could have made her final days more comfortable and with the proper medication prolonged her life a little. We are very upset about this, they gave us worm medication and antibiotics that was it and we returned numerous times about her vomiting numerous times a day. I feel like they just google your pets symptoms and treat for whatever Google says. If you love your animal don't go here. It's not about the amount we spent at the emergency vet if she was diagnosed properly and treated she would have been more comfortable in the end. Why is it so difficult for them to take a X-ray or ultrasound, do they even own the equipment to do so ? At the time of her emergency vet visit our beloved cat was still on antibiotics with them saying she had worms or a parasite, prescribed by brenford. I used to think highly of this place when Dr Hammer was there but no more. 9/30/26 Took dog to Forest Ave animal hospital, my dog does not have lyme disease she has a partial ligament tear. She's getting like cortisone shots and laser treatments, pain meds, I see a difference with just one shot. X-rays don't show tissue but you can see the inflammation in her joints from the swelling from the partial tear. X-rays not cheap but I'll pony up the money so my dog has a better quality of life. Brenford all about the dollar now, I just don't understood why they don't do xrays, especially when I requested they do X-rays. In this past this was an excellent veterinary hospital but with the retirement of some of the vets it's lost a lot of experience.

Starves dogs. Had someone i know how there and dog wasn't fed came back looking like he lost 10…read morepounds. Would not recommend.

I used to take my little doggies here for doggie play groups and for boarding. The people there…read moreseemed to be really good with dogs and my dogs trusted them which says allot for me. The places where the dogs sleep are cleaned every day and all dogs have to have all their shots to even be allowed in.

Tara is the only dog Sitter that we use. We have had good experiences with others but Tara goes the…read moreextra mile. We schedule her for dog/house sitting 24 hours a day. She gives her all. Plans activities for our dog way beyond regular walks. She is in regular communication with us, sends numerous pictures and videos. Often seeks permission to go to the beach or a dog park. Tara is fully committed. More recently, only one of us was away, Tara took our dog in at her house and made her one of the family, with two other dogs. A completely recent experience was a trip to a dog resort for swimming and frolicking. I cant say enough about how Tara has committed to making our dog hers 24 hours a day. She is a dog lover and it shows in every activity, every picture, and every playful interaction with her and her own dogs. We trust her completely. Tara is not local to us so she only does pet/house sitting and recently on 3 weekend occasions took in our dog at her house. Tara is top notch! Our only sitter by choice!

I brought my two cats in for what should have been a routine annual wellness visit, and it turned…read moreinto one of the most unprofessional veterinary experiences I've ever had. During the appointment, the veterinarian, a short older caucasian woman, repeatedly yelled at the veterinary technicians in front of us. The entire room became visibly tense, and MY GIRLS - MY FIVE YEAR OLD SPAYED CATS WHO ARE MY ONLY CHILDREN - who had already been stressed by being in an unfamiliar environment... became even more agitated. No animal should be examined in an environment where staff are being screamed at. The veterinarian whom I believe her name was Dr. Gallagher, then raised her voice toward me and instructed me to stay away from my own cat because she claimed she knew my cat would scratch me. This was particularly inappropriate considering she had never met me or my cat before that day. My cat's behavior was far more likely a response to the chaotic, high-stress atmosphere that had been created in the exam room. I remained respectful and civil throughout the visit because I did not want to escalate the situation or create additional stress for my pets. However, I left feeling shocked by how both the staff and I were treated. The veterinary technicians deserved far better than to be spoken to that way, and so did the clients. This experience fell well below the level of professionalism I expect from a veterinary practice. Unfortunately, instead of feeling confident in my pets' care, I left feeling uncomfortable, embarrassed, and disappointed. I sincerely hope the practice addresses this behavior because neither employees nor clients should have to experience it.

Dr Ussellman is amazing. My cat loves her. The whole staff is great. The hospital is clean and…read morewelcoming

These are such great people. Professional, timely and personable. Have met some very interesting…read morefolks in the waiting room as well. Only give 4 stars because there is always room for improvement, but I don't know where.

I brought my 7 year old dachsund there to have a fatty mass removed and her teeth x-rayed and…read morecleaned. VCA had quoted $3200-4000 and Haven Lake quoted $1400-$1800. Dr Francis and the techs were all professional and friendly with great communication. The final bill came in around $1700 including bloodwork.