I'm writing this review on behalf of my husband. Background: my husband has a long history of…read moredental problems. He had to have all but one of his baby teeth pulled because the roots didn't dissolve. Not all of his adult teeth grew in, he had extensive orthodontia to correct this. Our children also inherited these dental issues. Nothing is worse than watching your kids have baby teeth with full roots pulled and the expense of the subsequent orthodontia afterwards. My husbands teeth objectively suck, but he takes good care of them. My husband made an appointment here after his established dentist closed their Louisville location and consolidated in Southern Indiana. He had two teeth with enamel erosion and was interested in getting crowns. He had no cavities. This practice not only refused to give him a cleaning, they spent over an hour berating him trying to convince him that his bad teeth were somehow his fault. Questioning his diet, lifestyle choices, etc. We have no unusual habits. We have good insurance and are very capable of paying for the dental care. The treatment by the staff made my husband further ashamed of a sensitive subject. He was seeking care and they quite literally turned him away. Do not recommend. Thank goodness my kids have a compassionate dentist.

Check with your insurance after any work at Parksidehave been going to Parkside for years. I always…read morepay my estimate upfront and usually got a bill afterward for what "insurance didn't cover." I paid them without question. One month I got a bill for $75, then a month later it was adjusted to a new amount I started to question their billing. When I was told my complete set of X-rays would be covered by insurance and I got a bill for $125 I called delta dental and was told they paid it. I called Hannah at Parkside and she said they send those out before insurance pays and was very confrontational about it. After my next cleaning I checked with my insurance and I was overcharged $32.50. Once again I called billing and was told they wouldn't know until it came through on their end. I was supposed to get a call in two weeks about my refund. Over 3 months later I called about my refund and a check was supposed to be mailed out within two weeks. It was not so I called and was told they would refund it to my card by the end of the week. A week later I went to Parkside about my refund. The lady upfront told me she had to check with the director even though she saw my credit in the system. I gave my credit info and am supposed to get a refund in the next two days. I have been getting the runaround over a small amount of money they owe me. It's simple to do a refund. They are all about money. They will charge $75 if you don't cancel within 48 hours, no exceptions. They have constantly called me before appointments often in the same day asking me to move my time for them.

Was going to charge me over $500 for a procedure that I went to another dentist that charged me…read moreonly $125 and took only 15 minutes to repair.

Dr. David Willey is awesome! He was referred to me by a teacher's aide in 2011. At that time, I was…read morelooking for a dentist to fit my elderly Mom with dentures. He was patient, caring, and very professional. I changed my dental care to Dr. Willey's office and has been very pleased ever since. His office is equipped with the latest technology and friendly staff. I referred another teacher and my sister to him. If you are looking for a dentist, you should consider an appointment with Dr. Willey. I don't think you will regret it. Liz J.

I hate going to the dentist for many reasons and I'm sure a lot of people can relate. Dr. Pavon and…read morehis staff are the best I've ever seen! Patient, gentle, and empathetic are the first words that come to mind. I will never go see anyone else ever again!

Prior to my appointment with Dr. Pavon at Portland Dental, I hadn't seen the inside of a Dentist…read moreoffice in well over 5 years. After a cleaning, some fillings, and a pain-free tooth extraction, I believe I've found my new PCP for my Dental needs. In light of their professional staff and mannerisms, I would highly recommend them. See you in 6 months!

By far the worst dental experience I've ever had!! No emergency contact on weekends. If your…read morelooking for a dentist who cares then do not go here.

My family and I have been coming here for many years. Kind caring people that always are there to…read morehelp with all of your dental care. They even have Saturday hours!

I don't think I could ever have another dentist besides Dr. Johnson (Of course I will eventually,…read morebut that will be a very sad day.) I have been using him nearly my entire life and I have always felt completely comfortable coming in for check ups. Even after not seeing him for a few years, he still knows what's going on with me and my family (My mother is also a patient of his.) He's made three retainers for me that have completely improved my teeth, and is honest and professional with his work. While going to the dentist isn't particularly something I enjoy doing, I am always put to ease with his warm welcome and friendliness.

Dr. Johnson and his staff are AMAZING with kids. My 8yo son looks forward to coming here every six…read moremonths. They always run ON TIME and the rates are reasonable (I don't have dental insurance). I see Dr. Baumann here in the same office for adult dental care and think he is fantastic.

I was in need of a new dentist. Key Family dentist moved into their new location off Smyrna Pkwy,…read moreand I called to see if I could get in as a new patient. So glad I called. Staff is excellent. They know dental work can be stressful so they make you feel very informed of your procedure, they are open to hear your concerns or feedback. And they are so respectful of your time. The ease of scheduling, rescheduling and even the messages to confirm appointments helps to keep me organized. So glad I found them.

Very easy to schedule and get through paperwork. Staff is very friendly and welcoming. Didn't feel…read morerushed. The office was very nice and it was comforting to see them using the latest technologies and treatment. Listening to the doctor was great, they made sure to educate any issue and give treatment options. Doctors were very down to earth.

The best dentist in the world, they have an Amazing, compassionate and hard working staffread more

I missed a visit due to an ER trip. I called the office once I was released. I was advised that I…read morewould be billed a $50 no show fee. I explained that I could send the hospital discharge papers but was told I would still have to pay the $50. I explained that I'm on Social Security and was still told that I would have to pay it. Today, October 14, 2023, I received a bill with a sticker attached saying that it would now go to a collection agency.

I've been going to Stony Brook Dental for probably 10+ years but I've reached the point of finding…read morea new dentist. I love the doctor himself, and the hygienists have always been friendly; however, my problem lies with the billing and front office. I've have several billing issues over the years, all due from a lack of proper communication and understanding, and seemingly misleading information and advisement. My first incident was years ago from an elective procedure I did at their encouragement, stating that I would have to pay up front, submit to insurance, and they would (more than likely) pay. Granted, she (the front office) didn't say they definitely 100% would pay, and I knew there was a chance they wouldn't, but she was almost sure they would. Well, they didn't... so $2500 later and seemingly some crazy coding issues, I never got any portion of that money back and the procedure didn't do what it was intended to do. As of recent, it's been the results of special cleanings following, again, a lack of proper communication as to what is happening. I'm just tired of dealing with the front office regarding these issues. Although the hygienists have always been friendly, there was almost always a new one every time I visited... either they have a HUGE turnover or they have some program for new hygienists upon graduation. The only people that are ALWAYS there are the doctor, Emily (hygienist), and Carolyn (front desk, billing, receptionist)... which, I believe are the doctor's daughter and wife.

Went for an initial consultation in August 2019. Got an additional flouride treatment that cost…read moremore. Paid out of pocket with a debit card as I left the visit. Moved out of town the following month. In late April 2020 I started getting random, automated emails that I owed them an additional $89. I sent them an email asking for a breakdown of that, because I paid out of pocket during the visit. I was told I would get that by email within a week. Here I am 3 weeks later and still no breakdown of the supposed cost. Yet I get another automated email with a link to a new bill. Now it's been knocked down to $29. Still says it is from early January, and is described only as "previous balance." I wouldn't trust this place. They clearly no have idea what they're doing with billing. Random bills 9 months later, that are unexplained, with no breakdown of the supposed procedures other than "previous balance," no ability to provide me with that information, etc. Find somewhere else.