Wonderful bedside manner very thorough and staff is amazing. I love my dermatologist.read more

Amazing appointment with Dr. O. She takes the personal experience to a new level with her patients…read more Highly recommend!

Nice looking building and offices, but the environment could be better…read more The lady that draws blood is awesome at her job!

I waited for 3 weeks to be a new patient and was rejected in less than 15 minutes with no…read moresympathy... When I called to schedule the appointment, the receptionist hurried the conversation with little interest so that it lasted for less than 5 minutes. I let her know I was using the medical savings plan, Multiplan (ValuePoint), not insurance, which she knew in a general sense. Nothing about the fact that the clinic would not accept it was mentioned. I had to find that out 3 weeks later on the day of my appointment... I entered the clinic and turned in my new patient paperwork, having already filled it out and printed it ahead of time. In the beginning, the receptionist (another woman) was cordial and friendly, but once I informed her that I used Multiplan, and how the billing process was explained to me, her mood shifted. I provided her with a phone number to call for clarification, but instead, she left the front desk and spoke with a billing specialist in the back. When she returned, she sternly notified me that they would not be participating in the program, because they only accept Multiplan *insurance*, and what I had was the discount plan. Concerned that I hadn't explained it correctly, and that this was perhaps the reason I was being refused (this clinic had been the first one named on the approved list of providers I was given by Multiplan), I had a representative on the phone and asked the receptionist if she would be comfortable speaking with them. She looked at me with a vexed expression and repeated herself in a slow, and condescending manner, adding that "[they] don't have the staffing to sit on the phone all day and enter the individual codes for each of my visits." My worst fear had come true. I felt that because I wasn't using insurance, but instead a medical savings plan, I would be treated like someone who was too poor to receive their services. Lastly, when I chose to cancel the appointment, there was no sympathy or at least a professional courtesy remark like "we apologize for any inconvenience this has caused", "we wish we could help", or even "thank you for considering us." I walked away and that was it, after 3 weeks of waiting... The only type of consideration I received was from the Multiplan representative who was *still* on the line for me, waiting patiently... Generally speaking, people working at the front desk of a facility represent the integrity of the institute and the professionals they work with. This was a sorely disappointing experience that I wasted a lot of time on. My patience was met with a curt disservice. The women working at the front desk of BOTMC gave me the worst impression. I was looking forward to meeting the nurse practitioner and visiting the clinic for nearly a month. It's already difficult finding a place and then setting up an appointment. The worst that could happen is being treated with little care. P.S. Even the phone service representative who handles their calls whenever they're on a lunch break was rude.

Amazing health care. Really cares about the patient. I had multiple concerns and she was more than…read morewilling to address them all and go over all concerns.

This is a wonderful family provider. He truly cares about the root cause of illness and not just…read morethe surface bandaids of pharmaceuticals. He is the areas best kept secret. I truly value his knowledgeable and natural approach to illness while still offering western medicine options. He is truly the definition of a well balanced doctor. His front office staff is very nice. They are great at understanding and scheduling and are very compassionate.

I didn't even make it past the waiting room. I had a 4:15pm slot for both my kids to establish…read morecare... yes... 2 new patients. I must have brought up the tardiness with the receptionist 3 times. I specifically told her I couldn't stay past 5:10pm. 5:05pm was my last trip up to reception. I got my new patient paperwork back from her and left. The staff is incredibly rude. They have no regard for the time of their patients. Red flag #1 - they still have paper charts. Red Flag #2 - rude staff. Red Flag #3 - no communication with patients waiting. There were 2 others that left before I did and one that basically looked at me and said she was stuck going where her insurance said she had to go. What a sorry excuse of a Family Medicine clinic. Avoid his place. All signs point to this doctor retiring soon anyways. Go somewhere where the practitioners enjoy their job and are about patients.

Went to visit office for weightloss management. While staff didn't seem the most customer service…read moreoriented, Dr. Sonja was very pleasant and apologetic of her tardiness which actually wasn't as long of a wait as I have waited in previous doctors office. She was very nice!

This place is a joke. I had an infection on my eye lid from an abrasion. I called ahead of time and…read moreexplained the situation. The operator told me to come on in they had opening. I arrived and the front desk lady asked me if anyone had called me that she didn't know if the doctor would see me because it was on my eye lid. She then told me she would talk to the doctor when she was available. 45 minutes later another lady came out and told me that they had no more openings for the rest of the afternoon and have a good afternoon

I broke a bone in my foot several years ago and saw Dr. Mueller. Everything was great…read more Then, for reasons I can't recall, I saw another podiatrist for other foot issues and was not at all pleased with the care. In fact, nothing was ever resolved and after spending *thousands* I stopped going. In December I began to struggle with my heel, and one day, stepped wrong and had severe pain. I got a referral to see Dr. Mueller again and had a diagnosis and help to heal in no time at all. Dr. Mueller is no-nonsense and seems genuinely interested in helping me heal quickly and without me having to spend so much money for treatments that don't help. Definitely recommend Brazos Foot & Ankle Clinic.

Dr Shannon Mueller is the best ! I've been a patient 15-20 years, and see no reason to change. Very…read morecompetent, and personable. !

I'm not sure where the bad reviews are coming from. I have never received any BUT great care from…read moreboth the Dr. Pendleton, AND his staff! Dr. Pendleton is incredibly compassionate, and courteous as well. He has never had an issue prescribing an appropriate level of pain medicine to meet the reasonably expected amount of pain. If beyond that...consider maybe there's still something going on inside that needs correction?? Not trying to WebER or anything, just saying for someone who spent over 10 years in pain management. It's a viscous cycle! doesn't matter to me anymore, but unfortunately for those that can't get out...are being punished for monsters that those same doctors helped create. Surgical Dr's hands are pretty much tied because of what pain management Dr's have created. Anyway, sorry for the rant! Short story long, I cannot recommend Dr. Pendleton's office highly enough!

Dr. Thompson is cavalier and petulant. His wildly-fast office-visits ( under 10 minutes) are not…read moresolution oriented, but dismissive and ultimately problem-prolonging. Any money you spend avoiding this place, will be money *well* spent. The office staff is lovely, caring and efficient. If they get a better doctor on staff, this place will be unstoppable.

Amazing doctor with everything great. Has great care, my experience was so amazing and had a great…read moretime I loved it.

I have been seeing Sarah since we moved to Texas in 7 months ago. I've never had a doctor who was…read moreso kind, listened, and truly feels like she cares about my health. My daughter sees Terri and she absolutely loves her too! she's made suggestions that have changed my daughters daily life. love this office!