When the Government rebates for heat pump Hot Water Systems kicked in, I contacted several…read moreoperators to find a rebate-certified installer who could swap out our gas HWS. I choose Wade for several reasons. His business is family-owned and has been operating for decades and was close by, unlike the other companies which were corporations based in Sydney. Wade supplies and installs the system, guaranteeing both the work and the product. He matched the best price of the competitors I found and honoured that price without any hidden costs. He promptly responded to all of my correspondence and questions. He found and installed the specific system I wanted (Aquatech Rapid X) in record time. He was pleasant to deal with and gave me some hints to maintain not just the heat pump HWS, but also another HSW we had installed 2 years earlier for the granny flat. I am very happy with the product and service I received from Wade and am happy to recommend him

Recently had a pest inspection find a high moisture reading behind a shower wall, and noticed our…read moreoutdoor hot water heater was leaking, so thought it was time to call a plumber. I had in the past used Mooses Plumbing and had a good experience with them, so thought I'd use them again. I called their phone number on Wednesday afternoon, which appeared to be their office. I told them the two issues that I needed repaired, and she said that a plumber would call me later to organize a time to come. The plumber (Wade) called later that afternoon, and I explained that I needed someone to fix the hot water leak, and to determine if there was a leak in the wall, and repair if necessary. He said that would be fine and organised to come to our house on Monday morning at 8 am. Monday came, and went, with no plumber coming by, and no phone call to notify us that they were not coming. Thursday morning, when I was at work, the plumber called and asked if he could come by. I told him that I was at work, and asked him what happened on Monday. He apologized and said they were too busy. He reorganized to come on Monday morning again at 8 am. This time he arrived on Monday at 9 am. He could only fix the hot water leak, and said that he would need to call someone else to do that job. I told him I had requested the services required at the beginning, and that I shouldn't have to pay two separate call out fees, to which his response was "It was always going to be that way". They charged me $203 to fix a hot water leak and now I have to call someone else to detect and fix the possible leak. I am unhappy with their timeliness, and communication skills in keeping their customers informed about the services they provide, and the associated call out fees. I would not recommend Mooses Plumbing.