Our family was a loyal customer of this dealership for over 20 years, back when it was Emporia…read moreMotors. It used to be the only place we bought vehicles and had them serviced because the staff genuinely cared about their customers. Unfortunately, that changed a few years after Boyer bought the dealership. All of the great salespeople we knew left, and the welcoming atmosphere disappeared. When we bring our car in for service now, no one even acknowledges us. In the past, Steve Vaughan and the sales team would always stop to visit with customers and make you feel appreciated. That level of customer care is gone. Recently we went in to look at buying a vehicle and had a very disappointing experience. The salesperson, Jason, told us our car had hail damage, which, if it did, was not noticeable at all. Our vehicle was in very good condition and had been serviced at this dealership since we bought it. According to Kelley Blue Book, the trade-in value of our car was between $4,000 and $6,000. The dealership was advertising a promotion where they would double your trade-in value, yet they initially offered us only $2,000. Even doubled, that would only bring it to $4,000 -- the very bottom of the value range. The vehicle we were looking at (a Toyota RAV4) had scratches and a chipped windshield, yet they deducted money for those issues. When we told them our car was worth more than what they were offering, they suddenly increased the trade-in value but removed the discounts they had previously offered. When we said we were going to wait and keep looking, the pressure to buy immediately increased. This dealership is nothing like it used to be. We ended up purchasing a 2026 Chevy Trax from another dealer, where our trade-in value came in right within the Kelley Blue Book range. It's disappointing to see how far the customer service has declined from what Emporia Motors once was. I hope management takes these reviews seriously before more long-time customers decide to go elsewhere. After more than two decades as customers, we will not be returning.

Wonderful, nice, knowledgeable dealership!!! Highly recommend!!! Worth the drive from Kansas City!!!read more

Good service friendly workers Worked on my 2003 Ford…read moreExplorer till we got the problem fixed. Runs great

DISHONEST dealership. Avoid at all costs. Go to Topeka or Kansas City…read more This dealership - very much including management - is the reason why car dealers have a bad name. I was corresponding with them for months about purchasing a vehicle. On the day it came in, after I started the paperwork process, the finance manager informed me about a 'NON-NEGOTIABLE ceramic coating and window tint that they add on - for $2500! This same product at any other Toyota dealer is less than $1000. Call around and ask. You'll find that to be 100% true. They pretended like I was informed about this ahead of time. I was not. The sales rep even apologized for not telling me about it. When I protested, they told me they didn't want a bad review from 'rude customers' and they were going to sell the car to someone else. Absolutely dishonest dealership. Avoid at all costs...

I am giving this review 2 stars because I feel that the service was good, and they did a good job,…read morebut I am marking it down because the work was way over-priced. For my emission repair, I needed a new canister and filter kit. For the two items, I was charged $395. Looking at the suggested retail price on the GM site it should have been $315 at the most. I looking at the majority of sites, you could possibly get the parts for $215. This was at least marginally acceptable; the part that was the worst is that the job took 2 hours from pulling in, to pulling out of the shop. The charge for labor was $411. I feel this is twice what it should have been. Overall I feel a fair price could have been $550-$574. I feel gouged for about $250. I will think twice when it comes time to deciding where to take my truck for the next repair.

Chris Thomson was easy to work with. He gave us all of the information that we needed and had the…read morevehicles that we were interested in ready to test drive. He didn't try any high pressure sales tactics but was quick to respond to our questions. Love our new truck! It was the easiest auto purchase we ever made.

You can tell a LOT about a car dealership, based on how well they follow the rules. Their…read moreCraigslist postings (for sale by dealer listed in the for sale by owner section) and their listing in multiple markets (both violate Craigslist rules), tells me everything I need to know about this company, even if they had an attractive price on a truck I was interested in (and tax money just showed up). All to avoid a $5.00 charge? Save $5.00, miss out on a $5,995 sale.

From the owner: . From the moment you step on our lot until the time you drive away in your next car, your buying…read moreexperience with Wrights Auto Sales is our number one priority. Our staff is courteous and honest. You will never feel pressured. We encourage you to use the expertise and resources of our sales staff; they are here to help you find the right car at the right price. When you are looking for a quality pre-owned vehicle you can trust stop in for quality pre-owned vehicles at competitive prices. Call us today at 620-342-4761 to schedule your test drive!

Jim Clark (pretty much the whole team) has been wonderful for me over the years. Service and Great…read moreCustomer Service is what they excel in. I could give many examples from every year since the early 90's. Two recent examples stand out. My wife, broke down in Durango Colorado due to a deer collision and Willie T and team coordinated the whole effort to get my wife in some temporary wheels and got the truck back to the body shop in Kansas. So important to my wife and to me as all my work tools were in that truck. Just last week, they bent over backwards to help me out on my 2021 High County. I come from the KC area and will keep coming back. The other Chevy Dealerships in KC could learn a thing or two about Customer Service or just plain service. T. Silo

Just wanna say thank you to Willie Thornberg and everyone at Jim Clark. They were so kind and…read moreamazing to work with. They helped this scared, stressed out "young" woman find some peace and let me know they had my back. Not many business out there offer more than just business. They treated me like a friend! Best group of people ever! If your looking to buy...ask for James Keene!

My husband and I needed a new truck. His old one died and he needs a truck for work. We bought a…read moreNissan Titan from T&C and was told the only problem it had was it was stuck in 4 wheel drive but they fixed it and now it was in 2 wheel drive (turns out they just unplugged the 4 wheel drive) and we would have to have the wiring to the switch looked at. That should have been our first sign to walk away, but we were in desperate need of a truck so we bought it. We didn't even have the truck a week and the transmission started slipping. It also still drives like it's in 4 wheel drive and the dash is lit up saying 4 wheel drive on. We talked to the owner and he told us to take it to the shop. When my husband called their shop he was told they didn't work on transmissions. Now we are dealing with the transmission, and twice the back tire has come off the truck while my husband was driving the truck. The first time it happened he was on the highway thankfully he was not hurt. When talking to the owner we were told this is up to us to fix. They sold us a death trap and told us it was our problem now and we have to fix it. We will never buy a car from them again no matter what the circumstances are. They seem to get cars that look good with a lot of mechanical issues and don't feel bad about sending people out in a vehicle that will leave them stranded. They don't even deserve the one star I gave them but you have to put something. Definitely buyer beware. When I posted my review on google the owner got ahold of my husband, not to make things right but to tell him that I needed to take my review down. He said we should have taken it to his shop but when we called his shop they told us they didn't work on transmissions. Not sure why we would have taken it to their shop if they don't even work on transmissions. He also teied lying saying he had just got the truck in that day when we had been looking at it online for a couple days. You would think instead of complaining about the review he would want to make things right with us so I would post a better review.

I would give this place a negative number if I could. We drove 3 plus hours to get to this joke of…read morea car dealer. We came from Missouri. We get there and a guy was hauling a trailer around with a pick up about hit us, there was a stand off between us and the person hauling the travel trailer. My wife backed up. We seen the 2005 Ford f-150 5.4 engine we were looking at online. And let me tell it was nothing like it showed online. It was scratched up. Beat up,the tail gate was all scratched up look like they were new scratches. It was very dirty. I worked at a dealership, and we would never ever show a car or truck in condition. It was nasty. Well, a salesperson came out his name was Adam. He did not know much about anything. We asked where Justin was the owner, I guess. And Adam said he is hauling that trailer that about hit us. Well, we started it we started it up sounded good at first, then we had Adam move it up by the building, He wanted to make copies of our driver's license. So we could drive it. I heard funny noises coming from the engine. I knew what it was it was the valves rattling. Sounded like a diesel. We test drove it and it was making sounds like a storm siren. I thought maybe it is the tires I told my wife. Later I think it might have a wheel bearing going out. We brought it back and by this time Justin helped . I told him about the wheel or tires were making a hell of noise. Oh! driver's seat made breaking sound like it was about to give out. Well, Justin took it out and drove it i go you hear that noise he said he did not at first. Then did, he said it was the tires because he heard me mention it. I sat in the back it was a 4 door. To see if I could hear anything. the answer was no on that. We came back to the dealership and I asked about the brakes he said they were in good shape I looked and felt the rotors on the front. They had groves in the rotors where the rivets was eating them up. By this time after they said all 5.4 engines sound like that. I thought you are full of crap! I went inside the building with Justin. He thought he had it sold. My wife was on the phone with the lending company. She came in and I said do want to discuss this in private? She said yes. We told them we were going to go gas for car. Which we did. I called the Ford dealership in Topeka. And they knew why the engine was rattling for right off the bat after I told them it was a 2005 5.4 engine and they told it was the Cam Phasers getting ready to go out 5.4 's are note for that. They offered to let us drive to St.Joseph Missouri to have it looked over. We declined. And when we were out driving it the 3 of us. I said I will asked this one more time. Will you come down on the price he sounded like I dare you you! We do not Negotiate prices. The pickup was 8900 and since you are vet we brought it down too 8600 . This was Justin talking. Well, what put the nail in Town and Country coffin was, they did not guarantee it would pass Missouri vehicle inspection. And if it did not we were SOL. They would NOT give us are money back! So when we got gas and I got done talking to the ford dealership in Topeka, I called them up and told them we were passing on the pickup .Cause I talked to the Ford dealership. Justin reply was how do they know? lol! They have not seen the truck. I said we will pass and kept driving back home. Do Not let them fool you ! Dennis and Myra Moore. 5/24 /2024 Do not believe their pictures of they inventory. Oh I asked if they had another5.4 on the lot Justin thought and said no. Cause I wanted to listen to another 5.4 see if the valves were ratting. I think they did but he was not to start another.

Great service and super friendly management, wouldn't go anywhere else. Highly recommend.read more

From the owner: New Ford cars and trucks with a full service, parts and body shop departmentread more

This place is terrible at handling business. I bought a 2017 Denali Sierra from them. I traded in a…read moretruck for a bigger one, and it took them almost 2 months and a complaint to the attorney general to get them to do their job. They even sold my old truck while I still had a loan on it and was making payments. Less than a month after getting my new truck, it started having transmission problems that make it undriveable. I've been calling, texting, and even going in person to get an update or solution, but no luck. Now, my family and I are paying for a useless car. You can't even drive it around the corner without it kicking hard like a mule, feeling like you've been rear-ended because of the bad shifting. They haven't offered my family or me any solution, just kept promising they'd look into it, but they haven't done anything. Keep in mind, the issues started less than a month later, and I haven't even driven it much because of the bad transmission. I highly recommend people go somewhere else and save themselves the headache of dealing with this dealer. I came here because I heard good things, but I guess that's a myth with how they handle things. My family and I have had to make do with my little sedan since they won't even offer a loaner truck.

The level on customer service and support is nothing I have experienced. Their approach when…read moreselling cars was not stressful and they did not over charge. The honesty and understanding was top-tier, I could never buy from a Briggs dealer ever again.