Be careful with this retailer. If you are not local to Edinburgh, especially if you are from another continent, and are buying something made-to-measure that will be shipped to you later, expect to receive no proactive communication from them at all regardless of the time between the purchase and receipt of product. I spent nearly 600 USD (500 GBP) on a made-to-measure kilt jacket and vest and was told it should be shipped to me by mid-November. It did not arrive by the third week of November, and I expected to wear it for the holidays, so I telephoned them from the USA (not an inexpensive call) at the end of November for a status update. I was told that their workshop was closed, but they would return my call the next day with an update. No return call was made. I called back a few more times over December and early January, each time being told the same thing and each time promised a return call that was never made. Only when I threatened to reverse the charges did I finally get a return call and was told I should receive it the next week with a pair of kilt hose thrown in for my troubles. It is now about a month after that promise and, after having disputed the charges with the credit card company, I finally received the jacket and vest (sans hose). I must now contact the credit card company to reinstate the charges, and I will never again trust this merchant. If you want to avoid the abhorrent customer service, avoid this retailer. read more