I this several negative reviews of John's agency and his long time office manager Henny- trust me -- these reviews were left by competitors and likely people that never had to deal with John and his staff.
I met John back in 1978 when as a young starting out State Farm agent he was walking door to door in my neighborhood introducing himself in my new home tract in Irvine California.
Since that time -- some 39 years ago, John has been responsible for all my insurance needs. He has insured all my cars and my homes and also my business. He also insures my RV and other toys. His staff has always been amazingly helpful and responded quickly to any request that I could make.
Henny always has done her best to make sure that I get the lowest rate possible and always applies every possible discount that she can find in the State Farm system.
Henny calls me if we have a policy that is for some reason in need of a mileage statement or if a premium payment is needed to maintain a policy in force.
When I buy new cars all I have to do is make a simple phone call and they setup the new policy immediately and within an hour have a temporary insurance card emailed to me for my wallet.
There might be online insurance policies that are a few bucks cheaper - but in the long run having the service afforded by John Luithly and his staff- and in particular, Henny, has always met my insurance needs and they have earned every dollar I have spent on insurance policies.
And when it comes to dealing with State Farm on claims-- I have never had anything but fast and courteous and most importantly-- generous resolutions. Even when I have had an accident that was my "fault" I did not see my policy rates increase.
ALso State Farm did cover rental cars when needed without any issues.
And this one review that says that Henny is "rude as hell" and that she is not helpful-- that is a spurious and clearly mean spirited statement that is anything from the truth. Henny is always there - one phone call away- and always responsive and fast acting to meet any request that I might make.
I bought a new Corvette recently - and it was shipping from PA to CAlif and I needed the insured changed to my business name so they would release the car to the shipper and she made the change immediately and emailed me the new card within minutes of my request.
And in terms of filing a claim-- John's office does not handle claims for State Farm-- claims are handled by the claims department and the claims agents. John's office can file the initial notice of the accident but they can't process the claim or interface with the second party or the auto body shop etc.
But in my experience over the almost 40 years of dealing with State Farm's claim department-- they are fast, courteous, and as noted, generous in regards to authorizing repairs that return your vehicle to like new condition.
Both John's office and State Farm treat you like a lifetime client -- and to end with a little bit of a hokey statement-- " I feel like my business, my family and my toys" are all in "good hands" with John, Henny and State Farm.
If you want a personal recommendation- feel free to call me anytime-- 951-704-4111. I feel strongly about this review as these several negative reviewers clearly have ulterior motives as my experience of 39 years with John and State Farm has always been positive and I have appreciated their help on my insurance needs.
The funny part is that the one time John walked up to my front door back in 1978 was the only time I have actually seen John personally as all my contacts since then with his office has been by phone-- so I still have a picture of John as a young man eager for my business which impressed me then as a young family man myself and amazingly-- I feel that same eagerness to serve my insurance needs four decades later.
If you are in need of a long term relationship with an insurance agency - John's office will serve you well. read more
