They need to conduct a serious review of their pricing policy and how they treat loyal customers. I had bought an upmarket pair of Police and Ray ban sunglasses in the past here previously, so they were the most natural choice to have order me a single replacement lens for my ray-bans I had scratched on holiday. I was charged £55 for this. Having not heard from John Lewis opticians after 10 working days later I had to go in when I was told they would call me once it arrived in the next few days. My frustration came to a head having not heard from John Lewis opticians 21 days later about the whereabouts of the lens. I went round again, demanded my money and glasses back, went round to an opticians on Lakedale Road in Plumstead and (wait for it) had BOTH lens ordered for £35. Make your own mind up, but John Lewis is different from John Lewis Opticians! read more