My work insurance changed and I've recently switched to Kaiser. My experience so far with Kaiser…read morehas made me realize how poorly I was served by Stanford Family Practice. First thing you need to know--it will take months--yes, literally months--to get an appointment. When I reacted in disbelief, I was told unapologetically "Stanford in a teaching facility our doctors are only in a couple of days a week". Seeing patients is not the priority of this center. Second thing to know--you will get mysteriously charged additional copays months after your appointment. It turns out that the doctors do not charge copay by appointment, but by "topic". When I questioned the additional copay, I was told I must have asked the doctor a question unrelated to what my appointment was schedule for so each additional question can be charged a separate copay. Are you kidding me? Finally, and most importantly, again Standford is a teaching hospital--if you require surgery, or treatment, I highly advise that you ask that the interns/students do not work on you. I did not, and I physically paid dearly for it!!

First, I want to correct something another reviewer said. He said it takes months to get an…read moreappointment. In the fifteen years I've been going there, I've almost always gotten an appointment within a week. Even better is that they recently started offering same-day appointments. You only have to make an appointment if there's one specific doctor you Just call first thing in the morning and you'll likely get in that day. Both Dr. Richard Lee (who sadly is no longer there) and now Dr. Crump have given me first-class treatment. I've always been treated well there. When was very open to alternative therapy for getting my blood pressure down. Thanks to his guidance and openness, I'm now off my hypertension medication completely! But the appointment that stood out most for me was when I fell and was in insane amounts of ankle pain. Dr. Crump examined it and said that it was at worst a hairline fracture. I asked if he should x-ray it. His response put a smile on my face. He said, "We could do an x-ray, but the treatment would be the same." In today's broken fee-for-service medical industry, it was refreshing to have a doctor who wasn't suggesting unnecessary procedures to get paid more by insurance companies. In short, I've always gotten first-class treatment from Stanford Family Practice and will be going there as long as possible.

If I could give Dr. Huo 10 stars, I would! I've been her patient since 2008, and even after moving…read moreaway, I wouldn't dream of changing my primary doctor. She always takes the time to reply to all my messages, and I genuinely feel cared for every single time. She's kind, thoughtful, and incredibly detail oriented. She is truly a role model for patient centered care. I feel so grateful to have her as my doctor!

Dr. Christine Huo's qualities as a GP / PCP are everything I could hope for, ask for, dream up, and…read morebeyond in an ideal Doctor. She is respectful, kind, thorough, knowledgable, with a demeanor that all Doctors should model themselves off of. Her bedside manner should be filmed and shown to medical students and residents as the ideal. I have kept her as my provider even though I live an hour away, and have based insurance decisions upon keeping the ability to see her.

Stanford Express Care is nice to have to be seen on any day of the week if they have availability…read more Their appts are usually always booked here and I understand why. It's easy to find but I don't like having to pay for parking if over an hour. They are a clean and modern facility. Plenty of seats to separate you from others that are sick. They do recommend that all staff and patients wear the disposable masks which is good practice. The staff are friendly, caring and helpful. I would come back here again when needed. [3R,2026]

The line was down the hallway to check in so the "lead" clerk decided we were late for our…read moreappointment. He rescheduled us 5 hours later and then threatened to call security when I told him we had been waiting in a 6 person line. Kid still sick and waiting to see dr

dr Green is very personable and very knowledgeable. I trust her completely. I'm grateful that I…read morefound her. She has helped me tremendously the less than a year that I've been . She has a quality staff that supports her and her patience. I appreciate them all very much.

Dr. Kenmec is kind and caring. She listens to her patience and is thoughtful and how she approaches…read morerecommending a solution.

AMAZING pediatrician! We are so happy we found her! I have a newborn and a 4-year-old. Dr. Huberman…read moreis extremely friendly, knowledgeable, and easy to communicate with. She responds to email questions promptly. Her office and staff are welcoming, clean, and kid-centered. There is a nurture room if you need to nurse. She is patient and thorough with checkups.

She's been our pediatrician for a while now and has been amazing in every way. Our 21-month old has…read morebenefited greatly from her treatment, I highly recommend her services.

I simply cannot say enough positive things about Dr. Smith. She is very competent and caring. She…read moretakes the time to really get to know you and has always been there for me, even on short notice. I feel incredibly fortunate to have Dr. Smith as my PCP and give her my highest recommendation!

Dr. Smith has been my primary care physician for several years now…read more She is a wonderful doctor. She really cares about her patients. She takes time to listen and never rushes you out of the office. She never makes you feel like she has to go on to the next patient. She is great about follow up and always responds either via phone or email promptly to any inquires. If you are looking for a person to take care of you and not just your everyday doctor, I highly recommend Dr. Smith!!

Dr. Huie has been my primary care physician for about 5 years. I have always appreciated his…read moreefficiency and ability to fit me with my relatively tough schedule. His offices are nice and the nurses have been helpful over the years in determining if my ailment is something I need to come in for at all. I highly recommend Dr. Huie.

No one answers the phone; I almost always have to call multiple times to get a response with…read moreeverything from making an appointment to renewing a prescription. There is also a severe lack of operational oversight. It's really not that difficult to renew prescriptions AND update a pharmacy request. Please, treat your patients' time with respect.

I can"t say enough good things about Dr. Lui. She has gone way above and beyond to help me with…read morethe aging process and my anxiety with it. I am a 76 yr old active senior that has been struggling for the last two years with my mental health. Luckily I seem to be on the other side of this and attribute much of it to my wife Janet and Dr. Lui, and sister in law Peggy (a wonderful nurse) Thank you Janet, Peggy and Dr. Lui

Dr. Liu is amazing. She is very thorough, proactive, communicative, and personable. She really…read morecares about her patients but is also extremely knowledgeable, realistic, and efficient. I feel so lucky to have found her.

Love Dr Sarah Hanay, My husband and I think the world of Dr…read more Sarah Hanay. She is knowledgeable, attentive, and genuinely caring. She responds quickly, listens carefully, and asks thoughtful questions. With each visit, we feel increasingly known and well supported. She has excellent bedside manner and a calm, unpretentious presence. We highly recommend her. Elena & Steven

We recently tried One Medical via Amazon…read more This service was advertised as a $49.99 virtual healthcare visit.  Upon learning that we were not physically in the US (we were in France at the time) the doctor said that he is not able to consult. Following my short explanation of the issue, he reiterated that he could not help and I should be seen in person at an urgent care type facility.  This entire call lasted less than 5 minutes.   Imagine the surprise when, a couple of weeks later, I received a bill for $230 with reason as "New Patient Office Visit: Complex".   I reached out to One Medical saying that (1) this was not an office visit (2) it certainly wasn't complex and (3) the rate for a video consult is $49.99. All I received in response was a convoluted boilerplate saying that somewhere/somehow I had picked a different path than Amazon's advertised $49.99 service, resulting in much higher billing for the same service. This response totally ignored the fact that it was not "an office visit" and there is nothing "complex" if the physician is unable to consult.    My subsequent email reiterating that this was not an office visit, that the virtual meeting lasted less than 5 mins, was by no means complex and the only outcome was the suggestion to go to an urgent care facility went unanswered. Yet the bills just keep coming. To me, this is a clear case of bait and switch wrapped around overbilling with incorrect service description. Needless to say, I have no plans to pay this outrageous and improper bill. Moreover, if One Medical do not address their disengenous practice of claiming a brief and utterly useless chat with someone who was not able to offer any medical opinion or input as a "complex visit", I plan to broadly expose this practice on social media, and report it to compliance, health authorities, consumer protection as well as to Amazon executives as they should re-evaluate their relationship with such a shady operation.

Dr. Byrne has been my doctor for more than 1/2 my life and is always incredibly patient even when I…read moreknow she needs to keep moving she never makes me feel rushed. I dread the day she retires. I really don't know what I'll do. Thank you Dr Byrne. I cannot say enough nice things about her.

Dr. Byrne has provided excellent care to me since 1995. She is thorough, and can diagnose easily by…read moreusing her scientific as well as her "whole person" awareness. She is friendly, helpful, respectful, and listens carefully. She's not judgmental. I highly recommend her if you are looking for an all around family practitioner who understands how the body and mind impact the whole person.