They help us choose the best Medicare insurance for us. Nice, friendly people !read more

I cant say enough about Horizon's agent Mena!! A true superstar and handled a major issue with my…read morehealth insurance provider -- Mena saved my coverage for the year!! Highly recommend using this agency !

Helpful fast and not over priced. Very happy I called today, and would 100% recommend it to anyone…read morewho wants to save on insurance

Peyton was the name of the young lady that helped me. She did great I feel like she went above and…read morebeyond what I expected of an insurance agent considering my driving record. Thank you

After an aggravating attempt to get quotes for car and renter's insurance when I first moved to the…read morePacific NW, Kevin gathered quotes and set me up in a matter of minutes. He even found better rates than I had been quoted previously. He is a true professional for business insurance as well as personal lines.

Kevin is a true professional with a heart to serve. He will get the exact right coverage for you-…read moreno more, no less. He's helped with several of my clients already and has already saved one of my transactions from going sideways by jumping in and handling an insurance issue. Kevin makes getting a quote quick and painless. He's got a ton of options for insurance carriers and always finds the right policy that suits your needs. An excellent communicator, he truly knows his stuff and is passionate about his work. It's hard to find people like Kevin who've got your back. Call Kevin and get some quotes going so he can start saving you money!

I had recently moved to Washington from Eugene, Oregon and got in touch with Ryan about…read moretransferring my policies over. This being Seattle and a whole much larger city than where I came from, I knew the rates would be a little different than small town Oregon and Ryan was quick to give me various quotes so that I could anticipate and plan for any changes. Overall the transition was very smooth and fast and I ended up keeping the same coverage since there was not really much of a change thankfully. Ryan was very quick to respond and address any questions I had and I look forward to working with him as my State Farm agent.

I had the pleasure of getting to know Ryan while I was an Intern with State Farm. Ryan is…read morecompassionate and caring, as it was evident in every one of our dealings. He listens and acknowledges your concerns and needs. I would be confident in referring anyone in the Frederickson area to Ryan.

While I was insured with them it was fine, however when I removed my ex due to divorce, the agent…read morelaughed hysterically at this reason (I was offended). He then said your premium will go up NEXT month but never said why, I said I was cancelling due to a move. Now that I have cancelled they say I have a balance past due, due to removing a driver. And while they reviewed the call and admit they did not tell me why I would have the rate increase in the phone call, but because I was told there would be an increase I owe the balance. This is unacceptable, it should have been explained so that I could cancel sooner to avoid the fee. I assumed it was just a general rate increase, if you're assessing fees to clients, you should explain it BEFORE not after.

The customer service !!!What could improve?!?! CUSTOMER SERVICE!!!! I am a senior on a fixed income…read moreand have been a customer for at least 20+ years and my policy has had only one name on it for those last 20+ years. But I got a letter at the beginning of the year that told me they were going to put another person on my policy unless I contacted them. Mind you I don't know this person, they DO NOT have the same last name as myself and the only connected is that she previously lived in the same rental as I now live and she also had farmers insurance. I called the last day of the deadline to speak with someone at the office but they were off on some seminar with no one at the office to tend to customers or redirect phones. So I called farmers directly. They told me they had taken her off my account and had stopped her payment from going thru (only my payment would go thru) and said it was all taken care of. The payment was originally my insurance payment plus this persons insurance payment that was $161 per month!! So the next month they charge me again for my payment and the other persons $161 and they won't reverse it. And Chris told me never to call back when I called to complain to him about the charge! So yea they need customer service training! Imagine for decades you just pay your insurance and one day they charge you double and tell you not to call back when you complain! Is that what our world is coming to?

My auto insurance rate jumped from $134 a month to $159 a month. Have a great driving record no…read moretickets No accidents no speeding no DWI nothing. I've had my insurance with Gerry Moody since the 1980s. I was told that my rates went up because of inflation and the cost of materials, etc. so I guess I have to pay for other peoples accidents because I haven't had any. Anyway, I went into renegotiate my monthly payment and was told it could be reduced to $137 per month and that I was to pay the $159, and they would subtract it on my next payment. None of that happened. I'm still paying $159.00 per month. I was lied to. I talked to the lady with the big black dog in her office. Barbara was the agent that I dealt with in the past, she was great, but she retired. I am not having a good experience at State Farm these days. I am retired, and I am on a fixed income, so these increased payments hurt but who cares.

Dropped me because I couldn't pay my bill due to fraudulent charges on my card plus accounts on…read morehold. I Haven't received mail, calls or texts notifying me of this. Now I go to figure things out they up my rates and make it unaffordable. The lady was rude as well.

They missed an error on their part causing us to have to have to find another insurance company…read moreafter being with them for years! After the fact, Christian said he would fix the error when I brought it to his attention back in December of 2023. 7 months later the error was NEVER fixed and we are currently being quoted double, almost triple for insurance. Now I have to do the work to fix what he and his office should've caught.

Love this office and staff! Friendly and communicative! Always so helpful with any questions!read more

I have been insured with Dan Knoll's State Farm Insurance for several years. When my husband and I…read moregot married, he suggested I switch to USAA, since he's insured with them for his car and maybe we could get a lower rate? Whenever I think about it, I decide to stay. Why? The customer service! In an age of call centers and impersonal transactions with companies, Dan Knoll Insurance stands out. Before I set up automatic payment, occasionally I would miss a payment. An actual local agent would call me and remind me, take my payment over the phone and they are always friendly. Now comes the best story I have. On Friday, after business hours, I was in an accident. I was scared, unsure of what to do, and didn't have my most recent insurance card with me. I called and it went to the State Farm number and I was on hold for a long time. I hung up and called again, and who picks up, Dan Knoll himself! He was so nice and reassuring and told me what to do. His first question was if I was ok. I felt so much better, and am still amazed you can still get this kind of service, from the owner, after hours, no less! I highly recommend Dan Knoll State Farm Insurance!

Although I am not insured with them, I just needed to give credit where it is due. I work at a…read moreglass shop and deal with glass replacement claims and Mallory is the best person to work with. She helped me get a customer situated and handled everything that was going on without hesitation. She kept me informed and helped me figure some issues out and didn't even flinch when I asked her a million and one questions. The situation at hand was of course frustrating, however talking to her was the best part about it. I wish that dealing with ALL insurance was as delightful as she made it. She improved my day so much and I appreciate it more than she will ever know.

One month later from my last review for Scott Gillman insurance. Still not a single call or email…read more My insurance is coming up due in the next week and I will no longer be insured by Scott Gillman Insurance much less Farmers Insurance. Good luck in the future doing business Mr. Gillman if this is the way you treat your customers especially the ones who have been with Farmers for decades.

From the owner: Here at The Gillman Insurance Agency, YOU are part of our family! We are a family owned business…read morethat has been serving the Puyallup-Tacoma area for 40+ years! We specialize in Auto, Home, Specialty, Life, and Commercial Insurance.

We needed to add solar panels to our homeowners insurance, Sarah's lap dog was walling all over the…read moredesk the whole fckn time we were there, between her single digit iq and the damn dog walking on the desk she couldn't get anything right, the most unprofessional experience of life, needless to say we fired her and moving on to a different agent

Sharee was very helpful and got my policies setup in no time with no hidden items or confusing…read moreparameters. Don't know why someone complained about a 'soft pull' for their insurance score. If you're credits that crappy, maybe you should pay some bills and not try and blame Allstate?? Anyway, they were very helpful, always available, AND A REAL PERSON ALWAYS ANSWERS!!!!