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New Beginnings Family Law - Front of Building

New Beginnings Family Law

(14 reviews)

I am an African female writing to convey my concerns regarding the handling of my case and the lack…read moreof professional communication I experienced with this firm. After providing the necessary documentation to my attorney and paralegal to finalize a specific document, I was billed and paid over $1,100 for the work performed. However, despite following up multiple times over the course of two/three weeks to review the draft, I received no response. Even after escalating the matter to the owner of the law firm with a detailed timeline of events, my correspondence was ignored. Due to this breakdown in communication and the loss of trust, I made the decision to close my case. While a paralegal eventually called to apologize, the underlying issues remained unaddressed. After a week I inquired about a refund and was quoted a specific amount; however, I have yet to receive the document I was billed for or an explanation as to why it has not been provided. The attorney-client relationship should be built on trust and the protection of the client's best interests. In this instance, I was billed for work I never received without any explanation. MB

Amazing experience!! Considering you are going to a lawyer at your worst time, this firm was so…read moresupportive, informative, and did not make any empty promises. The process and possible outcomes were explained in layman's terms, but in no way did I ever feel they were talking down to me, they just always made sure I understood. Every step of the way I was kept in the loop, always aware of the plan, never wondering what was next. No matter which attorney you retain, you are going to get the absolute most outstanding treatment and bang for your buck. These people know family law and my case ended much better than I had even hoped. Thank you Amber, David, Allie, Whittney, Amanda, the paralegals, and other support staff for providing me with such a positive experience through my storm. I thank God for leading me your way.

John Allen, PC - estateplanning - Updated May 2026

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