I've been going here for a few years now, & Joel has always surpassed my expectations. I'm so happy I found him.

I've been buying flowers for important occasions many times over the years and always received wonderful service and beautiful arrangements. Since I live out of town I can't easily trust the quality of any random florist, but always trust Joel's. They are my first call for any last minute delivery. read more

Very happy with an online purchase made from here. Picture was exactly as the flowers that were delivered. Thanks!

This flower shop used to be my go-to florist but has become a disappointment. The receptionist is always very short with me or my boyfriend, and often cuts us off when we are talking on the phone. (We have had to call about many different orders because there is always some sort of complication). They often do not have flowers in the bouquets we have ordered online and they cancel or order and make us re-order another arrangement. This time, everything seemed good, he ordered me flowers and got the confirmation email, so we thought we had a winner. They were supposed to be delivered 2 days ago, but sadly were not. When he called this morning to inquire what had happened, the woman on the other end of the phone said "we don't have either of your names in our system", when he asked to give her his confirmation number from the email, she said, "I never need the number, I just need names". I have reached out to them about the constant disappointments and the poor quality of customer service, but they seem to not care. I would recommend looking elsewhere if you want flowers. read more

Extremely disappointed and angry with the unprofessional service rendered by this florist - Joel Flower Shoppe in Erie. To make it worst, they didn't even appologize or call me back to my number even after leaving two voicemails to number they listed in their website and the number they sent me through the donotreply confirmation email. I wanted to send a birthday flowers to my best friend and couldn't hold the excitement while I browsed through the wesbite of this florists @ http://www.joelsflowers.com. I placed an order on March 22nd for delivery on March 23rd. I also provided my phone number in case they need to reach me. I also specifically instructed them to leave the flowers at the door or with the neighbor if the recipient is not available. I waited the whole day to receive a happy call from my best friend to confirm the reciept. Joel's flower shoppe never delivered the order and they didnt even show the courtesy to leave a note or a phone call to the recipient or me. This florists threw a monkey wrench in to my plan. Worst of all, I didn't even wish my friend thinking I am giong to suprise her with the flowers. I had to break the surprise and request my friend to place a call to the flower shop and check with them about the status as I live in west coast. The florists didn't show basic courtesy to appologize to me or ask me if they can try delivering it today. What annoyed me is that if my friend or I didnt' make the effort to contact them we would never had this delivered to my friend at least the next day. I am deeply, extremely disappointed with this florists and will never do business with them again. Sumy California read more

Sadly Joel's customer service was terrible for my fiance and I when we were looking to order 4 bouquets and 1 boutonniere delivered for our wedding. Before we could even tell him what we wanted for our simple order he rudely told us he was all booked that day, including a wedding at the same venue as us. (Which we just came from the venue and we were told we were the only one that day maybe he had the days mixed up.) Anyway we thought that would be a pro since all we wanted was our bouquets and boutonniere delivered -with no set up or arrangement service. Of course, Joel doesn't know that since he shooed us out of his store before we could even say what we wanted. Anyway I'm sure he is a great florist for people who want to place large fancy orders a year ahead of time. He seems too busy to bother with simple wedding purchases though. read more

Business must be really good for this flower shop. Because they didn't need mine. I called to order some flowers, Joel was unavailable to talk and the receptionist couldn't answer any questions. I Iasked for an alternate time and they said there wasn't any. The woman who answered the phone was curt at best. So it sounds like Joel's got it all together. read more

I showed up without calling ahead, and with only a vague idea of what to get my girlfriend. They were very helpful and surprised both of us with a very beautiful arrangement. read more

Absolutely do not use this place! We called asking for a quote and they were absolutely rude to us! They said they were available on our date but would not give us a quote unless we came in on a certain day, which we were not able to because of work and asked to come in on my day off (which is still on a week day) and they rudely told us no! read more

Ordered deluxe long stemmed pink roses for Valentine's Day for my girlfriend on 2/7/19. Paid $100. They were unable to deliver to her place of employment before 4:00 pm 2/14/19. Showed up after she had already left work. They called me,at this point she was home standing right next to me and offered to bring to the house. Reluctantly I accepted although all element of surprise was gone,in hindsight should have demanded a refund. On top of that, wasn't impressed with arrangement at all as some of the roses were already wilted and surely wasn't a $100 arrangement. Very little apology or accountability was shown by Joel Flowers. I will never do business with them again and suggest everybody do the same. read more

I ordered flowers for my daughter's 19th birthday and asked them to be delivered same day. I never got a call that they could not do it, so of course assumed they would be delivered where she went to school. After the delivery time passed and I did not get a call from her, I called the shop and got the good news that they were on the truck and they did not know if they would be delivered in time. The lady that answered the phone was very rude and could have cared less that the flowers weren't going to get delivered. I then got an email that they were sorry they did not meet the delivery time and I would get a refund of my $65. I had to call my daughter and tell her that I tried to send her flowers, but the shop could not do their job. I got every excuse in the book when I called: they were busy, the roads were bad, they had other deliveries to make,.....that is your JOB!!!. I will never use your services again and will tell everyone I know about your lousy service and attitude. You really could not have cared less. You need another person answering the phone too...they were rude and ignorant. read more

I called in from California for a last minute funeral arrangement. The staff was so incredibly professional, helpful and pleasant. They were able to meet the next day deadline and the flowers were amazing. I would highly recommend this florist! read more

I called the shop directly from Florida. The phone was answered quickly, the woman friendly and very helpful. When I was unable to get the silk arrangement I had in mind, she offered an upgraded substitue for the same price as my original request which I accepted. After talking to the recipient, I learned the flowers were in good condition and arrived in a timely fashion. A good experience. read more