D/T 1/29 2:00 PM Dr. Brook is personable, professional, and highly competent. He is clearly conscientious, and errors on the side of caution which is what you want in a doctor. The staff was a bit more of a mixed bag. Jessica the MA, was very effective, alleviated concern, and took the time to explain the next steps carefully with significant detail. She had a gleaming personality, and efficient in her tasks which included: patient history, procedure assistance, x-ray, and patient checkout. The remainder of the office staff was friendly, and processed me quickly. I didn't sit for more than a minute before I was whisked to the back. The billing office worked to effectively and accurately use my insurance, and charged a fair rate on those items excluded. Here were the errors and opportunities: 1. They said that they were going to send the new patient documents out, and I had to call to re-request these... They are detailed (good), and highly redundant (bad). You will need to budget about 10-15 minutes to complete these, so ask to have them emailed to you. 2. The prescription was not called in initially, so I had to call the office again to re-request these as well. 3. The directions were good, but should have accounted for once you got in the building. On the whole I definitely recommend this office, if for nothing more than the quality of care. The outlying issues are small potatoes in comparison to the quality of the medical professionals supporting your efforts in recovering. read more

The Pros: Dr. Brook is great, and the nursing assistants are wonderful. They are the reason I go back. The Cons: The operational staff messed up my appointments several times with no apologies. Additionally, the forms they require be sent back to them via email violate HIPAA requirements (see: http://examples.yourdictionary.com/examples-of-hipaa-violations.html). Finally, while the Plano office is new and clean, the Dallas office is not as clean which worries me when having an invasive procedure. In Summary: If you're looking for a great foot doctor, I'd recommend Dr. Brook. The staff and office issues are easily fixable. read more

Prepared to be raked over the coals-- Snake Oil Salesman on steroids I've been here 3xs over the past 9mos. Every time i keep hoping it was just a 1:off bad experience.. Oh my -- first , no matter what your insurance pays - prepared to be sold on insoles(that you can get for 1/3 the price off amazon, lotions- that i cant even find on the internet, and heel pads sold for $5 each. The one think i've learned from the experience....D Magazine Best Drs is a FLUKE. My suggestion - if you have foot, ankle issues - go see a real dr - on that can actually see the tendons, and muscles around the foot and tendon.. Bones dont tell the story.. Anyhow -- my elderly mom has been taken by this office several times, The last 3 times I went w/her - I experienced what she has been under the past 10 years.. when going back looking at her checkbook(which is still immaculate) she has purchased over 1K in braces, insoles, and lotions, potions and gels. RUN! read more

Had bunion surgery in December. I was running in 5 weeks. Ran 1/2 marathon in April. Had hammertoe surgery and was back at it in no time. Time for bunion surgery on my other foot with Dr. Brooks. Great results read more

Dr Brook and his nurse are simply outstanding! I was referred to him by my GP and was able to get in the next day to his Plano office. I had a pebble like growth on the ball of my foot that was causing pain and irritation when I ran. I have never had any foot problems before so I was really anxious. Dr Brook and his nurse put me at ease, diagnosed me quickly, and he removed the callous in 10 minutes. The best part -- it was painless just like he said it would be! Yeah!! I went for a run this morning and felt great! I hope I don't ever have to see a DPM again, but if I do, Dr Brook will be my first choice. He provides excellent care...even for the last appointment of the day! Thanks Dr Brook!! read more

My experience was a great first visit! The staff and doctor were all so accommodating. All suggested strategies have been working fine thus far! read more

I went in for foot injury I received from a marathon and was treated like I was stupid for not wanting to buy expensive orthotics from them that "are not covered by insurance-everyone wears them, you just don't know they do." He never asked what shoes I was running in or my running shoe size. I have never been to doctor's office feeling this confused in my life. They took x-rays, but did not offer therapy exercises, just prescribed me anti-inflamatories that my pharmacy never received the information for, put piece of tape on the bottom of my foot and to buy orthotics that would never fit in my shoes. His assistant even apologized for his rudeness when he left the exam room. I went to them for help and was basically kicked out. I was wanting just to forget them, however today, I received a bill today for the cheap piece of tape and cotton pad they put on the bottom of my foot. After the doctor's visit, I immediately took it off because my foot bruised and swelled from it. Hrm... I do hope that it did not have latex in it that I told them I was very allergic to. I was charged $52 for a "wrapping" I wore for a few hours then had to throw away because it HURT me. I am now stuck with a bill I have to pay because I do not want it to go to collection and hurt my credit. I am powerless against THEIR stupidity. Just to let you know, I am now running in marathons and Ironman events WITHOUT orthotics thanks to my chiropractor who actually listened to me, organized exercises and therapy, and worked with me to make it stronger and better. Not everyone runs in orthotics, thank you. As I tell anyone with foot pain or problems, DO NOT GO HERE. read more

I feel cheated on Paying another $125 hundred for toe fungus treatment after a I already paid for a full treatment up front and told me for the first time on my follow up appointment with Dr brooks that this needs to be done periodically as a precautionary measure that was never discussed so I wouldnt get it back but what really made me mad was getting a bill in the mail for $76.16 that I was never told about at all. read more

If I could give zero stars I would. I had what I thought would be a simple bunionectomy. I ended up having FIVE surgeries on the same foot! The first surgery left the bones too close together resulting in constant pain on walking. A second surgery to place pins in the foot failed when the pins pulled out of the bones, necessitating a third surgery to remove them. An external appliance had to be surgically implanted and removed during two more operations. My foot got severely infected and developed a huge seroma requiring draining with a needle. Three years later, my foot is still swollen. My middle toe is also noticeably shorter due to Dr. Brook shattering it during one of the botched operations. I have permanent arthritis due to repeated trauma to the foot. I still have pain in the joint. The last post op visit, Dr. Brook told me there was nothing more that could be done short of fusing the bones together. They then had the gall to charge me $40 for the visit! I am so sorry I ever had surgery on my foot! He's a nice enough fellow, but I would not recommend having him operate on your feet. read more

I was in love with them until i got cut off by dr.arroyo. i had a bill from 2016 and was paying my way. I had been uninsured and run up a 1200 balance. Some of which is in dispute. Got insurance got back to work. Started to pay my way and hold my own. They made several thousands of dollars from insurance. After being told we are always here for you. Got an unceremonious letter telling me they werent going to treat me anymore. Called about it was ignored. Good think my trmt was almost finished. If i were to lose my foot i would blame them at this point i would hold dr arroyo responsible. Unless you have a bucket of cash even if you have insurance stay,away. Medicine is about service and i doubt any of them missed a meal over my 1200 dollars. But i missed a few trying to pay their bill read more

This doctor dismissed my pain in toe after botched ingrown toenail surgery by another doctor as "nothing" and handed me a scrip for pain pills. Billed excessive amount for nothing. Finally found a good doc who removed a large cyst from toe. read more

I went in for an ingrown toenail. Walked in shook the Dr's hand, he told nurse what to code my visit as, 3 mins later the nurse walks in tells me it will be $530!!! I leave and find out 2 weeks later, they billed me 123$!!! All of 5 minutes worth! Are you serious!! I know the Dr isnt getting paid from some of his insurances, but dang dude. 5 mins and 123$ later, I feel cheated!!! This place sucks! read more

Dr. Joel Brook takes a progressive approach to healing and has lots of "tricks in his bag" to help you heal. He also has a great personality and is never offended when you ask questions. His office also can sell you any orthotics, special shoes if you need them, etc. read more

Dr. Brook had little time for me. He and his staff more interested in selling me his products then helping me. I told him I had two problems. He only talked to me about one. The one he did not talk about or treat, his assistant did offer me a number of overpriced, over the counter items which I could buy from the office. He send me for a blood test which I did not need. He gave me a prescription for a drug which could have damaged my liver before the biopsy of my toe nail came back. Once the biopsy was in, I had to keep calling to get the report. The office finally told me not to take the drug. When asked why I was given a prescription for a problem I did not have, I was told. "The doctor likes to stay ahead". Everything about the office was not professional - check in, being rushed with doctor, poor follow up, wrong prescription. You are best finding another office. read more

I've never been compelled to write a review for a doctor until now. Dr. Joel Brook and his staff are PHENOMENAL. I saw him after another podiatrist removed my toe nail and prescribed an unsafe antibiotic. Dr. Brook was able to schedule me for a same-day appointment and put me on a different set of meds. He wanted to see me for a follow up appt. a week later (the first doc said to follow up 2 weeks after the procedure...) The day after I saw Dr. Brook, I was worried about infection/swelling. His receptionist had his physician's assistant text me. She reviewed pictures I texted her with Dr. Brook and gave me care instructions. She texted me every other day to make sure I was healing/feeling okay until my next follow up appointment. Who does that?! Dr. Brook and his staff went above and beyond to ensure I was recovering properly. I saw him both in Dallas and Plano. He's the ONLY podiatrist worth seeing in DFW. read more

After visiting 2 other doctors with a toenail fungus with no results, Dr. Brooks had it under control in 15 minutes. He did everything I envisioned it needed. Totally pleased. Totally!!! read more

Loved my visits here. Dr. Brook completely took over an absolutely debilitating plantar fasciitis and Achilles tendonitis that was making me miserable, stopping me from participating in sports and even in life...I couldn't play with my kids, walk around the house...miserable! Dr. Brook was warm, caring, efficient and so were his aides. Couldn't recommend this place more, read more

Dr. Brook and his staff are awesome! My first visit was at the Plano location for an exam and consultation. Dr. Brook was professional, informative, and very personable. He was attentive and even recommended an internal medicine doctor for me. I was scheduled for treatment at the Medical City location, and that's where I met Jessica and the other staff members. The problem I was treated for is gone and I am very pleased and grateful for all their help. I was cared for step by step with care, kindness, competence, and consideration. They a wonderful and caring staff and I am fortunate to have found them! Thank you DPW! read more

I initially saw Dr. Northcutt 4 years ago. He was very nice and recommended surgery. All went well, but I had continued pain for months but wasn't given a definitive answer as to why. After 18 months, I thought I would see his senior partner, Dr. Brook. He informed me my surgery was physiologically correct but that I just had scar tissue and needed physical therapy. Why did I have to endure 18 months of pain to finally hear this? I had the therapy and was much improved. After receiving emails from their office touting great results with laser treatments for nail fungus, I felt a renewed faith and returned to Dr. Brook for the same issue with my toenail. Dr. Brook felt that I would benefit with his laser treatments. I wasn't sure of what questions to ask at the time, but little information was provided on the protocol. I went forward with the procedures with hopeful anticipation. After spending $1K and 5 treatments later, no improvement whatsoever. I found myself calling the office, leaving numerous messages with rare returned phone calls. I was frustrated with having to pursue them for suggestions on what to do next. Seems this office concentrates heavily on their marketing strategies and bringing in the $$$ but if their results aren't positive, then they've lost all interest in you. read more

My 11 year old daughter is currently inpatient and not well and deals with ongoing chronic health issues. So today as the hospitalist was examining my daughter she noticed that a toe that has been infected for about a month due to eczema had turned into an ingrown toenail. We have been treating it but nothing has helped. She got on the phone and contacted Dr. Brooks who said to bring my daughter down. So my daughter transported to Dr. Brook's office in the hospital. We get there and the doctor confirms that it is indeed infected and it has caused the nail to be ingrown. He said that it needed to be taken care of so that it wouldn't get worse. My daughter was crying but we explained why it was important to take care of it now before it got worse. Well, the nurse then comes in and says, "Mom, we don't take your insurance, Tricare Military. You can pay cash and the cost will be $350." Umm, I don't think so. Our fiscal year began October 1st and we are already looking at a huge hospital bill and will have to meet a new deductible and catastrophic cap. The doctor then comes back in as says he will not be able to treat my daughter today but I needed to find a doctor to get this taken care of soon. Oh, and my daughter was in the room as all of this was being said. Seriously!!!!!!!!!!!! Normally when inpatient, doctors are required to take whatever insurance you have. They bill it as an inpatient visit. He had us come to his office instead of him coming to the Peds unit because he had everything he needed right there in the office. Thanks for making my rough day even worse and thanks for making my daughter cry for nothing. Oh, and sorry that we have Tricare because my husband is in the military serving our country to protect your freedom!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

I never review businesses wrong, because i know how important reviews are. But, I really don't have many options left at this point. I got my ingrown toenail removed last year, both toes. Now, they mentioned it WILL NEVER grow back and the pain from the surgery will go away in 3 to 4 days. Well it was all untrue. I was in pain for good 25 days. Moreover, My right toenail grew so badly that I had to immediately cancel my trips to get back and have it removed again now mind you those long needles ache for a long time. I spent good amount of money through my insurance as well. After my second surgery on my right foot, two months later ,now, my left toenail started having strange growth pattern. I really don't want to go back my third time since I feel very deceived. My left foot hurts really bad and I can't have surgery until I come back from my international trip. They are still sending me bills despite of charging my insurance and co pays..I feel that my right foot will be needing a third surgery because of this. Just be aware! Again this review is not ruin doctor's reputation, He is nice. I just don't want someone to go through what I have in the past few months with this business. But I am still in pain. read more