Grateful for Derek McMahan and Andrea at Red River Dodge for making this process so easy and…read morestress-free! They went above and beyond, even delivering my new truck to my workplace. After totaling my previous truck on the interstate and, by God's grace, walking away without a scratch or missing a single day of work, I knew in my heart I wanted another Ram because of its durability and safety. Thank you, Derek, for taking such great care of us. If you're looking for someone who is honest, professional, and truly cares about his customers, I highly recommend asking for Derek McMahan at Red River Dodge. Thankful for God's protection and for such a wonderful buying experience!

Bought a brand new Ram truck and began experiencing serious and dangerous issues at around 3,000…read moremiles. The vehicle randomly stalls while driving, shifts itself into park, and engages the parking brake. It then struggles to restart and fails to properly charge the battery, causing loss of essential vehicle functions. This is not just an inconvenience--this is a major safety hazard. I do not feel safe driving this vehicle, and I absolutely will not allow my family to ride in it. The dealership has had multiple opportunities to fix the problem and has failed. They have blamed wiring, battery issues, or claimed they can't find anything wrong. At one point, they opened a STAR case and replaced the MGU (Motor Generator Unit), stating it tested bad. Even after replacing a major component, there is still no confidence the issue is actually resolved. I have repeatedly been told the problem was "found" or "fixed," only for it to happen again. At this point, it is clear the root cause has not been identified. Customer service has also gone downhill. What started as a helpful experience has turned into staff being rude and dismissive simply because I've had to bring the truck back so many times. Getting a loaner vehicle is extremely difficult unless you escalate the situation to management. Stellantis has been no better--refusing to take accountability for what is clearly a defective and unsafe vehicle. I am making payments on a truck that is unreliable, unsafe, and not fit for normal use. This has been a complete failure from both the dealership and the manufacturer. If you are considering buying a new Ram truck, I strongly recommend you think twice.

Great people fair prices went over and beyond to get me fixed! Replaced front wheel bearing on my…read more2011 Honda accord with no problems! Thank you!

After spending roughly $2500.00 and having to wait about 5 months, my husband's 87 Chevy Silverado…read more(one owner) is still not running right. Immediately after getting it back it would die frequently while driving down the road, and started smoking not long after. This place may be ok for minor small jobs, but I wouldn't recommend taking anything major there. For us they were a huge waste of time and money and we will not be back. Very disappointed!

Normally I go to Honda World in Conway. Last time they told me how I needed brake service. Parts…read moreand Labor seemed too high. I priced parts online, bought what I needed front and rear, took box to Heber Auto for install after setting an appointment, and all was well. I did see a sign that stated they don't provide a guarantee if you bring in your own parts, but Craig who did the work seemed happy with the parts and had no trouble with the install. It was a win for me because it was closer to home and I needed the cost savings. It was a win for them because they got paid and have a new satisfied customer. Was not a win for Honda World who I'm sure would have done an excellent job but overpriced their parts & service.

So We're driving through the hills, just seeing nature. Our big 2500HD for trails We are gonna…read moretake through the hills and off road this day. Everything is great and then a sounding Hammer shakes the truck and We begin to lose power! Having the happenstance of just passing a Napa store 500 yards back, We turn around and limp to the store. Turns out the Napa is connected to this mechanic shop. 'Garrett Automotive'. It's 11:45 am and all the staff is out for lunch so We move the truck to the bay doors and proceed to wait for an hour. Only moments after parking a tech comes out to ask about Our needs, this during the lunch break. We raise the hood and He climbs in. An immediate find of the problem. (Now this is very rare for any engine but it does happen. We have a big Truck with the Biggest gas engine with a 12,000 pound winch, so it's a worker of a nice road travel truck. ) The tech sees that a spark plug has loosed its threads and got ejected in a rocket explosion of force, hence the hammer sound. So in about :30 a Heli-coil is installed and new plug in place. A great fix that can last but We will have Our local shop install a new head on that side in the coming weeks. That is about a $750. Replaced and install but it gets done like OEM and solved. Our repair this day took 1 hour, during the teams lunch break and out the door was only $150. with the parts and labor. I told Him to double that bill but He said that was the hourly rate and He couldn't charge more. Turns out the tech was the Owner. Integrity. Knowledge. Helpfulness. Back on the road after 1 hour in what could have been an overnight stay in a single stoplight town. Thank You Garrett Automotive

Great service. Both my wife and I take our trucks here for any and all things repair/maintenance…read more I own a trucking business and put thousands of miles on my truck per month. This place keeps my rolling.

Great customer service, communication and quality work! I highly recommend them and will use them…read moreagain if needed. Paul and Jill were super friendly and honest! Once insurance approved they completed my repair work in only two days.

Outstanding business, first class work, friendliest people you will ever find. Moderately priced…read more Highly recommended.

I wanted to shout out to the service department at Cowboy Chevrolet in Heber Springs, AR. We bought…read moremy husband's truck from them 2 years ago. We bought the extended service contract. My husbands truck started messing up, he thought it was the transmission, we took it up there on a Friday (last Friday 9-23-22), mechanic drove the truck and agreed with my husband that the transmission was definitely going out, we left his truck there even tho they told us the transmission would probably be on back order. The service department staff put in the claim, had the transmission the next day and had all repairs done by the following Friday 9-30-2022. We picked up the truck paid the $100 deductible and was very satisfied with the service. If I had to be a critic about anything at all the only thing would be them cleaning up after getting into and out of the truck with greasy hands, wiping off the steering wheel and door handle would have been nice. But the staff were super nice, kind and efficient. Checkout was quick no waiting. Thank you so much for a great job done well.

Do not trade with Cowboy Chevrolet's parts department. They will rip you off. I ordered a $78 part…read morefor my vehicle. It arrived missing the key component that I ordered it for. They will provide a refund, but only after I pay for the return shipping. I will be better off selling on ebay or facebook.

I dropped in here several years ago to get my brake pads replaced after I had worn them down by…read moredriving on steep mountain roads. It took a little while for them to find the correct tools to accomplish the task, but they performed the pads' replacement correctly, which is what mattered. If I'm ever back in the area and need service, I would definitely return here.

I went in today to get some Lawn Tractor / Mower tires mounted and they did a great job, they did…read moreit quickly while I waited, and the price was right. Great job guys. Thanks.

"Excellent service! They handled my Camaro with great care and arrived quickly. The driver was…read moreprofessional, friendly, and made a stressful situation much easier. Highly recommend this towing company!"