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    Services - Joe D Simpson, DDS

    Orthodontics

    Cavity treatment

    Dental exams

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    Southeast Oral Surgery & Implant Center

    Southeast Oral Surgery & Implant Center

    1.0(5 reviews)
    2.0 km

    This is regarding the Lenoir City location. They don't accept health insurace for procedures…read morecovered under medical. That's their right as a practice. However, if I ask for the documents needed to file my own claim I won't tolerate huffing and eye rollong from the office staff. The surgeons here are outstanding, the office staff is abysmal. This surgeon owned practice needs to know that the office staff is costing them clients.

    My appointment was at 10:50. Ten minutes later i was called to the back. I had X-rays and was…read moreseated in the chair. I was quoted the fee and paid it. Two (2) hours later I couldn't tell you what the dentist looked like because I never saw him. Dr. Gross was tied up with another patient with unforeseen circumstances which I understood to a degree. What I didn't appreciate was how they tried to keep me waiting indefinitely so that they could keep my business. I have a spinal injury (which was communicated) and after waiting that long period of time and being very uncomfortable and freezing due to the room temp, I had to call up to the front desk by phone to try and figure out what was going on. Soon after I decided to leave. I asked for a full refund and I got it. What was comical was they suggested I make another appointment! That wasn't gonna happen of course. The next day I received a bill from them in my email stating I owed them $124 for the "CONSULTATION FEE". Keep in mind I never saw the dentist not for one second even. How could they bill for something when I never saw the professional I was paying to consult with? Now to add insult to literal injury, I called the office manager to tell her about the bill. Mandy was the same person who refunded me that day in person. She knew the level of inconvenience I had suffered and yet she refused to do anything about the bill. She argued with me as she repeated the same line about it being an office policy. I ended that conversation letting her know she would never see a penny of that amount. I then called the billing department to inquire about a district or regional manager. I spoke with Lisa who was everything Mandy should have been. She called me back in 5 minutes to tell me the issue was resolved. Need I say at this point do not bother going to this location. Dr. Gross should have taken 5 seconds to update me personally. Mandy should have immediately followed up with billing to let them know not to generate a bill. The assistants were more than kind considering their hands were completely tied. I waisted physical exertion, endured literal pain, my husband lost work productivity, and I still have to find a surgeon to fix my dental issues. A complete waste of a day.

    Dean Cosmetic Dentistry - WOW!!  Over 1600 Five Star Reviews can't be wrong.  Give us a call to start your smile journey today. 865-539-1119

    Dean Cosmetic Dentistry

    5.0(22 reviews)
    18.3 km

    The staff and dentists at Dean Cosmetic Dentistry treat me like a princess. Warm Blanket - check…read more Great staff especially Karen - check. Thorough - check. Coffee and water - check. Skill - check. Dentist's skill - check. And so many more checks. I actually cried when they reshaped my teeth that have been misshaped my whole life! I have never have experienced any doctor office with the treatment I have at Dr. Dean's! The equipment state of the Art BTW. Seriously get there. (My second from front teeth were missing and the teeth were reshaped to look less like a vampire.) (My daughter's teeth in other picture.)

    Dean Cosmetic Dentistry is Terrific!!. The staff is always warm and welcoming from their Awesome…read moreoffice manager Karen, who is never without a kind word or smile. Jess, the appointment coordinator is friendly and very thorough and my Amazing dental hygienist Tristine, who was incredibly nice and really took the time to listen to my concerns. She was also a lot of fun to talk to which which put me at ease. And last but definitely not least Dr. Dean. Dr. Dean is an exceptional dentist who is incredibly knowledgable about dentistry. He listened to everything I said and answered all my questions with excellent detail. He is passionate about what he does and you will not be disappointed if you choose Dean Cosmetic Dentistry!

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    Dean Cosmetic Dentistry - Let us give you the smile you've always dreamed of 865-539-1119  A Dentist You Can Trust

    Let us give you the smile you've always dreamed of 865-539-1119 A Dentist You Can Trust

    Dean Cosmetic Dentistry - Here at Dean Cosmetic Dentistry Center, we don't just "fix" teeth, we transform lives! With state-of-the-art technology.

    Here at Dean Cosmetic Dentistry Center, we don't just "fix" teeth, we transform lives! With state-of-the-art technology.

    Dean Cosmetic Dentistry - 1 Visit Dental Crowns, Gentle Laser Dentistry, Dental Implants and much more.

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    1 Visit Dental Crowns, Gentle Laser Dentistry, Dental Implants and much more.

    Joe D Simpson, DDS - orthodontists - Updated August 2026

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